Dynamic Stereotyping Across Occupations. How Management Academics and Practitioners Negotiate the Knower-Doer Stereotype in Interaction

Despite the growing debate on the difficult relationship between management theory and practice, we still know little about what happens when academics and practitioners meet in liminal contexts, and how they deal with perceived differences. We study a corporate executive program where management academics and R&D managers draw on the 'knower-doer' stereotype to exchange knowledge about technology innovation management. We introduce the concept of dynamic stereotyping -i.e. using readily available occupational images to engage immediately in temporary and fluid exchanges with members of other occupations. Dynamic stereotyping (anticipation, reaction and reversal) can help reduce the relational insecurity experienced by academics and practitioners when they meet and promote the transition from abstracted to more embodied and realistic views of each other. We contribute to the theory-practice debate and to the literatures on stereotypes and occupations by providing a process-based view on stereotyping and the conditions favoring dynamic versus rigid stereotyping

Algorithms and their Affordances: How Crowdworkers Manage Algorithmic Scores in Online Labour Markets

On online labour platforms, algorithmic scores are used as indicators of freelancers\u27 work quality and future performance. Recent studies underscore that, to achieve good scores and secure their presence on platforms, freelancers respond to algorithmic control in different ways. However, we argue, to fully understand how freelancers deal with algorithmic scores, we first need to investigate how they interpret scores and, more specifically, what scores can do for them, i.e., perceived algorithmic affordances and constraints. Our interviews and other qualitative data collected with knowledge intensive gig workers on a major platform allow us to explain how the perceived affordances of algorithms (i.e., barrier, individual visibility, self-extension, rule of the game) act as mechanisms that explain different behavioural and emotional responses over time. Our work contributes to the current debate on the positive and negative consequences of algorithmic work by portraying the fundamental role paid by the individual interpretation of algorithmic scores and by integrating the affordance perspective into our understanding of algorithmic work

The relationship between polychronicity and social networks: A mixed-methods study of research and development professionals

How do knowledge workers interact with their colleagues when organizations increasingly ask them to work on multiple activities, projects and working spheres simultaneously? Given the importance of social networks for individual and organizational success, in this study we explore the relationship between individual preferences for engaging in multiple tasks simultaneously (individual polychronicity), the perception of the organization’s demands in terms of engaging in multiple tasks simultaneously (organizational polychronicity), and centrality in instrumental networks. Adopting a mixed-methods approach, we collected data from knowledge professionals in a research and development (R&D) unit. Our results show that both individual and organizational polychronicity were related to network centrality. However, the effect of individual polychronicity on instrumental network centrality was stronger, especially for advice-related interactions, suggesting that individual preferences matter more when it comes to knowledge-related interactions. Not only do we link polychronicity to a previously unexplored context, that is, social networks, but we also propose the use of a cultural toolkit perspective to explain how individuals differentially make sense of organizational temporal demands. Finally, we advance research on the antecedents of network centrality and contribute to the ongoing debate on the delicate balance between structure and individual characteristics

ORGANIZATIONAL CONTEXT AND MULTITASKING BEHAVIORS: A MIXED-METHOD STUDY

This paper investigates how individual perceptions and attitudes about an organization influence multitasking behaviors in the workplace. While we know that individuals’ behaviors are influenced by the characteristics of their organizations (e.g., ICTs, physical layout), we still do not know much about how the way individuals interpret their organization influences their multitasking behaviors. We first hypothesize that individual perceptions of organizational preferences for multitasking (i.e. organizational polychronicity) have impacts on actually enacted multitasking behaviors. We also hypothesize that the attachment to the organization (i.e. organizational identification) moderates the above relationship. We conducted a mixed method study in two knowledge intensive organizations and collected data through a survey, diaries, and semi-structured interviews. Our findings support the first hypothesis but not the moderating role of organizational identification. However, this latter seems to be directly related on how much a person is willing to work on different activities, but not on how much she interrupts others or accepts being interrupted. Further, our study suggests that not only the organizational context should be investigated in the study of multitasking behaviors, but also the larger work context, including the individuals’ professional communities

The interplay between organizational polychronicity, multitasking behaviors and organizational identification: A mixed-methods study in knowledge intensive organizations

This paper investigates how individual perceptions and attitudes about an organization influence multitasking behaviors in the workplace. While we know that individuals are significantly influenced in their behaviors by the characteristics of their organizations (e.g. ICTs, organizational structure, physical layout), we still do not know much about how the way individuals interpret their organization influences their multitasking behaviors. Thus, we specifically hypothesize that the individual perception of the organizational preferences for multitasking (i.e. organizational polychronicity) engenders the actual multitasking behaviors that an individual enacts in the workplace. We also hypothesize that the attachment to the organization (i.e. organizational identification) moderates the above relationship. We conducted a mixed method study in two knowledge intensive organizations (an R&D unit and a university department) and collected data through a survey, diaries, and semi-structured interviews. Our findings support the first hypothesis but not the moderating role of organizational identification. However, this latter is directly related to how much a person is willing to work on multiple activities on a single day. Further, our study suggests that not only the organizational context should be investigated in the study of multitasking behaviors, but also the larger work context, including the individuals’ professional communities. We conclude with a discussion of theoretical and practical implications as well as methodological reflections on mixing methods in the study of multitasking in organizations

