Percepción de la Calidad de la Atención de los Servicios de Salud: Perspectivas de los usuarios, Matagalpa durante noviembre 2002.

Propone definir un apolítica de priorización de la atención ambulatoria a los grupos vulnerables; descongestionar la demanda de los servicios de salud durante las horas picos en que acude la población de las zonas más inaccesibles; vigilar la prescripción exclusiva de los medicamentos con nombre genérico, así como divulgar entre los prescriptores los listados básicos de medicamentos en existencia por la unidad de salud; analizar el impacto de las intervenciones y de los estándares de calidad y fortalecer la promoción de los servicios del programa de planificación familiar, vigilancia y promoción del crecimiento y desarrollo de niños, adolescentes y atención del adulto mayo

Are skilled birth attendants really skilled? A measurement method, some disturbing results and a potential way forward

OBJECTIVE: Delivery by a skilled birth attendant (SBA) serves as an indicator of progress towards reducing maternal mortality worldwide - the fifth Millennium Development Goal. Though WHO tracks the proportion of women delivered by SBAs, we know little about their competence to manage common life-threatening obstetric complications. We assessed SBA competence in five high maternal mortality settings as a basis for initiating quality improvement. METHODS: The WHO Integrated Management of Pregnancy and Childbirth (IMPAC) guidelines served as our competency standard. Evaluation included a written knowledge test, partograph (used to record all observations of a woman in labour) case studies and assessment of procedures demonstrated on anatomical models at five skills stations. We tested a purposive sample of 166 SBAs in Benin, Ecuador, Jamaica and Rwanda (Phase I). These initial results were used to refine the instruments, which were then used to evaluate 1358 SBAs throughout Nicaragua (Phase II). FINDINGS: On average, Phase I participants were correct for 56% of the knowledge questions and 48% of the skills steps. Phase II participants were correct for 62% of the knowledge questions. Their average skills scores by area were: active management of the third stage of labour - 46%; manual removal of placenta - 52%; bimanual uterine compression - 46%; immediate newborn care - 71%; and neonatal resuscitation - 55%. CONCLUSION: There is a wide gap between current evidence-based standards and provider competence to manage selected obstetric and neonatal complications. We discuss the significance of that gap, suggest approaches to close it and describe briefly current efforts to do so in Ecuador, Nicaragua and Niger