A survey of communication content in software requirements elicitation involving customer and developer

At the heart of software requirements elicitation lies the communication between customer and developer. There are several valuable components of communication such as medium, sender, receiver, and messages, which relates to the input and output from both parties. Most of these messages are delivered through incompletely, inconsistently or inaccurately defined communication medium. This study has been done to look into the communication content of the current communication practices between developer and customer in Malaysia. The results of this study revealed some important notes on the practices of communication content during software requirements elicitation process in Malaysia

A case based reasoning architecture and component based model for Green IS implementation and diffusion in organisation

Green Information Systems (IS) offers promise for IS scholars to make significant contribution in reducing greenhouse gas emissions, achieve sustainability and reducing the effects of global climate change. Green IS has therefore become one of the latest considerations to improve organization’s environmental sustainability whilst reducing the cost of IT processes. Due to recent research centered on sustainability, a few number of Green IS models and frameworks have been developed for addressing environmental sustainability, however there is still problem relating to provision of adequate data that can train, educate and support practitioner in diffusing and implementing Green IS in organisations. Thus after reviewing existing research of Green IS, this paper proposed a Case Based Reasoning (CBR) architecture for Green IS Implementation in organisations to train, educate and support practitioner in implementing Green IS in their organisation and a Component Based Model to support Practitioners in diffusing and achieving Eco-Sustainability goal. Contribution from this paper can also be used as a guide for future research in this domain

A review on decision making of risk mitigation for software management

Decision making (DM) is one of the main phases in risk mitigation for software management. DM is undeniably an essential phase in risk mitigation. Every decision has a different level of influence or impact in software management. In order to come up with the best choices, it's necessary to go through the decision making process and adopt an optimal decision making model or tool to aid risk decisions in risk mitigation. Many studies have been accompanied for viewing the issues from different aspects based on a systematic method which is called Systematic Literature Review (SLR). This review identifies the process, factors, frameworks, models of DM of risk mitigation in software management. The findings of this review indicate that DM is one of the complications in mitigating risk in software management

Managing communications challenges in requirement elicitation

Eliciting requirements for a system is an important activity in requirement engineering. This process involves communication between customers and developers. Researchers have identified that poor communication is one of the most common problems in identifying and defining customer’s requirements. Managing communication is challenging and difficult as this process also includes cognitive aspect, personalities, techniques and tools. An study was carried out to explore the communication challenges that are faced by developers and customers during software requirement elicitation in Malaysia. The results of this study had shown that there are some important communication challenges during software requirements elicitation process in Malaysia. In addition, most of the practitioners were pursuing the practices that have been traditionally used by the organizations. Consequently, the results of this study have given us a good incentive to expand our research in the area of software requirements elicitation

A model of mitigating risk for IT organisations

IT organisations are facing risks that make IT projects not able to meet up planned schedule and quality. Hence, there is the need for risk mitigation in IT organisations to support IT team members to mitigate risk. This paper is a contribution to propose a risk mitigation model to provide expert assistance during IT risk mitigation. By assisting team members and decision makers to identify risks associated with in IT process by providing risk documentation to estimate the probability and impact of IT risks. The risk mitigation model can also introduce risk advice and suggest alternatives to treat the risk by providing support for the reuse of knowledge gained from past IT projects. The risk mitigation model will assist IT organisations in mitigating risk and making right decisions using a risk repository as a medium to provide support for practitioners in the mitigation of mainly operational and technical risk

Dashboard system for measuring green software design

Global ICT industry is claimed to account for approximately 2 percent of global carbon dioxide which is a figure equivalent to the aviation industry. This is due to lack of awareness to reduce the environmental impact of ICT products and services by the ICT industry practitioners. Therefore, we proposed a GreenDash system, a web-based dashboard that provides a platform for software developers to measure green software design. Software developers capable to calculate sustainability of green software design based on the four components of Information System (IS): database, hardware, people and network. GreenDash System helps to assist software developers to ensure that they considered about green software in designing software product and services

