5 research outputs found

    Effect of information management capability on organizational performance

    Full text link
    [EN] This study assesses the value for organizations of effectively managing information. It develops the information management concept from the resourcebased view and proposes and validates a scale to measure the capability of information management in an organization. Empirical research in the Spanish IT consulting and telecommunication sectors enables us to vouch for the positive causal relation between information management capability and three different measures of organizational performance: competitive position, productivity, and customer satisfaction.The authors thank the financial support from project DER2015-65519-C2-2-R MINECO/FEDER, UE.Devece Carañana, CA.; Palacios Marqués, D.; Martínez Simarro, D. (2017). Effect of information management capability on organizational performance. Service Business. 11(3):563-580. https://doi.org/10.1007/s11628-016-0320-7S563580113Bagozzi RP (1981) Evaluating structural equation models with unobservable variables and measurement error: a comment. J Mark Res 18(3):375–381Barney JB (1986) Strategic factor markets. Expectations, luck and business strategy. Manag Sci 32(10):1231–1241Bharadwaj AS (2000) A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS Quart 24(1):169–198Bharati P, Berg D (2005) Service quality from the other side: information systems management at Duquesne Light. Int J Inf Manag 25(4):367–380Chan YE (2000) IT value: the great divide between qualitative and quantitative and individual and organizational measures. J Manag Inf Syst 6(4):225–261Chatterjee D, Pacini C, Sambamurthy V (2002) The shareholder-wealth and trading-volume effects of information-technology infrastructure investments. J Manag Inf Syst 19(2):7–42Chen JL (2012) The synergistic effects of IT-enabled resources on organizational capabilities and firm performance. Inf Manag 49(3–4):142–150Chiasson MW, Davidson E (2005) Taking industry seriously in information systems research. MIS Quart 29(4):591–605Clemons EK, Row MC (1991) Sustaining IT advantage. The role of structural differences. MIS Quart 15(3):275–292Davenport TH (1999) Human-centered information management. In Harvard business review of the business value of IT. Harvard Business School Press, BostonDehning B, Richardson VJ, Stratopoulos T (2005) Information technology investments and firm value. Inf Manag 42(7):989–1008Devece C (2013) The value of business managers’ IT competence. Serv Ind J 33(7–8):720–733Devece C, Peris-Ortiz M, Rueda-Armengot C (2015) A scale for measuring information management in organisations. Gestion 2000 2:49–60Dewett T, Jones GR (2001) The role of information technology in the organization: a review, model, and assessment. J Manag 27(3):313–346Drnevich PL, Croson DC (2013) Information technology and business-level strategy: toward an integrated theoretical perspective. MIS Quart 37(2):483–509Galbraith JR (1973) Designing complex organizations. Addison Wesley, ReadingGrant RM (1991) The resource-based theory of competitive advantages. Implications for strategy formulation. Calif Manag Rev 33(3):114–135Gribbons BC, Hocevar D (1998) Levels of aggregation in higher level confirmatory factor analysis: application for academic self-concept. Struct Equ Model 5(4):377–390Guimaraes T (1988) Information resource management. Improving the focus. J Syst Manag 1(1):10–19Hair HF, Anderson RE, Tatham RL, Black WC (1999) Análisis multivariante. Prentice Hall, MadridHayduk LA, Littvay L (2012) Should researchers use single indicators, best indicators, or multiple indicators in structural equation models? BMC Med Res Methodol 12:159Jain V, Kanungo S (2005) Beyond perceptions and usage: impact of nature of information systems use on information system-enabled productivity. Int J Hum Comput Interact 19(1):113–136Jeffers PI, Muhanna WA, Nault BR (2008) Information technology and process performance: an empirical investigation of the interaction between IT and non-IT resources. Decis Sci 39(4):703–735Jessup LM, Valacich JS (2008) Information systems today, 3rd edn. Pearson