7 research outputs found
Estudo da insatisfação do consumidor nos serviços prestados por assistências técnicas autorizadas de automóveis
- Author
- Publication venue
- 'FapUNIFESP (SciELO)'
- Publication date
- Field of study
Determinants of Failed Service Quality in the Malaysia Retail Banking Sector
- Author
- A Brysland
- A Parasuraman
- A W Dusuki
- Alan S Dick
- Andrew S C Ehrenberg
- B Tronvoll
- B Tronvoll
- C M A Voorhees
- C P Bolfing
- C Ranaweera
- D Duffy
- D E Bowen
- D F Polit
- D H Ting
- D Ryding
- F &
- F A Buttle
- F F Reichheld
- F Sonnenberg
- Graham W Dowling
- I Nitzan
- I Ntroduction
- J C Nunnally
- J L Ferguson
- J Takala
- K Andrew
- K Bodey
- L Rosenberg
- L S D Young
- L Thabane
- M A Bhatti
- M A Bhatti
- M Bitner
- M F Y Cheung
- M J Norusis
- M Yasin
- N J J P M Allen
- N M Dixon
- N Nawaz
- N Sharma
- P J Rousseeuw
- Q Bulletin
- R L Oliver
- R Priluck
- R Spreng
- R T Rust
- S Aydin
- S J Coakes
- S M
- S Ng
- S Oh
- S Rothenberg
- S S Tax
- S W Brown
- Siti Norzaimah Zainuddin
- T Allred
- T Clark
- U Sekaran
- V P K Sundram
- V Venkatesh
- Werner J Reinartz
- Publication venue
- 'Elsevier BV'
- Publication date
- 01/01/2015
- Field of study
Segmenting publics for developing more strategic anti-drinking campaigns based on the risk perception attitude framework
- Author
- Bagozzi R. P.
- Baron R. M.
- Bern S L.
- Betty S. E.
- Bolfing C. P.
- Bradizza C. M.
- Brewer N. T.
- Brigham J.
- Broderick A. J.
- Cooper M. L.
- Critchlow B.
- Curran J.
- Dutta-Bergman M. J.
- Farber P. D.
- Flynn L. R.
- Foxall G. R.
- Guo C.
- Heilbrun A.B.
- Hu L.
- Huchting K.
- Jessor R.
- Kotler P.
- Kruglanski A. W.
- Larwood I.
- Laurent G .
- Livingstone S.
- Mittal B.
- Moorthy S.
- Ramanadhan S.
- Rimal R. N.
- Rimal R. N.
- Rimal R. N.
- Rimal R. N.
- Rimal R. N.
- Rosenstock I. M.
- Schroder K. C.
- Slater M. D.
- Spence J. T.
- Stewart S. H.
- Svenson O.
- Turner M. M.
- van der Velde F. W.
- Vidmar N.
- Weinstein N. D.
- Weiss J. A.
- Witte K.
- Zaichkowsky J. L.
- Zaichkowsky J. L.
- 김인석
- 남경태
- 박경민
- 서경현
- 서영석
- 신행우
- 심성욱
- 안정훈
- 이은희
- 이정태
- 임승희
- 조재현
- Publication venue
- 'Korean Consumption Culture Association'
- Publication date
- Field of study
Managing customer expectations in financial services: Opportunities and challenges
- Author
- A Parasuraman
- A Parasuraman
- A Parasuraman
- B Howcroft
- C Lovelock
- CC Choi
- CP Bolfing
- D Iacobucci
- E Anderson
- G Churchill
- J Carman
- J Cronin
- J Cronin
- J Miller
- J Peter
- J Walker
- Jackie L M Tam
- JF Devlin
- JLM Tam
- K Clow
- K Clow
- K Clow
- K Gupta
- K Murray
- K Teas
- K Teas
- L Hamer
- M Bitner
- M O’Neill
- M Sujan
- P Kopalle
- R Bolton
- R Oliver
- R Oliver
- R Oliver
- R Olshavsky
- R Spreng
- R Spreng
- R Woodruff
- S Hoch
- S Hoch
- S McKechnie
- T Harrison
- V Zeithaml
- V Zeithaml
- W Boulding
- W Swinyard
- Y Yi
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
Service recovery: Literature review and research issues
- Author
- A. Halinen
- A. Jong De
- A. Kanousi
- A. McIlroy
- A. Palmer
- A. Palmer
- A. Parasuraman
- A. Sturdy
- A. Wong
- A. Zaugg
- A.-K. Kau
- A.B. Casado-Díaz
- A.K. Smith
- A.K. Smith
- A.R. Andreasen
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- A.S. Mattila
- B. Chung
- B. Dong
- B. Mittal
- B. Stauss
- B.A. Sparks
- B.A. Sparks
- B.A. Sparks
- B.B. Holloway
- B.D. Keillor
- B.R. Lewis
- B.R. Lewis
