Measuring the Awareness and Usage Level of the Libraries by Law Students of Law Colleges of Lahore, Pakistan

In any society and institution the libraries play an important role in nation building and to create knowledgeable society. Law students during their whole life try to read and locate the relevant references related to their cases. Therefore, they are considered the information literate and able to locate the relevant information. During the studies, libraries and their professional usage make the law students able to locate their needed information from anywhere using their skills and abilities acquired during the studies. This study is conducted by following the quantitative research method and the population of the study was law students. Results reflect that majority of law students are aware of the available resources within their institutional libraries and they possess the skills to locate their needed information. Moreover, their purpose to the visit the libraries is the study purposes and they have basic level information needs. They also use digital resources and able to search the resources with good skills. This study will inform about the information behaviors of the law students

Users’ Perceptions and Expectations of Quality Services in Libraries of Punjab Group of Colleges, Lahore

This research is an attempt to investigate the gap between perceptions and expectations of library users regarding the quality services of college libraries. To measure the quality of Punjab Group of Colleges libraries from students’ perceptions and expectations, the survey method was used. The population consisted on the students of 14 Punjab Group of Colleges of Lahore. There were about 100,000 students that were enrolled in Punjab Group of Colleges. The students of intermediate, bachelors and masters were participants of the study. The convenient sampling technique was used for the selection of participants. A sample size of 383 was drawn from the total population. SERVQUAL instrument was utilized for measurement of service quality through customers’ perceptions and expectations. The instrument of the survey was distributed among respondents with the permission of Punjab Group of Colleges, Lahore for data collection. There were 383 questionnaires that were distributed among students. 304 duly filled questionnaires were received back from the participants. The response rate was 79.37%. Gathered data were analyzed by the researchers using SPSS. Results of the study show that respondents have very high expectations regarding quality library services. The overall mean perception score remained low as compared to expectations. The difference between expectations and perceptions showed on average the low service quality of college libraries. The overall results showed that the gap between users\u27 expectations and perceptions is from 0 to -1. The gap indicates that respondents have a positive view of the library staff\u27s courteous and caring attitude. They are also satisfied with the staff\u27s ability to provide services at the promised time and performing services immediately. The findings of the study suggest that a congenial atmosphere should be provided in libraries to enhance the good image of the libraries among the users