Making Matters Worse by Trying to Make Them Better? Exploring Vicious Circles of Decision in Hybrid Partnerships

Our research is concerned with how and why vicious circles of decision occur in hybrid partnerships. The literature reports three types of decision dysfunctions that can alter the trajectory of multi-stakeholder collaborations: escalation of commitment, procrastination and indecision. While previous studies focused on one dysfunction at a time, we inquire about cases in which dysfunctions coexist and interact in the same partnership. Employing multiple sources of qualitative data, we conducted a longitudinal field study in a cross-sector partnership that co-created and managed a science park. We offer an in-depth account of ‘vicious circles of decision’ in which partners’ attempts to solve a dysfunction paradoxically led to the accumulation of additional dysfunctions. We explain that the process is more likely to happen when solutions are (1) conditioned by the very risk–opportunity tensions they try to solve and (2) inscribed in material artefacts for greater visibility. As well as augmenting the literature on hybrid partnerships, we contribute to the debate in organization studies about the evolution of collaborations within frames of concurrent risk–opportunity tensions and theorize about the role of materiality in such processes

Collaboration and Identity Formation in Strategic Interorganizational Partnerships: An Exploration of Swift Identity Processes

We investigate how collective identity formation processes interplay with collaboration practices in an inter-organizational partnership promoting regional innovation. We found that initial collaboration challenges are dealt with by setting up an early “swift identity” which is associated with material artifacts to increase its strength and stability (“swift identity reification”). However, as the partnership evolves, the reified identity becomes misaligned with partners’ underdeveloped collaboration practices. To ensure realignment, new attempts at reification are performed, as partners buy time for learning how to collaborate. Our findings contribute to extant identity research by proposing alternative (i.e. “swift” and “reified”) mechanisms of identity formation in contexts characterized by both heterogeneity challenges and integration imperatives. They also integrate the debate about the role of identity formation in the evolution of interorganizational partnerships. For both literatures, we highlight the important role of materiality

Platforms as entrepreneurial incubators? How online labor markets shape work identity

Purpose The purpose of this paper is to explore how the process of work identity construction unfolds for gig workers experiencing unstable working relationships in online labor markets. In particular, it investigates how digital platforms, intended both as providers of technological features and online environments, affect this process. Design/methodology/approach The authors conducted an exploratory field study and collected data from 46 interviews with freelancers working on one of the most popular online labor markets and from online documents such as public profiles, job applications and archival data. Findings The findings reveal that the online environment constrains the action of workers who are pushed to take advantage of the platform’s technological features to succeed. This interplay leads workers to add new characteristics to their work-self and to and to develop an entrepreneurial an entrepreneurial orientation. Practical implications The study offers insights to platform providers interested in improving workers’ experiences in online labor markets, highlighting mechanisms for uncertainty reduction and diversifying a platform’s services according to gig workers’ identities and orientations. Originality/value The study expands the authors’ knowledge on work identity construction processes of gig workers, detailing the relationship between work identity and IT, and documents previously unexplored antecedents of entrepreneurial orientation in non-standard working contexts

Exploring the relationship between multiple team membership and team performance: the role of social networks and collaborative technology

Firms devoted to research and development and innovative activities intensively use teams to carry out knowledge intensive work and increasingly ask their employees to be engaged in multiple teams (e.g. R&D project teams) simultaneously. The literature has extensively investigated the antecedents of single teams performance, but has largely overlooked the effects of multiple team membership (MTM), i.e., the participation of a focal team\u2019s members in multiple teams simultaneously, on the focal team outcomes. In this paper we examine the relationships between team performance, MTM, the use of collaborative technologies (instant messaging), and work-place social networks (external advice receiving). The data collected in the R&D unit of an Italian company support the existence of an inverted U-shaped relationship between MTM and team performance such that teams whose members are engaged simultaneously in few or many teams experience lower performance. We found that receiving advice from external sources moderated this relationship. When MTM is low or high, external advice receiving has a positive effect, while at intermediate levels of MTM it has a negative effect. Finally, the average use of instant messaging in the team also moderated the relationship such that at low levels of MTM, R&D teams whose members use instant messaging intensively attain higher performance while at high levels of MTM an intense use of instant messaging is associated with lower team performance. We conclude with a discussion of theoretical and practical implications for innovative firms engaged in multitasking work scenarios

How Many Teams Should We Manage at Once? The Effect of Multiple Team Membership, Collaborative Technologies, and Polychronicity on Team Performance

We explore the relationship between multiple team membership (the extent to which team members are engaged in more than one team and switch between different teams in a work day) and team performance. We argue that the number of MTMs has an inverted U-shaped relationship with team performance while the team average daily MTM is negatively related to performance. We propose that the use of collaborative technologies moderates the above relationships: when MTM is low technology use helps teams attain higher performance, when MTM is high collaborative technology use reduces performance. Conversely, variance in perceptions of technologies’ usefulness negatively moderates the above relationships. Finally, we expect teams whose members are more polychronic to perform better when MTM is high, but teams whose members are very diverse in terms of polychronicity to experience reduced performance. We are exploring these issues through a mixed-methods field study conducted in an IT consulting firm