51,307 research outputs found
Frontline Employees’ Informal Learning and Customer Relationship Skills in Macao Casinos: An Empirical Study
This study uses qualitative methods to better understand how the informal learning of frontline employees influenced their customer relationship skills in dealing with patrons at gaming tables, in the hope of achieving positive customer experiences in a competitive environment in Macao. As casino operators need to get their employees to work after limited formal training, they might find that their emphasis on formal training might be insufficient to provide patrons with customized service in Macao. In this context, the concept of informal learning, which is determined and directed by learners themselves to further improve what they have learned from their formal training, is likely to be of special significance in Macao. Based upon a constructivistic framework, this study used semi-structured interviews to gather data from 49 frontline employees. The study relied upon the Miles and Huberman (1994) framework to analyze qualitative data. Data analysis suggested that informal learning among frontline employees would lead to four strategies: (i) to be polite and respect patrons; (ii) to uncover patrons’ emotional status from their body language; (iii) to manage patrons’ emotions in their gaming pursuit; and (iv) to self-regulate emotions to the demands of a service encounter
Management of the Loco (Concholepas concholepas) as a Driver for Self-governance of Small-scale Benthic Fisheries in Chile
WRI led the "Reefs at Risk Revisited" analysis in collaboration with a broad partnership of more than 25 research, conservation, and educational organizations. Partners have provided data, offered guidance on the analytical approach, contributed to the report, and served as critical reviewers of the maps and findings.
Extended Non Linear Conformal Symmetry and DSR Velocities on the Physical Surface
The relation between Conformal generators and Magueijo Smolin Deformed
Special Relativity term, added to Lorentz boosts, is achieved. The same is
performed for Fock Lorentz transformations. Through a dimensional reduction
procedure, it is demonstrated that a massless relativistic particle living in a
dimensional space, is isomorphic to one living in a space with pure
Lorentz invariance and to a particle living in a space. To
accomplish these identifications, the Conformal Group is extended and a
nonlinear algebra arises. Finally, because the relation between momenta and
velocities is known, the problem of position space dynamics is solved.Comment: totally renewe
Nonlinear Hebbian learning as a unifying principle in receptive field formation
The development of sensory receptive fields has been modeled in the past by a
variety of models including normative models such as sparse coding or
independent component analysis and bottom-up models such as spike-timing
dependent plasticity or the Bienenstock-Cooper-Munro model of synaptic
plasticity. Here we show that the above variety of approaches can all be
unified into a single common principle, namely Nonlinear Hebbian Learning. When
Nonlinear Hebbian Learning is applied to natural images, receptive field shapes
were strongly constrained by the input statistics and preprocessing, but
exhibited only modest variation across different choices of nonlinearities in
neuron models or synaptic plasticity rules. Neither overcompleteness nor sparse
network activity are necessary for the development of localized receptive
fields. The analysis of alternative sensory modalities such as auditory models
or V2 development lead to the same conclusions. In all examples, receptive
fields can be predicted a priori by reformulating an abstract model as
nonlinear Hebbian learning. Thus nonlinear Hebbian learning and natural
statistics can account for many aspects of receptive field formation across
models and sensory modalities
Super-activation of quantum non-locality
In this paper we show that quantum non-locality can be super-activated. That
is, one can obtain violations of Bell inequalities by tensorizing a local state
with itself. Moreover, previous results suggest that such Bell violations can
be very large.Comment: v2: Refs added. Same results, v3: Minor corrections. Close to the
published versio
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