Employee voice and collective formation in the Indian ITES-BPO industry

The growth of the information technology enabled services-business process outsourcing industry calls for attention to employees' working conditions and rights. Can an independent organisation such as unites Pro (the union of information technology enabled services professionals) represent employees' interests and effectively work towards protecting their rights and improving their working conditions? A survey of unites members indicates that they identify with the need for such an organisation to deal with poor supervisory and managerial treatment, concerns for employee safety, grievances related to pay and workload, and even the indignities of favouritism

Analytic solution of the Boltzmann equation in an expanding system

For a massless gas with constant cross section in a homogeneous, isotropically expanding spacetime we reformulate the relativistic Boltzmann equation as a set of non-linear coupled moment equations. For a particular initial condition this set can be solved exactly, yielding the first analytical solution of the Boltzmann equation for an expanding system. The non-equilibrium behavior of this relativistic gas can be mapped onto that of a homogeneous, static non-relativistic gas of Maxwell molecules.Comment: 5 pages, 1 figure; minor changes, accepted for publication in Phys. Rev. Let

A Necessary Evil: The Experiences of Managers Implementing Downsizing Programmes

This paper presents the findings of a phenomenological study, which describes the experiences of human resource (HR) managers implementing a downsizing programme in a steel manufacturing organisation in India. Data were collected through conversational interviews. Following van Manens sententious analytic approach, the core theme of a necessary evil, emerged, which indicates that while participants were pained by their task of having to terminate workers and deprive them of their livelihood, they believed that they had no choice in the matter if they had to ensure the competitive position of the organisation and their own survival as employees. The findings of the inquiry provide insights into a virtually unstudied area and raise questions about the role of HR managers in contemporary organisations

Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India

Though outsourcing has created enormous employment potential in India’s information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van Manen’s (1998) hermeneutic phenomenological approach, data were collected through unstructured conversational interviews with 18 telemarketing agents identified vi a snowball sampling and were subject to holistic and sententious thematic analyses. Reconciling dichotomous experiences at work was the label used to capture participants’ core experiences and indicated that while participants’ simultaneous positive and negative experiences contributed to a sense of concomitant stress and well-being, they employed various strategies to maintain a balance between positive experiences/well-being and negative experiences/stress

Origin of the Relaxation Time in Dissipative Fluid Dynamics

We show how the linearized equations of motion of any dissipative current are determined by the analytical structure of the associated retarded Green's function. If the singularity of the Green's function, which is nearest to the origin in the complex-frequency plane, is a simple pole on the imaginary frequency axis, the linearized equations of motion can be reduced to relaxation-type equations for the dissipative currents. The value of the relaxation time is given by the inverse of this pole. We prove that, if the relaxation time is sent to zero, or equivalently, the pole to infinity, the dissipative currents approach the values given by the standard gradient expansion.Comment: 27 pages, 3 figures; as published in PR

Clarifying My World: Identity Work in the Context of Workplace Bullying

Based on a study rooted in van Manen’s hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets’ identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of “clarifying my world” captures participants’ attempt to reconstruct their identity following the emergence of identity disruptions stemming from the experience of being bullied. Major themes which include building personal security and insulation, recreating equilibrium, maintaining dignity and poise, re-establishing ontological foundations and seeking continuity in one’s evolution, represent the goals of identity work which address specific dimensions of identity disruptions. The findings highlight the long-term effects of workplace bullying on targets and targets’ attempts to restore their well - being