The 'coping' capacity management strategy in services and the influence on quality performance

Authors
Publication date
1 January 1993
Publisher

Abstract

SIGLEAvailable from British Library Document Supply Centre- DSC:9348.921(CSM-SWP--9/93) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

    Similar works

    Full text

    thumbnail-image

    Available Versions

    OpenGrey Repository

    redirect
    Last time updated on 14/06/2016