The Five Essentials of Private Club Leadership

The authors examine underlying dimensions of private club leadership using principal components analysis. The data were collected between 1996 and 2003 from 702 club managers or club chief operating officers who are members of the Club Managers Association of America (CMAA). Five factors - innovation, vision, inner values, stewardship, and communication - were identified as essentials of private club leadership

The Emotional Intelligence of National Automatic Merchandising Association (NAMA) Vending and Coffee Services Industries Executives: A Pilot Study

The authors report the pilot study focused on identifying the emotional intelligence (El) of leaders in the automatic merchandising and coffee service industries. The data were collected from 39 executives, members of National Automatic Merchandising Association (NM), who attended 2005 Executive Development Program on the campus of Michigan State University. Three elements of EI- IN, OUT, RELATIONSHIP for these leaders are discussed

So Just How Satisfied Are Millennials with Their Hotel Experience?

The millennial generation is emerging as a powerful economic force across all economic segments, including lodging. With millennials being the largest generation of consumers, it is important to understand their satisfaction in important areas across two hotel segments as defined by price. We drew the data from the highly regarded American Customer Satisfaction Index. As this cohort increases in purchasing power, hotel brands are enhancing their offerings to better engage this segment. Thus, in an increasingly competitive lodging sector, it is important to examine drivers that influence this generation’s hotel experience. Our study focused on these drivers in two price segments. This report presents the findings and offers guidance to hotel management that can help them increase millennials’ satisfaction with their hotel experience

Emotional Intelligence and Organizational Commitment Among Private Club Board and Committee Volunteer Leaders: A Pilot Study

This pilot study explored the relationship between emotional intelligence and organizational commitment among provate club board and committee volunteer members. The top three items, ranked by mean scores, of each of three EI dimensions -- IN, OUT, and RELATIONSHIPS wer discussed. A sample of 57 volunteer leaders furhter was split into high EI and low EI groups based on respndents\u27 overall EO median score. Statistical differences between high and low EI groups in three aspects of organizational commitment - affective, continuance, and normative commitment - wer present. 4 t-test results showed that the difference between high and low EI groups in affective commitment among private club volunteer leaders was statistcally significant at p \u3c.05

Identifying Perceived Attributes of Japanese Restaurants

Growth in popularity of Japanese foods among Americans is confirmed by the increasing number of Japanese restaurants in the USA over the past decade (Imai, 2010). Since popularity and demand for Japanese cuisine continues to grow, operators of Japanese restaurants need to understand consumers’ perceived attributes of Japanese restaurants

Handwashing Behaviors in Food Service Establishment Restrooms: An Observational Study

The Centers for Disease Control and Prevention (CDC) identified poor handwashing as a main factor in foodborne illness outbreaks (ServSafe, 2009). They suggested that failure to wash hands, or inadequate washing of hands, contributes to almost 50% of all foodborne illness outbreaks. We conducted an observational study of diners’ handwashing behaviors in restaurant restrooms in terms of gender, handwashing signage, sink cleanliness conditions, and time. Our goal was to explore predictors of proper handwashing behaviors to promote better handwashing compliance

Job Satisfaction, Organizational Commitment, and Contextual Performance: Examining Effects of Work Status and Emotional Intelligence among Private Club Staff Members

This study explored the effects of work status (part-time vs full-time) and emotional intelligence (high EI- vs low EI-groups) on job satisfaction, organizational commitment, and contextual performance, using a sample of private club staff members (N = 136). Multivariate analysis of covariance (MANOVA) showed that there were no statistically significant differences between part-time and full-time staff members with regard to job satisfaction, organizational commitment, and contextual performance. On the other hand, multivariate effects for emotional intelligence and work status × emotional intelligence interaction were statistically significant, respectively. Practical implications for the private club industry are also provided in terms of hiring and training procedures

Effect of Communication Apprehension on Job Satisfaction with Information and Organizational Commitment among Lodging Revenue Managers

This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment. The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific job satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment