A MANAGERIAL APPROACH OF CUSTOMER SATISFACTION DRIVERS IN THE CLOTHING INDUSTRY

More than ever customer satisfaction has become a key factor for all industry and business enterprises. The article explains about the customers satisfaction esspecialy in the textile industry. First part presents the concept of customer satisfaction and its place in current management models and tools. The following are the main theories on customer satisfaction with application on textile sector. The key factors affecting customer satisfaction is considered as: perceived service quality, perceived product quality and brand image. We intend also to explain why the ecological products have a more important role in the costumes perception.customer satisfaction, product quality, perceived value, textile products, quality management, competitive advantage

REFELCTIONS ON THE (RE)POSITIONING OF THE FINANCIAL ADMINISTRATION CONTROL

The financial administration control offers the managing staff the possibility to decide on the entrusted methods and means and to direct its action in order to reach the objectives that were set out according to the main interests of each company. The objectives are set down by taking into consideration both managing and operative functions. However, the desired results are obtained only after a certain period of time, during which there may occur changes of the initial context within which the objectives and action plans were drawn up. In this case the readjustment of the financial administration control within the managerial control structure becomes an essential condition for successfully reaching the established targets. A condition as such comes from the description of the desired outcome, of the indicators that will be used to assess it and the necessary means to obtain it. The objectives also have to express the agreement reached between hierarchic levels on dialogue grounds, thus ensuring the harmonization of the collective interests with those that determine the functioning of the enterprise. A very important part in this dialogue is played by the instrumental panel and also by the other devices of the financial administration control, which will have to be readjusted in a proper manner according to the changes occurred within the economic and business environment.financial administration control, managing and operative functions, performance, instrumental panel.

Equivariant Crossed Modules and Cohomology of Groups with Operators

In this paper we study equivariant crossed modules in its link with strict graded categorical groups. The resulting Schreier theory for equivariant group extensions of the type of an equivariant crossed module generalizes both the theory of group extensions of the type of a crossed module and the one of equivariant group extensions.Comment: 20 pag

CORPORATE GOVERNANCE- A TRANSPARENCY INDEX FOR THE ROMANIAN LISTED COMPANIES

The purpose of this research is to analyze the corporate governance information disclosed by Romanian listed companies on the internet, with the objective of assessing the extent and the influence of several corporate characteristics on the level of inforcorporate governance, transparency, online disclosure, Bucharest Stock Exchange, RASDAQ

Modélisation et simulation de la dynamique des globules rouges

National audienceSee http://hal.archives-ouvertes.fr/docs/00/59/27/10/ANNEX/r_X358UUPX.pd

Female entrepreneurship in rural Vietnam: an exploratory study

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Quality of Water used at pig farms in the Red River delta

peer reviewedA research was carried out to evaluate water quality using at 12 different pig farms in Bac Ninh, Hung Yen and Hai Duong provinces. Water samples were taken in two periods from October to December 2006 and from March to April 2007. Physical and chemical parameters were analysed at the laboratory of the Department of Veterinary Parasitology-Inspection and Hygiene - Hanoi University of Agriculture. The results showed that, all water sources using the pig farms came from underground and a half of which was not processed. Contents of COD(H+), COD(OH-), CO2, Cl- in water in Hai Duong and Bac Ninh were exceeded the hygiene standard. Iron content in water in all three provinces was exceeded the hygiene standard. After using a processed system including artificial rain, H2O2 supplement and filter the content of DO, CO2 and Fe in the water reached the permitted hygiene standard