Statement of John Corston

Statement of John Corston, Acting Deputy Director, Complex Financial Institution Branch, Division of Supervision and Consumer Protection, Federal Deposit Insurance Corporation on Systemically Important Institutions and the Issue of Too Big To Fail before the Financial Crisis Inquiry Commission; Room 538, Dirksen Senate Office Building September 1, 201

Where welfare and criminal justice meet: applying Wacquant to the experiences of marginalized women in austerity Britain

Research linking social and penal policy has grown extensively in recent years. Wacquant (2009) suggests that retrenchment of welfare support and expansion of the penal system work together to bear down on marginalised populations in a 'carceral-assistential net'. Empirical and theoretical examinations of these regimes are often underpinned by gendered assumptions. This article addresses this limitation by foregrounding the experiences of women; qualitative interviews offer an insight into their experiences at the intersection of welfare and criminal justice policy in austerity Britain. Their reflections make visible the complex, heterogeneous raft of social assistance, institutional neglect and intensive intervention that characterises women's experiences of the 'carceral-assistential net'. The evidence presented suggests that for marginalised women interventions intensify once behaviour becomes problematic or in times of crisis, while valued by those engaged they do little to significantly impact their socio-economic position

A Cognitive Account of the English Meronymic By Phrase

Proceedings of the Twenty-Sixth Annual Meeting of the Berkeley Linguistics Society: General Session and Parasession on Aspect (2000

Adding domain specificity to an MT system

In the development of a machine translation system, one important issue is being able to adapt to a specific domain without requiring time-consuming lexical work. We have experimented with using a statistical word-alignment algorithm to derive word association pairs (French-English) that complement an existing multi-purpose bilingual dictionary. This word association information is added to the system at the time of the automatic creation of our translation pattern database, thereby making this database more domain specific. This technique significantly improves the overall quality of translation, as measured in an independent blind evaluation.

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching

In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on the rise. One area where AI can have a significant impact is in the coaching of contact center agents. By analyzing call transcripts using Natural Language Processing (NLP) techniques, it would be possible to quickly determine which calls are most relevant for coaching purposes. In this paper, we present AI Coach Assist, which leverages the pre-trained transformer-based language models to determine whether a given call is coachable or not based on the quality assurance (QA) questions asked by the contact center managers or supervisors. The system was trained and evaluated on a large dataset collected from real-world contact centers and provides an effective way to recommend calls to the contact center managers that are more likely to contain coachable moments. Our experimental findings demonstrate the potential of AI Coach Assist to improve the coaching process, resulting in enhancing the performance of contact center agents.Comment: ACL 2023 Industry Trac

Alternatives to custodial remand for women in the criminal justice system: a multi-sector approach

Throughout the world, women involved in criminal justice systems often present with substantial needs and vulnerabilities. Diverting vulnerable people away from prison is government policy in England and Wales, but full psychiatric and social assessments are expensive and hard to access. A screening and quick response initiative ‐ alternatives to custodial remand for women (ACRW) ‐ was implemented across three areas of London (West, South and East) to supplement existing court liaison and diversion services, to assess the feasibility of a supplementary custodial remand service as part of a women's specialist service pathway in the criminal justice system in England. Three mental health trusts and two voluntary sector providers offered this service enhancement – a screening and service link provision in three London boroughs between 2012 and 2014. We conducted a service evaluation using routinely collected service use record data. The service made 809 contacts, of whom 104 had contact on multiple occasions. Many were identified as at risk of self‐harm (46%) or had histories of hospital admission for mental disorder (36%), but few were referred either to the liaison and diversion service or specialist mental health services. The largest group of referrals was to women's community services outside the health service (e.g. counselling, domestic violence or sexual abuse services). 180 women had dependent children and 22 were pregnant, increasing the urgency to find non‐custodial alternatives. As well as confirming high levels of need amongst women entering the criminal justice system, this evaluation confirms the feasibility of working across sectors in this field, providing an extra layer of service that can complement existing liaison and diversion service provision. The service was responsive and most women using it were kept out of custody. Research is now required to understand the appropriateness of the referrals, the extent to which women follow them through and the impact on their mental health and desistance from offending