16 research outputs found

    Accessibilité numérique à notre portée

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    National audienc

    Pour un campus numérique accessible

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    Semantic and dialogic annotation for automated multilingual customer service

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    One central goal of the AMITIÉS multilingual humancomputer dialogue project is to create a dialogue management system capable of engaging the user in human-like conversation in a specific domain. To that end, we have developed new methods for the manual annotation of spoken dialogue transcriptions from European financial call centers. We have modified the DAMSL dialogic schema to create a dialogue act taxonomy appropriate for customer services. To capture the semantics, we use a domain-independent framework populated with domain-specific lists. We have designed a new flexible, platform-independent annotation tool, XDMLTool, and annotated several hundred dialogues in French and English. Inter-annotator agreement was moderate to high. We are using these data to design our dialogue system, and we hope that they will help us to derive appropriate dialogue strategies for novel situations. 1

    L’accessibilitĂ© numĂ©rique se structure: RĂ©fĂ©rent-e-s, stratĂ©gie, rĂ©seaux et formation, des Ă©tablissements de l’ESR s'emparent du sujet

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    National audienceLa crise sanitaire de 2020 a brutalement accĂ©lĂ©rĂ© la dĂ©matĂ©rialisation dans la sociĂ©tĂ© comme dans les universitĂ©s. Lors du premier confinement, l’accĂšs au numĂ©rique est devenu crucial pour la continuitĂ© pĂ©dagogique. L’utilisation des outils et ressources numĂ©riques par les personnes en situation de handicap s’est alors rĂ©vĂ©lĂ©e comme une opportunitĂ© d’inclusion, ou au contraire comme une exclusion encore plus forte.Aujourd’hui le sujet de l’accessibilitĂ© numĂ©rique est donc posĂ© et de plus en plus discutĂ© dans l’enseignement supĂ©rieur
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