Mitigating Operational Risks in Last Mile Delivery of Perishable Goods (Interview Study of African and Asian Retailers)

The aim of the study was to explore the fundamental operational risks, mitigation strategies and the key performance indicators (KPIs) in last-mile delivery (LMD) of perishable goods for African and Asian retailers. Particularly, the research was guided by the following research questions.  RQ1: What operational risks are related to LMD of perishable goods for African and Asian retailers? RQ2: How do African and Asian retailers mitigate these operational risks?  RQ3: What KPIs can be used to ensure the efficiency of LMD of perishable goods