Effect of Nurse Theraupetic Communication on Satisfaction among The Families of Schizophrenic Patients at Prof Muhammad Ildrem Mental Hospital, Medan, North Sumatra

Background: Therapeutic communication is the primary component of all health care in­te­raction that facilitates the development of positive clinician–patient experiences. Nur­ses with the skills to communicate not only will be easily establish a trusting rela­tionship with the patients but also patients’ families. Therapeutic communication is known to be ne­ce­ss­a­ry for quality healthcare and increase patient satisfaction. This stu­dy aimed to examine the effect of nurse therapeutic communication on satisfaction a­mong the families of schizo­phrenic patients at Prof Muhammad Ildrem Mental Hos­pital, Medan, North Sumatra. Subjects and Method: This was a cross-sectional study conducted at Prof Muham­mad Ildrem Mental Hospital in Medan, North Sumatera. A sample of 150 families of schizo­ph­re­­nic patients was selected for this study. The independent variable was nurse thera­peutic com­munication. The dependent variable was satisfaction among the fami­lies of schizo­ph­renic patients. The data was collected by a set of questionnaire and ana­lyzed by a linier re­gre­ss­ion. Results: Satis­fac­tion among the families of schizophrenic patients increased with good nurse therapeutic communication (b=0.01; p= o.oo5) Conclusion: Satisfaction among the families of schizophrenic patients is associated with nurse therapeutic communication. Keywords: satisfaction, schizophrenic, patients, nurse, therapeutic, communication

Effect of Nurse Therapeutic Communication on Satisfaction Among The Families Of Schizophrenic Patients at Prof Muhammad Ildrem Mental Hospital, Medan, North Sumatra

Background: Therapeutic communication is the primary component of all health care in­te­raction that facilitates the development of positive clinician–patient experiences. Nurses with the skills to communicate not only will be easily establish a trusting relationship with the patients but also patients’ families. Therapeutic communication is known to be ne­ce­ss­a­ry for quality healthcare and increase patient satisfaction. This study aimed to examine the effect of nurse therapeutic communication on satisfaction among the families of schizo­phrenic patients at Prof Muhammad Ildrem Mental Hospital, Medan, North Sumatra. Subjects and Method: This was a cross-sectional study conducted at Prof Muhammad Ildrem Mental Hospital in Medan, North Sumatera. A sample of 150 families of schizo­ph­re­­nic patients was selected for this study. The independent variable was nurse thera­peutic com­munication. The dependent variable was satisfaction among the families of schizo­ph­renic patients. The data was collected by a set of questionnaire and analyzed by a linier re­gre­ss­ion. Results: Bivariate analysis showed that pre-interaction, orientation, and work phase were associated with satis­fac­tion among the families of schizophrenic patients. Multivariate analysis showed that satis­fac­tion among the families of schizophrenic patients increased with orientation phase. Conclusion: Satisfaction among the families of schizophrenic patients is associated with orientation phase and nurse therapeutic communication. Keywords: satisfaction, schizophrenic, patients, nurse, therapeutic, communication