A MANAGERIAL APPROACH OF CUSTOMER SATISFACTION DRIVERS IN THE CLOTHING INDUSTRY

More than ever customer satisfaction has become a key factor for all industry and business enterprises. The article explains about the customers satisfaction esspecialy in the textile industry. First part presents the concept of customer satisfaction and its place in current management models and tools. The following are the main theories on customer satisfaction with application on textile sector. The key factors affecting customer satisfaction is considered as: perceived service quality, perceived product quality and brand image. We intend also to explain why the ecological products have a more important role in the costumes perception.customer satisfaction, product quality, perceived value, textile products, quality management, competitive advantage

CORPORATE GOVERNANCE- A TRANSPARENCY INDEX FOR THE ROMANIAN LISTED COMPANIES

The purpose of this research is to analyze the corporate governance information disclosed by Romanian listed companies on the internet, with the objective of assessing the extent and the influence of several corporate characteristics on the level of inforcorporate governance, transparency, online disclosure, Bucharest Stock Exchange, RASDAQ

REFELCTIONS ON THE (RE)POSITIONING OF THE FINANCIAL ADMINISTRATION CONTROL

The financial administration control offers the managing staff the possibility to decide on the entrusted methods and means and to direct its action in order to reach the objectives that were set out according to the main interests of each company. The objectives are set down by taking into consideration both managing and operative functions. However, the desired results are obtained only after a certain period of time, during which there may occur changes of the initial context within which the objectives and action plans were drawn up. In this case the readjustment of the financial administration control within the managerial control structure becomes an essential condition for successfully reaching the established targets. A condition as such comes from the description of the desired outcome, of the indicators that will be used to assess it and the necessary means to obtain it. The objectives also have to express the agreement reached between hierarchic levels on dialogue grounds, thus ensuring the harmonization of the collective interests with those that determine the functioning of the enterprise. A very important part in this dialogue is played by the instrumental panel and also by the other devices of the financial administration control, which will have to be readjusted in a proper manner according to the changes occurred within the economic and business environment.financial administration control, managing and operative functions, performance, instrumental panel.

Equivariant Crossed Modules and Cohomology of Groups with Operators

In this paper we study equivariant crossed modules in its link with strict graded categorical groups. The resulting Schreier theory for equivariant group extensions of the type of an equivariant crossed module generalizes both the theory of group extensions of the type of a crossed module and the one of equivariant group extensions.Comment: 20 pag

The Influence of Media on Formal and Informal Education

AbstractThe paper “The influence of media on formal and informal education” focuses on practical applicative dimension through which the media is the one that develops new interests, leisure time skills, offers new options for entertainment and culture for the sphere of preoccupations of school children. With excessive consumption of media messages are substituted cultural activities with a valued content, and there are disturbed the learning activities of learners. Promotion in Romanian education of media literacy method must be supported by educational offer nationwide through which learners should be enriched with a tool of intellectual work useful in learning and training experiences. The main challenge of the curriculum is planning some learning situations appropriate to the rational education for media, through which learner can develop his communication competence, critical thinking, cultivate his responsibility, tolerance, develop his aesthetic sensitivity, and capitalize his own experience by relating to experiences and social reality. The study capitalizes theoretical aspects crystallized in educational research concerned with the issue of media influences on formal and informal education in Romanian socio-cultural reality concerned with the training needs of students. Education for media aims to overcome the current state of society that influences the educational field, which represents the mentality of audience

Trends of Business Model Research: A Bibliometric Analysis

Purpose: The purpose of this article is to provide an overview of the evolution of the business model researchwhile identifying the leading trends and suggesting future research directions.   Design/Methodology/Approach:The study consists of bibliometricanalysis, and bibliographic data visualization using the Web of Science (WoS) database, and clusteranalysis using the VOSViewer software.     Findings:The results reveal the exponential growth of the topic favored within the academic literature. The analysis identified eight clusters of co-words in thefield of the businessmodel (BM). Five relevant research trendswere identified in which the topic of the business model (BM) would developin the next years.   Research limitations:The analysis focuses on the field of management, business, finance, and economics literature. The paper describes the research activity concerninga bibliometric analysis. Therefore it does not take into consideration the quality of the publications and methodological issues.   Practical Implications:This study may serve as a model providing useful information for academic and practitioners to analyzethe topic of the business model (BM) within a certain discipline, as well as to identify research areas that need more attention to come up with theoretical and practical implications.   Originality/Value:The analysis structures and consolidates the concept of the business model (BM) in the academic research, providing valuable insights. It identifies future themes for the development of the fieldand its consolidation within the academic and business literature.   Keywords:Business model research, bibliometrics, co-word analysis, research trends, bibliographic mapping   Classification:Literature Revie