IMPACT OF FLEXIBLE WORKING ARRANGEMENTS ON EMPLOYEE SATISFACTION WITHIN THE IT SECTOR IN BOSNIA AND HERZEGOVINA

In response to the dynamic shifts in the contemporary work landscape, organizations are strategically leveraging Flexible Working Arrangements (FWAs) to optimize employee satisfaction and retain top-tier talent. This study delves into the impact of FWAs, including remote work, hybrid models, and flexible working hours, on employee satisfaction within Bosnia and Herzegovina's Information Technology (IT) sector. Employing a quantitative approach, the survey of 122 IT professionals reveals a substantial positive correlation between FWAs and employee satisfaction. Respondents highlight enhancements in work-life balance, heightened productivity, and increased job satisfaction as key outcomes. The study contributes theoretically by advancing the understanding of FWAs in the dynamic IT sector and offers practical insights for IT companies in Bosnia and Herzegovina. Emphasizing the strategic importance of judicious FWA implementation aligned with organizational goals, the study advocates continuous adaptation based on feedback and best practices. The findings of this study extend beyond the IT sector, providing valuable insights for academia and industry, enriching the discourse on contemporary work arrangements, and guiding organizations toward fostering conducive work environments

FACTORS THAT INFLUENCE EMPLOYEE PERFORMANCE IN OFFSHORING OFFICE: CASE OF JITASA LLC

Since most of the companies are becoming aware of the fact how important employee performance is, finding out ways to achieve higher levels of employee performance is becoming one of the crucial factors for any companies’ success. To help employees achieve better performance, company management needs to know which factors influence employees to perform better. So, few of these factors are tested throughout this study and provide answers that might be helpful to companies that are struggling to motivate employees. The aim of this study is to research into factors that influence the performance of employees on offshoring location in Sarajevo and these factors are Training, Motivation, and Organizational culture. The results that are presented and discussed throughout the study showed that all three hypotheses are accepted, which tells us that there is a positive relationship between Training, Motivation, Organizational culture and Employee Performance in Jitasa LLC. As currently there is no study of this kind conducted in organization that employs offshoring concept, theoretical and empirical contribution is granted. The limitation of the study is relatively small sample and the fact that we could not address all the factors that might influence employee performance

REGIONAL DETERMINANTS OF EXPORT COMPETITIVENESS IN MANUFACTURING INDUSTRY IN CANTON SARAJEVO, BOSNIA AND HERZEGOVINA

Located in Southeast Europe, Bosnia and Herzegovina suffered from the negative trade balance. There is an increase of export performance; however, the import value is much higher exceeding the export value. To solve that issue, this research aims to investigate regional determinants and its impact on export competitiveness of manufacturing industry in Canton Sarajevo, the center of economy of Bosnia and Herzegovina. Regional determinants assessed are foreign ownership, urbanization, and localization. Regression analysis using SPSS software was conducted. Type of manufacturing industry, urbanization, and localization were the independent variables, meanwhile export competitiveness was the dependent variable. Type of manufacturing industry shows positive impact on export competitiveness. There are 94 out of 490 exporting companies in Canton Sarajevo that belong to manufacturing industry. Out of 94 companies, the most represented companies are fabricated metal products. The manufacturing industry plays a significant role to the export competitiveness in Canton Sarajevo. The biggest urbanization ratio percentage was 23.08% in 2018. The biggest localization ratio percentage was 9.33% in 2016, meaning that localization dropped in years. According to the export incomes data, results show that a small municipality, such as Ilijaš, gains the biggest export incomes. The regression analysis shows positive linear correlation between variables.

Understanding the Mechanism of Influence of TQM Practices on Financial Performance: the Mediating Effect of Innovation Performance

This study explores the mechanism of influence of total quality management (TQM) practices on a company’s financial performance (FP), considering innovation performance (IP) as a mediator variable. In addition, the proposed model seeks to determine whether the competition intensity (CI) moderates the relationship between TQM practices and FP. Based on the sample of 593 companies from various sectors in Bosnia and Herzegovina, structural equation modeling is used to analyze the relationships between the variables in the model. The results of this paper reveal the implicit and often omitted impact of IP on FP taking into account TQM practices, suggesting that the impact of TQM practices is manifested through full mediation of IP. The moderating effect of CI in the relationship between TQM practices and FP was not supported. The results indicate the role and the importance of IP in the mechanism of influence of TQM practices

Antecedents of absorptive capacity in knowledge-transfer projects: What affects the absorptive capacity of the recipient project team?

For many companies, planning and executing effective knowledge transfer with external organizations is becoming increasingly relevant. However, the complexity of such processes often results in high failure rates. By taking the perspective of the recipient organization in a knowledge-transfer project, this research aims to identify the antecedents of a recipient project team’s absorptive capacity.  Empirical evidence from the case of a multi-national  energy company transferring technological and organizational knowledge from its UK to its Swedish subsidiary is combined with findings from prior research in order to develop a set of research propositions

MIDDLE MANAGEMENT INVOLVEMENT IN THE PROCESS OF STRATEGIC DECISION MAKING IN MIDDLE ENTERPRISES IN FEDERATION OF BOSNIA AND HERZEGOVINA

Strategic decisions are of crucial importance for any company since they determinedirection of its development and growth. Strategic decisions determine thedirection of the company and are made by high-ranking managers in the organization.From the point of view of the importance and complexity, these decisionsare crucial for the success of the organization. Although strategic decisionsare generally associated with top management, middle management playsserious role in some phases of strategic decision making. Therefore, adequatecooperation between the middle and top management in strategic decision-making process becomes very important in order to make the right decisionsPurpose of this paper is to test theoretical model of strategic decision making which definesand involves middle management roles in the process of decision making in emergingmarkets such as Federation of Bosnia and Herzegovina. The goal is to researchin which extent middle managers participate in different phases of strategic decisionmaking. We used ‘’management science’’ method of decision making which has sevenphases among which three are considered as strategic role of middle management.Those phases are implementation of decisions, synthesizing information from environmentand adoption of alternatives for decision making. For the purpose of empiricalmodel testing, we surveyed 135 middle and top managers from 30 middleenterprises in Federation of Bosnia and Herzegovina. Correlation and regressionare used as statistical methods. Based on the model, research revealed that middlemanagers only participate in phases of defining the problem, implementation of decisions and analysis of results while other four phases are generally associated withtop management. Analysis of results confirmed that characteristics of middle managersdo not correlate with the degree of their involvement in the process of decisionmaking