Digital Design Considerations for Volunteer Recruitment: Making the Implicit Promises of Volunteering More Explicit

Non-profit organisations may find it difficult to demonstrate to potential volunteers what is required in their voluntary role-resulting in a mismatch between expectations and reality for volunteers. This mismatch could be perceived as a psychological contract breach. We interviewed 18 volunteers and 7 coordinators about their experiences and expectations in order to understand how the experience of volunteers can better be captured and communicated. Further, we wished to consider how future digital platforms might capture important elements of the volunteer experience to better support recruitment, retention and recognition. We present our findings and discuss digital platform implications around the four implicit 'promises' of volunteering: the social promise, the opportunity promise, the value promise and the organisational citizenship promise. We add to literature exploring the voluntary sector by assessing the feasibility of digital interventions to support various aspects of volunteer and coordinator roles

Identity matters: Reflections on the construction of identity scholarship in organization studies

Key tensions underlying much of the identity literature; we foreground identity matters as encountered by individuals, understood as social; durability of identity; identity in its various conceptualizations offers creative ways to understand a range of organizational settings and phenomena while bridging the levels from micro to macro

Learning from leading women's experience:towards a sociological understanding

Conceptions of leadership draw largely on the leadership experiences of a limited population, and of those in a restricted range of organizational settings. This article begins to address some of these biases by examining the experiences of six leading women in differing sectors. In researching the `how' of leadership there emerges a web of four inter-related factors that connects these leaders to their community and that plays a foundational role in their lives: upbringing, environment, focus and networks and alliances. The ways in which leadership is experienced and constructed by women, the article therefore argues, can be made more sense of through a sociological lens, and raises questions about how tendencies in research sites lead to gendered and individualistic understandings of leadership. In illuminating the need to make the distinction between representations of leadership and our experience of leadership, the article concludes that leadership is not just about leading people, but is often pioneering and can include the leadership of ideas, communities, and the representation of issue