Developing a conceptual model for the internal data source to measure customer satisfaction

Traditional CSM approach is performed at certain frequencies. The gap between such events can be termed as a ‘blind period’, because customer satisfaction is left unobserved and unmanaged. The blind period may sometimes accelerate the growth of customer dissatisfaction. One way to eliminate the impact of the blind period is to reduce the gap between CSM events. The initial assessment indicates that conducting CSM more frequently, may weaken the accuracy of measurement, and increase the cost of the programme. The authors believe that the reason behind these limitations is the use of the external data source, collecting data directly from customer, therefore suggests using the internal data source, as an alternative to measure customer satisfaction. The purpose of this paper is to develop a conceptual model for the internal data source to measure customer satisfaction. To achieve this objective, a conceptual model need to be developed based on three determined steps: define the formation of customer satisfaction value, identify the CSM factors and dimensions, and mirror the CSM instruments to identify the internal performance values. The paper indicates that internal data source could provide researchers with an alternative data source to measure customer satisfaction with minimum limitations on frequency of implementation, accuracy and cost

Preferential adsorption of high density lipoprotein (HDL) in blood plasma/polymer interaction

A few studies on the adsorption of plasma proteins to polymeric surfaces show that major plasma proteins: albumin (Alb), fibrinogen (Fb) and immunoglobulin (IgG) are adsorbed in much smaller quantities from plasma than from protein solutions (1,2). Present results show that this difference in adsorption is due to the preferential adsorption of high density lipoprotein from plasma onto the material surfaces studied (PVC and PS)

Options for cost analysis

Journal ArticleMany kinds of cost analysis are possible. Indeed, given the variety of purposes, methods, and types of cost, the number of permutations is virtually unlimited. In broad terms, one can disaggregate the universe of cost studies by distinguishing whether their primary purpose is to determine costs or to explain costs or to evaluate costs. Of course, costs cannot be explained or evaluated until they have been determined, and the difference between explanation and evaluation is not large. Still, the distinctions are useful in thinking about and planning for possible cost studies

Financial impact of part-time enrollments on two-year colleges: a marginal cost perspective

Journal ArticleThe number of part-time students attending public two-year colleges increased rapidly during the 1970s. By the end of the decade, aggregate part-time enrollment constituted about 63 percent of total headcount enrollment at those institutions. Concern has been expressed about the financial implicatopms pf this trend from an institutional perspective. The question is whether the conventional ratio (three-to-one or so) for converting part-time to full-time-equivalent (FTE) enrollment accurately represents the actual costs of providing services to part-time versus full-time students

Factors affecting instructional costs at major research universities

Journal ArticleThe purpose of this article is to analyze in quantitative terms why unit instructional costs differ among major research universities. Previous studies have uncovered many of the factors that account for costs in higher education. The primary task here is to specify the relative importance of these and additional factors. Particular attention is given to the effects of enrollment size on unit instructional costs

Instructional costs per student credit hour: differences by level of instruction

Journal ArticleThe variation of unit costs by level of instruction, on either a per-student or per-student-credit-hour basis, is a traditional issue in the economics and finance of higher education. Funding formulas, for either requesting or allocating funds, often include recognition of an institution's effort by level of instruction

Geschikte eulitorale gebieden in de Nederlandse Waddenzee voor het voorkomen van meerjarige natuurlijke mosselbanken : samenvatting

In het rapport wordt een habitatgeschiktheidskaart voor mosselbanken in de Nederlandse Waddenzee gepresenteerd; de kaart geeft aan welke delen van het waddengebied het meest geschikt zijn voor het voorkomen van natuurlijke mosselbanken. De basis voor de kaart bestaat uit allerlei omgevingskenmerken; in het rapport wordt uitgebreid ingegaan op de analysemethode en de betekenis van de resultate

Generalization of Gutzwiller Approximation

We derive expressions required in generalizing the Gutzwiller approximation to models comprising arbitrarily degenerate localized orbitals.Comment: 6 pages, 1 figure, to appear in J.Phys.Soc.Jpn. vol.6