Explaining ICT Infrastructure and E-Commerce Uses and Benefits in Industrial Clusters-Evidence from a Biotech Cluster

The literature on industrial clusters has not focused heavily on the role of the ICT infrastructure, nor on the potential implications of electronic commerce. In this paper, we examine the theoretical bases for bringing these research streams together, and develop expectations for how firms in an industrial cluster might utilize and derive benefit from a public, broadband ICT infrastructure, particularly in support of e-commerce applications. A case study of a successful biotech cluster in Denmark and Sweden – the Medicon Valley – provides a preliminary test of these expectations. Distinctions in uses and benefits based upon firm size are considered. A key finding is that small firms that would not otherwise be expected to gain from global e-commerce can rely on the cluster "brand " to enable trade with unknown and distant partners

Boundary Spanning through Enterprise Social Software: An External Stakeholder Perspective

Recent boundary spanning literature has recommended a shift toward assessing the role of virtual tools—such as social media. Simultaneously the proliferation of Enterprise Social Software (ESS) points to the need to theorize and investigate the supra-individual usage of these tools. This exploratory study responds to both mandates through a longitudinal, multi-method investigation of ESS’ effects on boundary spanning by virtual research teams within a worldwide provider of workplace solutions. Combining survey, ESS log, and content data, this study complements the dominant internal focus of the boundary spanning literature with an external stakeholder perspective to analyze the types of boundary spanning activities enacted through ESS, the perceptions of these activities by external parties, as well as the effect of ESS hereon. Disentangling ESS’ effects on boundary spanning not only extends our current understanding of the potential role of social media, but can further inform the design of supportive tools

Spanning the Boundary: Measuring the Realized and Lifecycle Impact of Distinct Boundary Spanning Activities on Project Success and Completion

For work teams to be effective, maintaining communication ties with other individuals and teams elsewhere in the organization—an activity typically referred to as team boundary spanning—is necessary for obtaining resources critical to project success. Within the literature on boundary spanning, the positive relationship between a team’s boundary-spanning activities and their performance has been validated repeatedly, but primarily through the use of self-reports from managers and team members. Thus, neither objective data exists to support these claims nor a longitudinal understanding of how various boundary-spanning activities may play different roles at various stages of project work. Similarly, with the proliferating use of enterprise social media (ESM) technologies in organizations, the empirical link between the increased visibility of communication ties in ESM and more effective boundary spanning has been largely assumed, but has received only limited empirical validation. In this study, drawing on log and content data from 169 projects in an ESM of a large multi-national corporation, we aim to objectively assess the effect of boundary spanning on project success as well as provide a qualitative path model of the evolution of boundary-spanning activities throughout the lifecycle of a project through a comparison of successful versus unsuccessful projects. Implications for theory and practice are discussed

Intra-Organizational Boundary Spanning: A Machine Learning Approach

With the ubiquity of data, new opportunities have emerged for the application of data science and machine learning approaches to help enhance the efficiency and effectiveness of knowledge management. With the growing use of social media technologies in enterprise settings, one specific area of knowledge management warranting the use of big data analytics involves cross-boundary knowledge creation and management. The objective of this paper is to develop and test a machine learning approach that can assist knowledge managers in detecting three types of intra-organizational boundary spanning activities with the goal of predicting and improving such important outcomes as team effectiveness, collaboration, knowledge sharing, and innovation

Talk, Trust and Telecommunications: Alternative Mechanisms for Coordinating Commercial Transactions

Much of the prior work on electronic commerce has used transaction cost economics and coordination theory as general frameworks. These models call attention to the problem of understanding how organizations accomplish effective coordination in complex environments. Applying these models to electronic commerce requires that the processes involved be identified and described. Recent research considering the use of networks focuses on models of commercial exchanges which include activities such as search, execution, settlement, monitoring and after sales services

The Dark Side of Information and Communication Technologies: The View from the Industry-Level of Analysis

The Year 2000 problem spurred companies to rethink investments in information and communication technologies (ICT). Many used the Y2K problem as an opportunity to renew ICT infrastructures, to install integrated enterprise packages, and to pursue new opportunities for ICT-enabled value such as e-commerce, supply chain management, and customer relationship management. Some evidence suggests that these efforts have had substantial payoffs in terms of shareholder value. But can such firm-level benefits persist when competitors catch up or when the success of leaders drives inefficient producers out of business? This panel features NSF-funded researchers whose studies have examined the impacts of ICT at the industry-level of analysis. They show significant industry-level ICT-enabled impacts with potentially negative implications for the firms competing within industries. In the Information Systems field, the ability to gain competitive advantage with ICT has long been an important theme. Although some researchers warned that ICT might contribute to the destruction of competitive advantage, by far the majority of the discourse has centered on how individual firms should invest in ICT. When taking an industry-level view of ICT-enabled competitive advantage, however, we can see its potential dark side. Among the risks ICT poses to the firms in an industry are these: • Fundamentally reducing the cost structure of an industry such that some firms can no longer compete and that others experience squeezed margins • Destruction of in-house competencies (e.g., through radical process change or business process outsourcing) • Investments in ICT are required as a condition of doing business without providing any bottom-line benefits • Increased dependency on external ICT providers leading to business inflexibility and lack of ICT knowledg