The Influence of Hospitality Leaders’ Relational Transparency on Followers’ Trust and Deviance Behaviors: Mediating Role of Behavioral Integrity

This paper investigates the effect of leader\u27s relational transparency on follower organizational deviance through followers’ perception of leader\u27s behavioral integrity and their trust in leader. Multi-level modeling results from a multisource survey-based field-study with 24 hospitality student project teams (N = 149) show that behavioral integrity mediates the relationship between leader\u27s relational transparency and follower\u27s trust in leader. Furthermore, multi-level path analysis suggests that leader\u27s relational transparency, a team-level construct, exerts a cross-level effect on follower\u27s organizational deviance through the mediating roles of behavioral integrity and follower\u27s trust in leader. The study has yielded theoretical and practical implications that are useful for hospitality leaders. © 201

A Qualitative Analysis of the Impact of Popular Culture on Destination Image: A Case Study of Korean Wave from Japanese Fans

The purpose of the research was to investigate how a country’s popular culture impacts its destination image through a case study. For this purpose, the research indentified the characteristics of pop-star fans in this study. The study explored the phenomenon of the Korean wave through a case of a pop-star and his fans. Lastly, the study examined destination image perspectives and experiences of the pop-star fans who attended the pop-star’s summer camp. The research found that popular culture is a significant agent of Korea’s recent image. The study also revealed that the respondents’ high level of interest and empathy for the pop-star was a key reason for their visiting in the destination and changing their perception

One October tragedy in Las Vegas: An overview of tourists' perceptions

Purpose: This study seeks to examine Las Vegas visitors' perception about security in Las Vegas and the perceived risks associated with traveling to Las Vegas following the One October mass shooting. It also aims to explore potential Las Vegas visitors' attitudes towards the proactive security measures implemented by Las Vegas resorts after the One October tragedy. Methods: The study is descriptive in nature. The data was collected through a web-based survey that comprised a national sample of 414 adults from the United States. Results: The results indicate that despite the tragic One October mass shooting in Las Vegas and the associated media coverage, security is not a major concern for visitors to Las Vegas. The findings of this study also suggest that Las Vegas visitors approve of existing and emerging security procedures. Implications: Findings point out to an opportunity to capitalize on the perceived enhanced security measures in Las Vegas and to put emphasis on addressing financial risk concerns via marketing and public relations campaigns

Biometrics for Hospitality and Tourism: A New Wave of Information Technology

The technologies that empower biometrics have been around for a number of years, but until recently these technologies have been viewed as exotic. In the not too distant future biometrics will be used to regulate internal processes and to improve services in the hospitality and tourism industries. This paper provides an understanding of the current use of biometrics in general and its practical value for the future in hospitality and tourism. The study presents a review of current practices of biometrics with special reference to the hospitality and tourism businesses, addresses key issues imposed by this technology, and identifies business and marketing implications for these industries

Market Characteristics in Economy/Budget Lodging

With so many economy/budget lodging brands and rooms added to the market, it is difficult for consumers to identify differences in the services offered. In addition, industry practitioners need to understand what is expected of them by the consumers they serve. The authors review the economy budget lodging in general and empirically examine this issue

Social Media Research in Hospitality and Tourism: A Causal Chain Framework of Literature Review

Purpose – The present study aims to conduct a systematic literature review to und erstand how current social media studies have adopted theories, used research constructs, and developed conceptual frameworks. Design – The current study examined 149 articles on social media published in the top eight hospitality and tourism journals between 2007 and 2017. Methodology – First, descriptive statistics were presented to show the status quo of theories and constructs used in social media-related articles. Second, three causal chain frameworks are developed based on the antecedent-moderator–mediator-outcome model. Findings – First, psychological theory is the predominant theory that has been applied to explain the behavior of social media users. Second, platform-related antecedents have been identified as the most prevalent antecedents. Third, consumer outcomes have attracted the most research interest. Fourth, only about half of the selected social media publications used moderators or mediators in their research models. Finally, there is a lack of cross-category causal relationships among the three causal chain frameworks. Originality – It is expected that the causal chain frameworks developed in this study will provide a research roadmap for academia as well as insights for the hospitality and tourism industry

Tourism Destination Governance: A Systematic Literature Review and Future Research Agenda

Tourism is regarded as one of the most novel and contemporary fields of governance research and practices. The efforts to define, assess, and explore destination governance have mainly been made in political science and business disciplines. However, destination governance distinguishes itself by its complex nature and context-related feature. Research in this area is mostly fragmented, lacking synergies in its definition, scope, and dimensions. This research plans to adopt a systematic quantitative review to investigate the status quo of knowledge and contributes to the current literature by summarizing significant aspects, discussing incongruity issues, identifying research gaps, and highlighting future research directions

Making Life More Satisfying for Hospitality Managers

Because of the considerable amount of time that hospitality managers spend at work, the relationship between life satisfaction and job satisfaction is of particular interest. Dissonance may result when the role at work conflicts with the role at home of with the family. Food service managers indicate that the top inter-role conflicts area is that work time takes up time that they would like to spend with family and others; that they are too tired to do some of the things they would like to do after work; and that the job makes it difficult to be the kind of friend, spouse, or parent that they would like to be

Restaurant Customer Loyalty: A Qualitative Assessment of Niche Brands

Using the Loyalty Triangle framework developed by Lewis and Shoemaker (1999) and focus group methodology, the study examined how a niche brand restaurant best achieved long-term loyalty. Results indicate that customers are loyal to a niche brand because of the unique characteristics inherent to the brand. Customers have higher perceptions of such qualities as the presentation of service, consistency of product, and the benefits offered by the loyalty program than characteristics that are shared across all brands. Niche brand restaurants can be more effective in developing these qualities to promote customer loyalty

A Qualitative Analysis of the Impact of Popular Culture on Destination Image: A Case Study of Korean Wave from Japanese Fans

The purpose of the research was to investigate how a country’s popular culture impacts its destination image through a case study. For this purpose, the research indentified the characteristics of pop-star’s fans that are considered as special interest tourists in this study. The study explored the phenomenon of the Korean wave through a case of a pop-star and his fans. Lastly, the study examined destination image perspectives and experiences of the pop-star’s fans who attended the pop-star’s summer camp. The research found that popular culture is a significant agent of Korea’s recent image. The study also found that the respondents’ high level of interest and empathy for the pop-star was a key reason for their visiting in the destination and changing their perception. The findings suggest that further research needs to consider emotional elements and unconscious motives as a means in understanding the underlying dimensions of fandom toward pop-stars and the destination