Publishing, New YorkLewis BR, Byrd TA (2003) Development of a measure for the information technology infrastructure construct. Eur J Inf Syst 12(2):94–108Liang TP, You JJ, Liu CC (2010) A resource-based perspective on information technology and firm performance: a meta-analysis. Ind Manag Data Syst 110(8–9):1138–1158Lim ETK, Pan SL, Tan CW (2005) Managing user acceptance towards enterprise resource planning (ERP) systems—understanding the dissonance between user expectations and managerial policies. Eur J Inf Syst 14(2):135–149Lin WT, Shao BM (2006) The business value of information technology and inputs substitution: the productivity paradox revisited. Decis Support Syst 42(2):493–507Lockett A, Thompson S, Morgenstern U (2009) The development of the resource-based view of the firm: a critical appraisal. Int J Manag Rev 11(1):9–28Mackenzie SS, Podsakoff PM, Podsakoff NP (2011) Construct measurement and validation procedures in MIS and behavioural research: integrating new and existing techniques. MIS Quart 35(2):293–334Marchand DA, Kettinger WJ, Rollins JO (2002) Information orientation: the link to business performance. Oxford University Press, New YorkMata FJ, Fuerst WL, Barney JB (1995) Information technology and sustained competitive advantage: a resource-based analysis. MIS Quart 19(4):487–505McEvily S, Chakravarthy B (2002) The persistence of knowledge-based advantage: an empirical test for product performance and technological knowledge. Strateg Manag J 23:285–305Melville N, Kraemer K, Gurbaxani V (2004) Information technology and organizational performance: an integrative model of IT business value. MIS Quart 28(2):283–322Mithas S, Ramasubbu N, Sambamurthy V (2011) How information management capability influences firm performance. MIS Quart 35(1):237–256Nelson RR (1991) Why do firms differ, and how does it matter? Strateg Manag J 12(1):61–74OECD (1999) Science, technology and industry scoreboard. Benchmarking knowledge-based economies. OECD Publications Service, ParisPena-Vinces J, Cepeda-Carrion G, Chin WW (2012) Effect of ITC on the international competitiveness of firms. Manag Decis 50(6):1045–1061Perez-Lopez S, Alegre J (2012) Information technology competency, knowledge processes and firm performance. Ind Manag Data Syst 112(3–4):644–662Peteraf MA (1993) The cornerstone of competitive advantage. A resource-based view. Strateg Manag J 14(3):179–191Piccoli G, Yves B (2005) IT dependent strategic initiatives and sustained competitive advantage: a review and synthesis of the literature. MIS Quart 29(4):747–776Podsakoff PM, MacKenzie SB, Lee JY, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88(5):879–903Porter ME, Millar VE (1985) How information gives you competitive advantage. Harv Bus Rev 64(4):149–160Powell TC, Dent-micallef A (1997) Information technology as competitive advantage: the role of human, business and technology resources. Strateg Manag J 18(5):375–405Ravichandran T, Lertwongsatien C (2005) Effect of information systems resources and capabilities on firm performance: a resource-based perspective. J Manag Inf Syst 21(4):237–276Ray G, Barney JB, Muhanna WA (2004) Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view. Strateg Manag J 25(1):23–37Ray G, Muhanna WA, Barney JB (2005) Information technology and the performance of the customer service process: a resource-based analysis. MIS Quart 2(4):625–652Santhanam R, Hartono E (2003) Issues in linking information technology capability to firm performance. MIS Quart 27(1):125–153Satorra A, Bentler PM (2001) A scaled difference chi square test statistic for moment structure analysis. Psychometrika 66(4):507–514Schryen G (2013) Revisiting IS business value research: what we already know, what we still need to know, and how we can get there. Eur J Inf Syst 22(2):139–169Scott-Morton M (1991) The corporation of the 1990s: information technology and organizational transformation. Oxford Press, New YorkService RW, Maddux HS (1999) Building competitive advantage through information systems: the organizational information quotient. J Inf Sci 25(1):51–65Steventon A, Jackson TW, Hepworth M, Curtis S, Everitt C (2012) Exploring and modelling elements of information management that contribute towards making positive impacts: an outcome based approach for senior managers in a local government setting. Int J Inf Manag 32(2):158–163Thatcher ME, Oliver JR (2001) The impact of technology investments on a firm’s production efficiency, product quality, and productivity. J Manag Inf Syst 18(2):17–45Tippins MJ, Sohi RS (2003) IT competency and firm performance: is organizational learning a missing link? Strateg Manag J 24(8):745–761Valor J, Sieber S (2005) Competition in Spain’s telecommunications sector. E-business center PricewaterhouseCoopers and IESE. http://www.iese.edu/en/files/6_15804.pdfWade M, Hulland J (2004) The resource-based view and information systems research: review, extension, and suggestions for future research. MIS Quart 28(1):107–142Wheelen TL, Hunger JD (2012) Strategic management and business policy: achieving sustainability, 13th edn. Prentice Hall, Upper Saddle RiverWinter SG (2003) Understanding dynamic capabilities. Strateg Manag J 24(10):991–995Wong CWY, Lai KH, Cheng TCE (2009) Complementarities and alignment of information systems management and supply chain management. Int J Shipp Transp Logist 1(2):156–171Yeh C, Lee G, Pai J (2012) How information systems capability affects e-business information technology strategy implementation: an empirical study in Taiwan. Bus Process Manag J 18(2):197–218Zhang MJ, Lado AA (2001) Information systems and competitive advantage: a competency-based view. Technovation 21(3):147–156Zortea-Johnston E, Darroch J, Matear S (2012) Business orientations and innovation in small and medium sized enterprises. Int Entrep Manag J 8(2):145–16

    Organizational culture and partner interaction in the management of international joint ventures in India

    Full text link
    Different from previous research that focused on the formation phase of partnering processes in joint ventures, this study focuses on the post-formation phase and argues that partner interaction processes of communication, cooperation, and conflict resolution play a key role in the implementation and management of joint ventures. We examine how organizational culture differences (OCD) and integration acculturation strategy (IAS) affect international joint venture (IJV) performance through the mediation of partner interaction processes. We develop hypotheses and test them by survey data from 202 executives of IJVs in India. The results suggest that the interaction processes fully mediate the negative effect of OCD but partially mediate the positive effect of IAS on partners¿ satisfaction with the joint venture performance. We discuss the implication of these findings for research and practice on post-formation management of IJVsDamanpour, F.; Devece Carañana, CA.; Chen, CC.; Pothukuchi, V. (2012). Organizational culture and partner interaction in the management of international joint ventures in India. Asia Pacific Journal of Management. 29(2):453-478. doi:10.1007/s10490-010-9204-xS453478292Adler, N. J. 1997. International dimensions of organizational behavior. Cincinnati: South-Western.Ahlstrom, D. 2010. Publishing in the Asia Pacific Journal of Management. Asia Pacific Journal of Management, 27(1): 1–8.Anderson, E. 1990. Two firms, one frontier: On assessing joint venture performance. Sloan Management Review, 31(2): 19–30.Anderson, E., & Weitz, B. A. 1989. Determinants of continuity in conventional industrial channel dyads. Marketing Science, 8: 310–323.Ariño, A. 2003. Measures of strategic alliance performance: An analysis of construct validity. Journal of International Business Studies, 34: 66–79.Bagozzi, R. P. 1981. Evaluating structural equation models with unobservable variables and measurement error: A comment. Journal of Marketing Research, 18: 375–381.Bagozzi, R. P., Yi, Y., & Phillips, L. W. 1991. Assessing construct validity in organizational research. Administrative Science Quarterly, 36(3): 421–458.Bandura, A. 1977. Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.Barkema, H., Bell, J., & Pennings, J. 1996. Foreign entry, cultural barriers, and learning. Strategic Management Journal, 17: 151–166.Beamish, P. W., & Lupton, N. C. 2009. Managing joint ventures. Academy of Management Perspectives, 23(2): 75–94.Bell, J., den Ouden, B., & Ziggers, G. W. 2006. Dynamics of cooperation: At the brink of irrelevance. Journal of Management Studies, 43(7): 1607–1619.Bentler, P. M., & Chou, C. 1987. Practical issues in structural equation modeling. Sociological Methods and Research, 16: 78–117.Bentler, P. M., & Wu, E. J. C. 1995. EQS for Windows: User’s guide. Encino, CA: Multivariate Software, Inc.Berry, J. W., Kim, U., Power, S., Young, M., & Bujaki, M. 1989. Acculturation attitudes in plural societies. Applied Psychology: An International Review, 38(2): 185–206.Birkinshaw, J., Bresman, H., & Hakanson, L. 2000. Managing the post-acquisition integration process: How the human integration and task integration processes interact to foster value creation. Journal of Management Studies, 37: 395–425.Black, J. S., & Mendenhall, M. 1991. The U-curve adjustment hypothesis revisited: A review and theoretical framework. Journal of International Business Studies, 23(2): 225–247.Brouthers, K. D., & Bamossy, G. J. 2006. Post-formation processes in Eastern and Western European joint ventures. Journal of Management Studies, 43(2): 204–229.Buono, A. F., & Bowditch, J. L. 1989. The human side of mergers and acquisitions. San Francisco: Jossey-Bass.Butler, J. K. 1983. Reciprocity of trust between professionals and their secretaries. Psychological Reports, 53: 411–416.Chen, R., & Boggs, D. J. 1998. Long term cooperation prospects in international joint ventures: Perspectives of Chinese firms. Journal of Applied Management Studies, 7(1): 111–126.Christiansen, J. A. 2000. Competitive innovation management. London: Macmillian Press.Danis, W. M., & Parkhe, A. 2002. Hungarian-Western partnerships: A grounded theoretical model of integration processes and outcomes. Journal of International Business Studies, 33: 423–455.Das, T. K., & Teng, B. S. 1998. Between trust and control: Developing confidence in partner cooperation in alliances. Academy of Management Review, 23: 491–512.Earley, P. C., & Mosakowsky, E. 2000. Creative hybrid team cultures: An empirical test of transnational team functioning. Academy of Management Journal, 43: 26–49.Elsass, P. M., & Veiga, J. F. 1994. Acculturation in acquired organizations: A force-field perspective. Human Relations, 47(4): 431–453.Fang, T. 2010. Asian management research needs more self-confidence: Reflection on Hofstede (2007) and beyond. Asia Pacific Journal of Management, 27(1): 155–170.Fey, C. F., & Beamish, P. W. 2001. Organizational climate similarity and performance: International joint venture in Russia. Organization Studies, 22: 853–882.Geringer, J. M., & Hebert, L. 1991. Measuring performance of international joint ventures. Journal of International Business Studies, 22(2): 249–263.Gong, Y., Shenkar, O., Luo, Y., & Nyaw, M. K. 2005. Human resources and international joint venture performance: A system perspective. Journal of International Business Studies, 36: 505–518.Gribbons, B. C., & Hocevar, D. 1998. Levels of aggregation in higher level confirmatory factor analysis: Application for academic self-concept. Structural Equation Modeling, 5(4): 377–390.Griffith, D. A., Hu, M. Y., & Ryans, J. K. 2000. Process standardization across intra- and inter-cultural relationships. Journal of International Business Studies, 31(2): 303–324.Gudykunst, W. B. 1994. Bridging differences: Effective intergroup communication. Thousand Oaks, CA: Sage Publications.Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. 