A model based approach for complex dynamic decision-making

Current state-of-the-practice and state-of-the-art of decision-making aids are inadequate for modern organisations that deal with significant uncertainty and business dynamism. This paper highlights the limitations of prevalent decision-making aids and proposes a model-based approach that advances the modelling abstraction and analysis machinery for complex dynamic decision-making. In particular, this paper proposes a meta-model to comprehensively represent organisation, establishes the relevance of model-based simulation technique as analysis means, introduces the advancements over actor technology to address analysis needs, and proposes a method to utilise proposed modelling abstraction, analysis technique, and analysis machinery in an effective and convenient manner. The proposed approach is illustrated using a near real-life case-study from a business process outsourcing organisation