16 research outputs found
The 'coping' capacity management strategy in services and the influence on quality performance
No full textSIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--9/93) / BLDSC - British Library Document Supply CentreGBUnited Kingdo
Barriers to service quality The capacity, quality, productivity balance
No full textSIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--64/91) / BLDSC - British Library Document Supply CentreGBUnited Kingdo
Capacity management in services and the influence on quality and productivity performance
No full textSIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--56/91) / BLDSC - British Library Document Supply CentreGBUnited Kingdo
Supply networks and the changing role of operations managers
No full textSIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--58/91) / BLDSC - British Library Document Supply CentreGBUnited Kingdo
Autoxidation of fatty acid monolayers adsorbed on silica gel: I. Nature of adsorption sites
No full text