Requirement elicitation: identifying the communication challenges between developer and customer

Eliciting requirements for a system is an important activity in requirement engineering. This process occur at the early stages in system development which involves communication between customers and developers. Researchers have identified that poor communication is one of the most common problem in identifying and defining customer’s requirements. This problem will contribute to bad result e.g. poor system, failure of the system and budget overruns. The communication is challenging and difficult as this process also includes cognitive aspect, personalities, techniques and tools. A study was carried out to explore the communication challenges that are faced by developers and customers during software requirement elicitation in Malaysia. The results of this study had shown that there are some important communication challenges during software requirements elicitation process in Malaysia. In addition, most of the practitioners were pursuing the practices that have been traditionally used by the organizations. Consequently, the results of this study have given us a good incentive to expand our research in the area of software requirements elicitation

Evaluating open source software using the selection criteria and analytical hierarchy process.

There are many potential and good open source software (OSS) products available in the market with free license. However, with various choices, the adoption rate is still low among OSS potential users because there is not an agreed acceptable set of criteria to evaluate and decide varieties of OSS products, with little documentation and user manuals, and immature products. Therefore, the users need to consider on how to improve decision making on selecting the most suitable OSS products. In this paper, the background research on the proposed OSS adoption and criteria of selection are discussed and explored which then moves to the implementation of the My Open Source Software Toolkit (MyOSST) v1.0. The analytical hierarchy process (AHP) was applied for selecting the most suitable OSS products and assisting the potential user for deciding the OSS products based on their preferred selection criteria. The toolkit will support the OSS adoption process with proposed criteria selection and pair wise comparison. The toolkit was tested and validated by IT professionals capable to assist the decision making on selecting an appropriate OSS product

A review on tools of risk mitigation for information technology management

Information technology (IT) industries are facing operational. Technical and strategic risks that make IT practitioners miss their planned schedule, time and quality. Hence, there is the need to effectively and efficiently mitigate such risks if staffs want to avoid the above problems. Many studies have been accompanied for viewing the issues from different aspects. However, available IT risk mitigation tools present many weaknesses and above all, they are few. 13 studies related to the risk management and mitigation in IT has been reviewed. The studies have been reviewed based on the review method which is called Systematic Literature Review (SLR). Based on this approach, all previous studies related to this title have been studied systematically. Thus this paper aims to do review existing risk tool from 2000 until 2015. Also, this paper presents the results of the systematic reviews on the number of tools in IT risk mitigation. The findings of this review indicate that existing tools for risk mitigation are not completely effective and efficient in mitigating risk that occurs in IT management. This review identifies existing risk mitigation prototypes tools purpose, functionalities, architecture and limitations. The findings of this review also discuss the purpose, functionalities, architecture, limitations of the existing risk mitigation tool in IT Management

A study on knowledge dissemination of hospital web-based application

Websites have become a requirement for Malaysian hospitals today as an information channel to inform the public about their facilities and services.It is therefore necessary for hospitals to design websites for online knowledge dissemination.Thus, the success of a hospital’s web-based application depends critically on the knowledge dissemination approach used.In this research,a study was conducted on the extent of knowledge dissemination achieved by a hospital’s web application, measured based on the approach of knowledge sharing and knowledge collaboration. The objectives of this study are to identify the characteristics of a hospital’s web-based application and propose an architecture for knowledge dissemination based on the concept of knowledge sharing and knowledge collaboration.Knowledge sharing allows the dissemination of information on the hospital’s services and facilities ,including the types of health care and treatments available to the public.Knowledge collaboration requires communication through forums, appointments and notifications. A study was conducted on the web-based applications used in state hospitals around Malaysia.It is hoped that the proposed knowledge dissemination architecture may assist hospitals plan for knowledge sharing and knowledge collaboration requirements in developing their web-based applications