- B.R. Lewis
- B.S.C. Liu
- C. Adamson
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Boshoff
- C. Fornell
- C. Fornell
- C. Gronroos
- C. Gronroos
- C. Gronroos
- C. Homburg
- C. Johnson
- C. Ok
- C. Webster
- C.-C. Chang
- C.-P. Lin
- C.A. Warden
- C.E. Colenutt
- C.P. Bolfing
- C.R. Bell
- C.R. Bell
- C.S. Sundaram
- C.W. Craighead
- C.W.L. Hart
- D. Bailey
- D. Bamford
- D. Bejou
- D. Cranage
- D. Gilbert
- D. Grace
- D. Halstaed
- D. Halstead
- D. Halstead
- D. Lerman
- D.D. Gremler
- D.E. Bowen
- D.L. Kellogg
- D.T. Nguyen
- E. Cristobal
- E. Thwaites
- E. Tsoukatos
- E.C. Alexander
- F. Buttle
- F. Olorunniwo
- F. Olorunniwo
- F.F. Reichheld
- F.F. Reichheld
- G. Botschen
- G. Eccles
- G. N’Goala
- G.H.G. McDougall
- G.H.G. McDougall
- G.L. Shostack
- G.R. Gilbert
- H. Jones
- H. Liao
- H. Oh
- H.R. Yen
- H.T. Keh
- I. Prim-Allaz
- J. Bateson
- J. Brockner
- J. Rowley
- J. Singh
- J. Wirtz
- J.-C. Chebat
- J.-C. Chebat
- J.A.M. Duffy
- J.A.M. Duffy
- J.E. Swan
- J.G. Blodgett
- J.G. Blodgett
- J.G. Blodgett
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.G. Maxham III
- J.J. Cronin
- J.J. Cronin
- J.L. Miller
- J.R. McColl-Kennedy
- J.R. Rossiter
- J.S. Thomas
- J.V. Simons Jr
- J.V. Simons Jr
- J.W. Licata
- K. An
- K. Aquino
- K. Basu
- K. Dutta
- K. Karande
- K. Menon
- K. Ruyter
- K. Schoefer
- K. Weber
- K.B. Yap
- K.D. Hoffman
- K.D. Hoffman
- K.E. Harris
- K.H. Hunt
- K.K. Seawright
- K.L. Reynolds
- K.V. La
- L. Walker
- L.A. Crosby
- L.A. Schlesinger
- L.K. Chan
- L.L. Berry
- L.P. Forbes
- L.P. Forbes
- L.S. Cook
- M. Chandrashekaran
- M. Colgate
- M. Colgate
- M. Colgate
- M. Cunliffe
- M. Davidow
- M. Davidow
- M. Ottenbacher
- M. Rod
- M. Volkov
- M. Zairi
- M.A. Hocutt
- M.A. Jones
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A. McCollough
- M.A.M. Primo
- M.C. Gilly
- M.C. Gilly
- M.J. Bitner
- M.J. Bitner
- M.J. Etzel
- M.K. Hui
- M.L. Richins
- M.P. Bunker
- M.S. Bhandari
- N. Hedrick
- N. Lorenzoni
- N. Specht
- N. Stephens
- N.Y. Wong
- O.M. Karatepe
- P. Aurier
- P. Choong
- P. McCole
- P.D. Berger
- P.G. Patterson
- P.G. Patterson
- R. Bennett
- R. Bennett
- R. Bies
- R. Bougie
- R. Hess
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Johnston
- R. Mack
- R. McMullan
- R. Morgan
- R. Priluck
- R. Priluck
- R.A. Feinberg
- R.A. Spreng
- R.A. Westbrook
- R.C. Caceres
- R.F. Hurley
- R.G. Javalgi
- R.J. Kwortnik
- R.L. Hess Jr
- R.L. Oliver
- R.L. Oliver
- R.L. Oliver
- R.N. Bolton
- R.N. Bolton
- R.P. Leal
- R.S. Achrol
- R.S. Lapidus
- R.T. Rust
- R.T. Rust
- S. Dasu
- S. Durvasula
- S. Ganesan
- S. Michel
- S. Michel
- S. Michel
- S. Ng
- S. Taylor
- S. Taylor
- S. Weun
- S.B. Schweikhart
- S.B. Walchi
- S.J. Grove
- S.M. Goldstein
- S.M. Keaveney
- S.R. Swanson
- S.S. Andaleeb
- S.S. Tax
- S.S. Tax
- S.W. Brown
- S.W. Kelley
- S.W. Kelley
- T. Collie
- T. Collie
- T. DeWitt
- T.J. Levesque
- T.L. Keiningheim
- T.R. Tyler
- T.R. Tyler
- T.W. Andreassen
- T.W. Andreassen
- T.W. Andreassen
- T.W. Firnstahl
- V. Mittal
- V. Mittal
- V. Yanamandram
- V.A. Zeithaml
- V.A. Zeithaml
- V.A. Zeithaml
- V.P. Magnini
- V.P. Magnini
- V.S. Folkes
- V.S. Folkes
- W.-H. Huang
- Z. Zhu
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study
Mediating Effect of Environmental Orientation on Pro-Environmental Purchase Intentions in a Low-Involvement Product Situation
- Author
- Ajzen I.
