From Service to Experience: Understanding and Defining the Hospitality Business

Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. This article suggests that, by redefining hospitality as behaviour and experience, a new perspective emerges that has exciting implications for the management of hospitality businesses. A framework to describe hospitality in the commercial domain is proposed. This framework suggests a focus on the host–guest relationship, generosity, theatre and performance, ‘lots of little surprises’, and the security of strangers – a focus that provides guests with experiences that are personal, memorable and add value to their lives

Red Quasars and Quasar Evolution: the Case of BALQSO FIRST J155633.8+351758

We present the first near-IR spectroscopy of the z=1.5 radio-loud BALQSO FIRST J155633.8+351758. Both the Balmer decrement and the slope of the rest-frame UV-optical continuum independently suggest a modest amount of extinction along the line of sight to the BLR (E(B-V)~0.5 for SMC-type screen extinction at the QSO redshift). The implied gas column density along the line of sight is much less than is implied by the weak X-ray flux of the object, suggesting that either the BLR and BAL region have a low dust-to-gas ratio, or that the rest-frame optical light encounters significantly lower mean column density lines of sight than the X-ray emission. From the rest-frame UV-optical spectrum, we are able to constrain the stellar mass content of the system. Comparing the maximal stellar mass with the black hole mass estimated from the bolometric luminosity of the QSO, we find that the ratio of the black hole to stellar mass may be comparable to the Magorrian value, which would imply that the Magorrian relation is already in place at z=1.5. However, multiple factors favor a much larger black hole to stellar mass ratio. This would imply that if the Magorrian relation characterizes the late history of QSOs, and the situation observed for F1556+3517 is typical of the early evolutionary history of QSOs, central black hole masses develop more rapidly than bulge masses. [ABRIDGED]Comment: 23 pages, 4 embedded postscript figures; Accepted for publication in The Astronomical Journal, December 200

Origin of the complex radio structure in BAL QSO 1045+352

We present new more sensitive high-resolution radio observations of a compact broad absorption line (BAL) quasar, 1045+352, made with the EVN+MERLIN at 5 GHz. They allowed us to trace the connection between the arcsecond structure and the radio core of the quasar. The radio morphology of 1045+352 is dominated by a knotty jet showing several bends. We discuss possible scenarios that could explain such a complex morphology: galaxy merger, accretion disk instability, precession of the jet and jet-cloud interactions. It is possible that we are witnessing an ongoing jet precession in this source due to internal instabilities within the jet flow, however, a dense environment detected in the submillimeter band and an outflowing material suggested by the X-ray absorption could strongly interact with the jet. It is difficult to establish the orientation between the jet axis and the observer in 1045+352 because of the complex structure. Nevertheless taking into account the most recent inner radio structure we conclude that the radio jet is oriented close to the line of sight which can mean that the opening angle of the accretion disk wind can be large in this source. We also suggest that there is no direct correlation between the jet-observer orientation and the possibility of observing BALs.Comment: 8 pages, 3 figures, accepted for publication in Ap

Discovery of a Classic FR-II Broad Absorption Line Quasar from the FIRST Survey

We have discovered a remarkable quasar, FIRST J101614.3+520916, whose optical spectrum shows unambiguous broad absorption features while its double-lobed radio morphology and luminosity clearly indicate a classic Fanaroff-Riley Type II radio source. Its radio luminosity places it at the extreme of the recently established class of radio-loud broad absorption line quasars (Becker et al. 1997, 2000; Brotherton et al. 1998). Because of its hybrid nature, we speculate that FIRST J101614.3+520916 is a typical FR-II quasar which has been rejuvenated as a broad absorption line (BAL) quasar with a Compact Steep Spectrum core. The direction of the jet axis of FIRST J101614.3+520916 can be estimated from its radio structure and optical brightness, indicating that we are viewing the system at a viewing angle of > 40 degrees. The position angles of the radio jet and optical polarization are not well-aligned, differing by 20 to 30 degrees. When combined with the evidence presented by Becker et al. (2000) for a sample of 29 BAL quasars showing that at least some BAL quasars are viewed along the jet axis, the implication is that no preferred viewing orientation is necessary to observe BAL systems in a quasar's spectrum. This, and the probable young nature of compact steep spectrum sources, leads naturally to the alternate hypothesis that BALs are an early stage in the lives of quasars.Comment: 14 pages, 6 postscript figures; accepted for publication in the Astrophysical Journa

Shedding light on sunscreen biosynthesis in zebrafish

Zebrafish can synthesize a sunscreen compound called gadusol, which was previously thought to be acquired only through the diet