3 research outputs found
Fairness and Customer Responses in the Process of Service Recovery
- Author
- Anderson J. C. and Gerbing, D. W.
- Bagozzi R. P.
- Baker A. M. Donthu, N.
- Bijmolt T. H. A.
- Bitner M. J.
- Blodget J. and Anderson, R. D.
- Blodgett J.
- Blodgett J. G.
- Bloemer J. and de Ruyter, K.
- Boshoff C.
- Bowen D. E, . Gilliland, S. W.
- Bowen D. E. and Johnston, R.
- Brown S. P. and Leigh, T. W.
- Chebat J. C and Slusarczyk, W.
- Colquitt J. A.
- Colquitt J. A.
- Davidow M
- Davidow M.
- de Matos C. A.
- de Ruyter K. and Wetzels, M.
- del Rio-Lanza A. B.
- DeWitt T.
- Ellyawati J.
- Folger R. and Konovsky, A.
- Fornell C. and Larcker, D. F.
- Gelbrich K.
- Hart C. W.
- Hui M. K.
- Jha S. and Balaji, M. S.
- Kernan M. C. and Hanges, Paul J.
- Kim T.
- Lariviere B. and Van den Poel, D.
- Laros F. J. M. and Steenkamp, Jan-Benedict E. M.
- Lee Y. K.
- Little T. D.
- Loch C.
- Magnini V. P.
- Mattila A. S. and Enz, C. A.
- Mattila A. S. and Patterson, P. G.
- Maxham III J. G, and Netemeyer, R. G.
- Maxham J. G.
- McColl-Kennedy J. R. and Sparks, B. A.
- McDonald R. P. and Marsh, H. W.
- Memarzadeh F.
- Michel S.
- Migacz S.
- Mittal V. and Kamakura, W. A
- Orsingher C.
- Richins M. L.
- Seideis K. and Berry, L. L.
- Smith A. K, and Bolton, R. N.
- Smith A. K.
- Smith A. K. and Bolton, R. N.
- Sparks B. A. and McColl-Kennedy, J. R.
- Spreng R. A.
- Tax S. S.
- Vaerenbergh Y. V.
- Vaerenbergh Y. V. and Orsingher, C.
- Vázquez Casielles R.
- 권영훈
- 김미정
- 김선희
- 박의정
- 이상균
- Publication venue
- 'Korea Service Management Society'
- Publication date
- Field of study
The Effect of Service Quality and Perceived Price Fairness on Consumer Loyalty through Consumer Satisfaction on Budget Hotel in East Java
- Author
- Barsky JD.
- Bei Ti L, Chiao YC.
- Bloemer J De Ruyter K, Wetzels M.
- Bolton LE Warlop L, Alba JW.
- Caruana A.
- Chi CG-Q Qu H.
- Choi S MattilaAS.
- Dimitriades ZS.
- Faullant R Matzler K, F�ller J.
- Giese JL Joseph A.
- Gumussoy Altin C, Koseoglu B.
- Gundersen MG Heide M, Olsson UH.
- Kandampully J Suhartanto D.
- Khraim Salim H, Al-Jabaly SM, Khraim AS.
- Kotler Philip, Armstrong G.
- Luo X Homburg C.
- McMullen R.
- McQuitty S Finn A, Wiley JB.
- Mubiri Bizi J.
- Naik Krishna CN, Gantasala SB, Prabhakar GV.
- Oh H Parks S.
- Oliver RL.
- Olorunniwo F Hsu MK, Udo GJ.
- Ostrowski PL O'Brien T, Gordon GL.
- Punit S.
- Wong A Zhou L,
- Wong SM Perry C.
- Xie Jingjing, Chaipoopirutana S.
- Publication venue
- 'Indian Society for Education and Environment'
- Publication date
- Field of study
Debt Issuer: Credit Rating Agency Relations and the Trinity of Solicitude: An Empirical Study of the Role of Commitment
- Author
- A Duff
- A Duff
- A Duff
- A Duff
- A Gustafsson
- A Segars
- AG Woodside
- Angus Duff
- AS Dick
- B Byrne
- B Cater
- BA Weitz
- BN Rutherford
- D Bejou
- D Ozag
- D Rylander
- DA Dillman
- DC Arnott
- E Anderson
- E Anderson
- EW Anderson
- FR Dwyer
- G Fullerton
- G Gundlach
- G Palazzo
- GW Chung
- HM Langohr
- HW Marsh
- I Geyskens
- J Bloemer
- J Scanzoni
- JA Bennell
- JC Coffee Jr
- JC Nunnally
- JR Brown
- K Ruyter De
- K Ruyter De
- L Buchanan
- L Hsueh
- L Hu
- L Hu
- LA Crosby
- LJ White
- M Adams
- M Eling
- M Pritchard
- M Wetzels
- MA Razzaque
- MA Stanko
- MC Rom
- MK Brady
- MW Browne
- N Bendapudi
- N Dorn
- N Kumar
- N Sharma
- PG Patterson
- PK Staikouras
- PM Doney
- R Achrol
- R Al-Sakka
- R Alsakka
- R Alsakka
- R Cantor
- R Cantor
- R MacCallum
- R Morgan
- R Saxe
- R Sylla
- RG Alcubilla
- RM Emerson
- RS Wilson
- S Ganasan
- S Scalet
- Sandra Einig
- SP Gounaris
- SS Andaleeb
- T Hennig-Thurau
- T Vishwanath
- TJ Sinclair
- V Beattie
- VMR Tummala
- Z Yang
- Publication venue
- 'Springer Science and Business Media LLC'
- Publication date
- Field of study