- Anderson J.C.
- Armitage C.J.
- Arvola A.
- Bamberg S.
- Barbarossa C.
- Barr S.
- Beharrell B.
- Black J.S.
- Bolfing C.P.
- Boykoff M.T.
- Bray J.
- Carmi N.
- Carrete L.
- Cho Y.N.
- Clayton S.
- Cleveland M.
- Collado S.
- Convery F.
- Cottam N.
- Cowan K.
- Dens N.
- Diamantopoulos A.
- Dugar A.
- Dunlap R.E.
- Dunlap R.E.
- Dunlap R.E.
- Fielding K.S.
- Fielding K.S.
- Frondel M.
- Gabler C.B.
- Gifford R.
- Greitemeyer T.
- Greszki R.
- Grunert K.G.
- Gul M.C.
- Haghighat R.
- Han H.
- Hawcroft L.J.
- Haws K.L.
- Hedlund-de Witt A.
- Hines J.M.
- Hoyer W.D.
- Huang M.H.
- Husted B.W.
- Ivanova D.
- Joshi M.
- Kalafatis S.P.
- Kalamas M.
- Karpiak C.P.
- Kivetz R.
- Knox S.
- Kollmuss A.
- Konuk F.A.
- Kuhn K.M.
- Kujala J.T.
- Laroche M.
- Lastovicka J.L.
- Lee Y.
- Lertzman R.
- López-Mosquera N.
- MacKinnon D.P.
- MacKinnon D.P.
- Martin R.
- Meade A.W.
- Michaelidou N.
- Milfont T.L.
- Morgan M.I.
- Mostafa M.M.
- Nkwocha I.
- Ottman J.A.
- Parkvithee N.
- Polonsky M.J.
- Polonsky M.J.
- Polonsky M.J.
- Reijonen S.
- Rotter J.B.
- Schultz P.W.
- Schwartz S.H.
- Schwartz S.H.
- Shrum L.J.
- Steg L.
- Stern P.C.
- Stern P.C.
- Straughan R.D.
- Sumiani Y.
- Thompson S.C.G.
- Thøgersen J.
- Thøgersen J.
- Thøgersen J.
- Urien B.
- Verbeke W.
- Vermeir I.
- Wallston K.A.
- Willson P.
- Wolters E.A.
- Zaichkowsky J.L.
- Publication venue
- 'Elsevier BV'
- Publication date
- Field of study
The role of competitive alternatives in the postchoice satisfaction formation process
- Author
- Bobby J. Calder
- Bruce I. Newman
- C. Whan Park
- Claes Fornell
- Claire P. Bolfing
- Cornelia Dröge
- Cornelia Dröge
- David A. Houston
- David E. Bell
- David K. Tse
- Diane Halstead
- Diane Halstead
- Diane Halstead
- Douglas M. Stayman
- Ernest R. Cadotte
- Eugene W. Anderson
- Eugene W. Anderson
- Frederic F. Reichheld
- Gabriel J. Biehal
- Gilbert A. Churchill
- Gordon Wood
- Graham Loomes
- Haim Mano
- Itamar Simonson
- J. Bradley Barbeau
- Jack S. Croxton
- Jack S. Croxton
- Jagdip Singh
- Jagdish N. Sheth
- James Kent Pinney
- James R. Bettman
- John R. Hauser
- Jonathan Guttman
- Karl G. Jöreskog
- Leon Festinger
- Mary Jo Bitner
- Mary Jo Bitner
- Michael D. Johnson
- Michael D. Johnson
- Mita Sujan
- Richard A. Spreng
- Richard E. Petty
- Richard E. Petty
- Richard L. Oliver
- Richard L. Oliver
- Richard L. Oliver
- Richard L. Oliver
- Richard L. Oliver
- Richard W. Olshavsky
- Robert A. Peterson
- Robert A. Westbrook
- Robert B. Woodruff
- Robert B. Woodruff
- Robert D. Mackoy
- Roland T. Rust
- Ruth N. Bolton
- Sarah Fisher Gardial
- Sarah Fisher Gardial
- Stuart J. H. Biddle
- Stuart J. H. Biddle
- Susan M. Keaveney
- Valarie A. Zeithaml
- Ved Prakash
- Ved Prakash
- William Boulding
- William O. Bearden
- Youjae Yi
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study