Cooperative-Experiential Learning: Using Student-Developed Games to Increase Knowledge Retention

Previous literature has discussed the use of cooperative and experiential learning as a means of augmenting the student involvement in the learning process. Teamwork has been one method of employing cooperative learning and having students play games has been used extensively in experiential learning approaches. Often the two pedagogies are employed simultaneously by having students teams participate in games. This research combines the cooperative and experiential learning approaches by involving student teams in designing the games that other students will play with the goal of increasing student retention of knowledge. The sample included consumer behavior and integrated marketing communications students in two subsequent semesters. The pedagogy employed in the first two semesters included PowerPoint-based lectures, whereas the students in the second semester identified important concepts from the previous week\u27s lectures and integrated that content into a review game. A comprehensive examination and student survey at the end of the semester indicated that knowledge retention increased in the courses that utilized student-developed games

Hedonic and Utilitarian Value and Patient Satisfaction: Perceptual Differences between Patients and Providers

Healthcare is continually evolving to meet changing governmental regulations and a new emphasis on patient perceptions of quality care. Governmental mandates create a shift in focus from volume-based to value-based reimbursement for providers. The purpose of this article is to identify satisfaction drivers with particular emphasis on similarities and differences between the perceptions of hospital patients and providers. A combination of quality-based healthcare, stakeholder theory, and services literature points to key service outcomes including expectations, quality, value, and satisfaction. Multiple group structural equations modeling provides a vehicle for examining differences in relationships among these constructs between these two key stakeholders, patients and providers. Results suggest that utilitarian value is central to successful healthcare service experiences. But, the results also suggest differences between patients and providers in the way they believe utilitarian value affects outcomes; the results suggest that healthcare providers may underestimate utilitarian value’s role relative to patient perceptions

The Life of a Professor: Stress and Coping

The life of a professor is a balancing act, both professionally and personally. Professors must weigh the demands of research, publishing, teaching, and service with the requirements of their personal responsibilities. The purpose of this mixed-methods study was to explore the role of stress on the work-life balance of a professor. This study was conducted by an interdisciplinary research team and included participants from a wide-range of academic fields. A mixed-methods approach, utilizing an electronic survey composed of demographic questions, Likert-scale responses, and open-ended questions, yielded data related to the benefits and challenges of being a professor from 31 states in the United States as well as from other countries. Structured interviews were then conducted to reveal the coping methods of the participants. In addition, this article incorporated embedded media in the form of audio sound bites and animated video, which provided the ‘voice’ of the faculty. The triangulated data revealed that lack of supports, both social and institutional, significantly increased the stress experienced by professors. Mechanisms for coping with stress that could be utilized by individual professors as well as institutional stress management strategies were discussed

Can I Be Me With You at Work? Examining Relational Authenticity and Discretionary Behaviors in the Workplace

Management scholars have long been interested in the topic of authenticity in the workplace, evidenced by the history of scholarship on authentic leadership and the many new authenticity constructs that have emerged. In this article, we take a narrower view of authenticity and focus on relational authenticity in the workplace, which we define as being genuine in workplace relationships. Adapting a validated relational authenticity scale to the organizational context, we explore the ways in which feeling authentic in workplace relationships has ramifications for discretionary behaviors. Specifically, we build on belongingness theory to posit that relational authenticity will result in an increase in engagement in both altruistic and sportsmanship behaviors. We also explore the moderating effect of proactive personality on these relationships. Results from our two-sample study (N = 352; 500) indicate that relational authenticity is positively associated with engagement in both altruistic and sportsmanship behaviors

Leadership Development: A Hierarchy of Followership Skills During a Crisis

As organizations adapt to significant challenges, such as a pandemic and multiple generations entering the workplace, it is important to have followers who are team players and have skills for the new environment. Understanding and learning followership skills will be necessary for organizational effectiveness. We identified the following three major categories of followership skills and placed them into a hierarchy: Professional, Interpersonal, and Political. Each of these classifications has specific skill sets. A model is also offered as followers progress over time, learning these skills as they become leaders. The progression includes (1) Novice/Apprentice, (2) Team player, (3) Decision Maker, and (4) Leader/Manager

Panel Discussion: Open Educational Resources (OER) and Affordable Textbook Alternatives

This workshop will allow you to discuss how the use of OER and affordable textbook alternatives can help students succeed using high-quality, low-cost materials. Discussion will be followed by Q & A

Satisfaction In Clinics and Hospitals: Does Context Matter?

Patient satisfaction with their healthcare is of concern to healthcare administrators. Antecedents include utilitarian and hedonic value, empathy, and sacrifice. This study investigates empathy, utilitarian and hedonic value, and sacrifice as antecedents to patient satisfaction. Resource advantage theory and service-dominant logic provide a theoretical basis for the importance of operant resources in achieving patient satisfaction. The data originates from a U.S. consumer panel across two contexts and includes 143 hospital and 182 clinic patients as respondents. Structural equation modeling and moderation analysis are used to test hypotheses. Results provide a strategic direction for hospitals and clinics to achieve patient satisfaction