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2 research outputs found
The Relationship among Customer Satisfaction with Service Recovery Efforts, Customer Forgiveness, and Customer Behavior: Focusing on the Moderating Effect of Perceived Failure Severity and Customer's Past Failure Experience
Author
Anderson Eugene. W.
Andreassen Thor Wallin
+48ย more
Baron Reuben M.
Bejou David
Bell Chip R.
Bitner Mary Jo
Blodgett Jefferey G.
Choong Peggy
Coombs W. Timothy
Coombs W. Timothy
Coombs W. Timothy
Cronin J. Joseph, Jr.
Crosby Lawrence A.
Dong Beibei
Fornell Claes
Fornell Claes
Goodwin Cathy
Hart Christopher W. L.
Hoffman K. Douglas
Hoffman K. Douglas
Kahneman Daniel
Kelley Scott
Klaus Schoefer
Klein Jill
Levesque Terrence J.
Maltby John
Mano Haim
Martinko Mark J.
Mattila Anna
Maxham โ ข James G.
McCollugh Michael E.
Ohbuchi Ken-ichi
Oliver Richard L.
Palmer Adrian
Ruyter Ko de
Schoefer Klaus
Smith Amy K.
Smith Amy K.
Spreng Richard A.
Tax Stephen S.
Teo Thompson S. H.
Westbrook Robert A.
Weun Seungoog
Wirtz Jochen
๊น๊ธฐ๋ฒ
๊น์ํฌ
๊น์์ฐ
์ค์ํฌ
์์ ์
์ด์๋กฑ
Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
No full text
Crossref
The Effects of Customer's Gender during Service Recovery Process: Focused on the Relationship between Perceived Justice and Recovery Performance
Author
Andreassen Thor Wallin
Bejou David
+56ย more
Bell Chip R
Bem Sandra L
Bitner Mary Jo
Blodgett Jefferey G
Buller Mary Klein
Cross Susan E
Dube Iaurette
Fornell Claes
Fornell Claes
Ganesan-Lim Cheryl
Garrett Dennis E.
Gault Barbara
Goodwin Cathy
Hart Christopher W. L.
Hess Ronald L
Hoffman K. Douglas
Hoffman K. Douglas
Homburg Christian
Iacobucci Dawn
Karande Kiran
Kelley Scott
Klein Kristi J. K
Levesque Terrence J
Lim Heejin
Macaskill Ann
Maxham James G
McColl-Kennedy
Meyers-Levy Joan
Miller Andrea J.
Mttila Anna S
Mttila Anna S.
Oliver Richard L
Palmer Adrian
Ruyter Ko de
Schieman Scott
Shapiro Terri
Simpson Patricia A
Singh Jagdip
Smith Amy K
Smith Amy K.
Snipes Robin L.
Sparks Beverley A
Sweeney Paul D
Tax Stephen S.
Teo Thompson S. H
Weun Seungoog
Wirtz Jochen
Zeithaml Valarie A
๊น๋ฏธ์
๊น์ํฌ
๋ฐ์ง์ฉ
์ค์ํฌ
์ค์ํฌ
์ด์ ์ฌ
์ดํ์
์ ์ ๊ท
Publication venue
'Korean Academy of Commodity Science & Technology'
Publication date
Field of study
No full text
Crossref