1992. Multivariate data analysis. New York: Macmillan Publishing Company.Hall, E. T., & Hall, M. R. 1990. Understanding cultural differences. Yarmouth, ME: Intercultural Press.Haspeslagh, P. C., & Jemison, D. B. 1991. Managing acquisitions. New York: Free Press.Hofstede, G., Neuijen, B., Ohayv, D. D., & Sanders, G. 1990. Measuring organizational cultures: A quantitative study across twenty cases. Administrative Science Quarterly, 35: 286–316.Hulland, J. 1999. Use of partial least squares (PLS) in strategic management research: A review of four recent studies. Strategic Management Journal, 20: 195–204.Jehn, K. A. 1995. A multimethod examination of the benefits and detriments of intergroup conflict. Administrative Science Quarterly, 40: 256–282.Joreskog, K. G., & Sorbom, D. 1993. LISREL 8 user’s reference guide. Chicago: Scientific Software International.Julian, C., & O’Cass, A. 2004. The impact of firm and environmental characteristics on international joint venture (IJV) marketing performance in Thailand. Thunderbird International Business Review, 46(4): 359–380.Kale, P., & Anand, J. 2006. The decline of emerging economy joint ventures: The case of India. California Management Review, 48(3): 62–76.Katz, D., & Kahn, R. L. 1978. The social psychology of organizations. New York: Wiley.Kimberly, J. R. 1976. Organizational size and the structuralist perspective: A review, critique, and proposal. Administrative Science Quarterly, 21: 571–597.Kline, P. B. 1998. Principles and practices of structural equation modelling. New York: Guilford.Kogut, B., & Singh, H. 1988. The effect of national culture on the choice of entry mode. Journal of International Business Studies, 19: 411–432.Kostova, T. 1999. Transnational transfer of strategic organizational practices: A contextual perspective. Academy of Management Review, 24: 308–324.Lane, H. W., & Beamish, P. W. 1990. Cross-cultural cooperative behavior in joint ventures in LDCs. Management International Review, 30(Special Issue): 87–102.Larsson, R., & Lubatkin, M. 2001. Achieving acculturation in mergers and acquisitions: An international case survey. Human Relations, 54(12): 1573–1607.Lin, X., & Germain, R. 1998. Sustaining satisfactory joint venture relationships: The role of conflict resolution strategy. Journal of International Business Studies, 29(1): 179–196.Lu, L. 2006. The relationship between cultural distance and performance in international joint ventures: A critique and ideas for further research. International Journal of Management, 23(3): 436–445.Luo, Y., & Park, S. H. 2004. Multiparty cooperation and performance in international equity joint venture. Journal of International Business Studies, 35: 142–160.Malekzadeh, A. R., & Nahavandi, A. 1990. Making mergers work by managing cultures. Journal of Business Strategy, 11 (May/June): 55–57.Merchant, H., & Schendel, D. 2000. How do international joint ventures create shareholder value?. Strategic Management Journal, 21: 723–737.Meschi, P. X. 1997. Longevity and cultural differences of international joint ventures: Toward time-based cultural management. Human Relations, 50: 211–228.Ministry of Commerce and Industry. 2003. Manual on foreign direct investment in India. New Delhi: Government of India.Mohr, J., & Spekman, R. 1994. Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal, 15(2): 135–152.Nahavandi, A., & Malekzadeh, A. R. 1988. Acculturation in mergers and acquisitions. Academy of Management Review, 13: 79–90.Olie, R. 1994. Shades of culture and institutions in international mergers. Organization Studies, 15(3): 381–405.Osland, G. E. 1994. Successful operating strategies in the performance of US-China joint ventures. Journal of International Marketing, 2(4): 53–78.Pablo, A. L. 1994. Determinants of acquisition integration level: A decision-making perspective. Academy of Management Journal, 37: 803–836.Park, B. I. 2010. What matters to managerial knowledge acquisition in international joint ventures? High knowledge acquirers versus low knowledge acquirers. Asia Pacific Journal of Management, 27(1): 55–79.Park, S. H., & Ungson, G. R. 1997. Re-examining national culture, organizational complementarity, and economic motivation on joint venture dissolution. Academy of Management Journal, 40(2): 279–307.Piccolo, R. F., & Colquitt, J. A. 2006. Transformational leadership and job behaviors: The mediating role of core job characteristics. Academy of Management Journal, 49: 327–340.Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. 2003. