Approaches for the Advancement of Business Processes in a Company that Deals with Graphic Production

The aim of the research in this paper is the determination of the existing business processes in a company that deals with graphic activity with the possibility of their improvement by applying the TQM (Total Quality Management) methodology, which is closely linked to the financial performance of the company and the satisfaction of all interested sides. In the survey we did there are several main reasons that cause problems in the printing facility and the request of the top management for improving the processes and involvement of competent persons in them is of great importance for the printing company to become world-class. During the research, which was an integral part of the TQM methodology several management methods were applied: check list, Pareto diagram, Ishikawa access and benchmarking strategy. Analysis of the current state allowed making of suggestions for improvement through the application of TQM methodology. The methodology of the TQM philosophy is continuous improvement of all processes in the organization through small changes in short periods of time including all organizational members regardless of their hierarchical level without making large capital investments