Critical Success Factor for Implementing Km in Government Human Capital Management: Case Study Badan Kepegawaian Negara

Nowadays, knowledge management in organization became a trend strategy in order to improve organization performance. But unfortunately, it\u27s a big challenge to implementing knowledge management in organization, because it\u27s relatively new and not many people knew about this. This research is done in order to realize bureaucratic reform in government service improvement according to PERMENPAN No. 14 Tahun 2011 is about knowledge management (KM) implementation in government. Knowledge management cannot be separated from human capital as an intangible asset in organization which has an important role to the success of organization goals. This conducted research aims to identify critical success factor of KM implementation in Indonesian government human capital management case study: Badan Kepegawaian Negara. Stages of this research are literature study, data collection using interviews, observation, and group discussion organization to explore and discovering critical success factor for KM implementation. Data analysis using descriptive statistic, delphi method and expert judgment in order to define critical success factor of implementing KM in government human capital management: case study in Badan Kepegawaian Negara. The result shows that several critical success factors for KM implementation in the government human capital management are organization culture, leadership, organization structure, HR/HC (knowledge, skill, attitude), HR/HC process (acquisition, development, engagement, retention) and policy

Defining Knowledge Management Strategy in Indonesian Government: Case Study Head Office of Badan Kepegawaian Negara

Knowledge Management (KM) became a new concept of organizational development. Many organization starts to implement knowledge management including government. First step for implementing KM in organization is defining KM strategy. This research aims to define KM strategy byKM assessment from organization vision, mission and goals using balanced scorecard (BSC) methods to find KM performance indicator in each aspect of balanced scorecard variable. This study constructs SPSS (Statistical Package for the Social Sciences) for processing and data analysis. The authors spread questionnaire at Head Office of Badan Kepegawaian Negara, Jakarta. The result of this research are KM strategies for implementing KM in Indonesian Government case study at Badan Kepegawaian Negara are monitoring program performance in order to create a working relationship and good personnel management as a learning activity for increasing organizational performance, raise up a teamwork culture within organization in to support business process in order to reach organizational performance and competitive advantage, increasing timeliness of service target achievement and standard time of customer service in order to increase organizational performance, and increasing the coordination effectiveness of program planning and budget as to increase the accountability of the organization, performance achievement and organizational performance