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88: 879–903.Pothukuchi, V., Damanpour, F., Choi, J., Chen, C. C., & Park, S. H. 2002. National and organizational culture differences and international joint venture performance. Journal of International Business Studies, 33: 243–265.Rindova, V. P., Williamson, I. O., Petkova, A. P., & Server, J. M. 2005. Being good or being known: An empirical examination of the dimensions, antecedents and consequences of organizational reputation. Academy of Management Journal, 48(6): 1033–1049.Ring, P. S., & Van de Ven, A. 1994. Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19: 90–118.Salk, J. E., & Brannen, M. Y. 2000. National culture, networks, and individual influence in a multinational management team. Academy of Management Journal, 43: 191–202.Satorra, A., & Bentler, P. M. 2001. A scaled difference chi-square test statistic for moment structure analysis. Psychometrika, 66: 507–514.Schuler, R. S. 2001. Human resource and activities in international joint ventures. International Journal of Human Resource Management, 12(1): 1–52.Scott, W. R. 1992. Organizations: Rational, natural, and open systems. Englewood Cliff, NJ: Prentice-Hall.Selmer, J., & De Leon, C. T. 1996. Parent cultural control through organizational acculturation: HCN employees learning new work values in foreign business subsidiaries. Journal of Organizational Behavior, 17: 557–572.Selmer, J., & De Leon, C. T. 2002. Parent cultural control of foreign subsidiaries through organizational acculturation: A longitudinal study. International Journal of Human Resource Management, 13(8): 1147–1165.Simons, T. L., & Peterson, R. S. 2000. Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85: 102–111.Sirmon, D. J., & Lane, P. J. 2004. A model of cultural differences and international alliance performance. Journal of International Business Studies, 35: 306–319.Spekman, R. E., Forbes, T. M., Isabella, L. A., & MacAvory, T. C. 1998. Alliance management: A view from the past and a look to the future. Journal of Management Studies, 35: 747–772.Swierczek, F. W., & Dhakal, G. P. 2004. Learning and its impact on the performance of manufacturing joint ventures in developing countries. Technovation, 24(1): 53–62.Tadmor, C. T., Tetlock, P. E., & Peng, K. 2006. Biculturalism and integrative complexity: Testing the acculturation complexity model. Proceedings of the Sixty-Fifth Annual Meeting of the Academy of Management, Honolulu, Hawaii, US, August.Tiessen, J. H., & Linton, J. D. 2000. The JV dilemma: Cooperating and competing in joint ventures. Canadian Journal of Administrative Sciences, 17(3): 203–216.Tihanyi, L., Griffith, D. A., & Russell, G. J. 2005. The effect of culture distance on entry mode choice, international diversification, and MNE performance: A meta-analysis. Journal of International Business Studies, 36: 270–283.Tsang, E. W. K. 2002. Acquiring knowledge by foreign partners from international joint ventures in a transition economy: Learning-by-doing and learning myopia. Strategic Management Journal, 23(9): 835–854.UNCTAD (United Nations Conference on Trade and Development). 2009. World investment prospects survey 2009–2011. Switzerland: United Nations.Van de Ven, A. H., Dennis, C. E., & Koenig, R. 1975. Frameworks for interorganizational analysis. In A. R. Negandhi (Ed.). Interorganizational theory: 19–38. Kent, OH: Kent State University Press.Very, P., Lubatkin, M., Calori, R., & Veiga, J. 1997. Relative standing and the performance of recently acquired European firms. Strategic Management Journal, 18(8): 593–614.Ward, C., & Kennedy, A. 2001. Coping with cross-cultural transition. Journal of Cross-Cultural Psychology, 32: 636–642.Weber, Y., & Schweiger, D. M. 1992. Top management culture conflict in mergers and acquisitions: A lesson from anthropology. International Journal of Conflict Management, 3: 285–302.Weber, Y., Shenkar, O., & Raveh, A. 1996. National and corporate culture fit in mergers/acquisitions: An exploratory study. Management Science, 42: 1215–1227.Werts, C., Linn, R., & Joreskog, K. 1974. Intraclass reliability estimates: Testing structural assumptions. Educational and Psychological Measurement, 34: 25–33.White, S., & Lui, S. S. Y. 2005. Distinguishing costs of cooperation and control in alliances. Strategic Management Journal, 26: 913–932
    corecore