Developing business advantages from the technological possibilities of enterprise information systems

Organizations are increasingly implementing Enterprise Information Systems (EIS), and Enterprise Resource Planning (ERP) systems in particular. Despite the notable studies on the advantages of an EIS, many organizations are not satisfied with the benefits or advantages gained. At the same time, it is assumed that such systems with increasing innovations and technological enhancements would generate abundant business advantages, if organizations exploited these opportunities. The investigation in this work drew on the sociomateriality perspective, using imbrication notion, and focused on a telecomm case study to examine how organizations can exploit the technological possibilities of an EIS to create business benefits. The study findings suggest that business benefits can be achieved when the EIS as a technical system is interwoven with the organizational work in which both dynamically change in practice (not from the technical features of the system), when the system provides interesting and beneficial technological possibilities that attract organizations, and when the firm has the organizational capabilities to translate these possibilities into real business benefits

Realizing Sustainable Value from ERP Systems Implementation

This paper investigates enterprise resource planning (ERP) implementations to improve the ability to realize outstanding value from such systems. In particular, it aims to provide a deep understanding of realizing sustainable value from ERP systems and to examine the relevance of benefits management (BM) in this context. To do so, this research applied a qualitative case study approach to investigate the implementation of Tier-1 ERP systems in two firms. Key findings initially suggest five considerations to better understand the realization of benefits from ERP implementation. Consequently, this research outlines the key activities undertaken by the investigated organizations and aligns them with activities suggested by benefits management literature. In conclusion, this research conjectures that while benefits management is a good practice and a systematic approach to realizing benefits from information systems, it may be ineffective in addressing the benefits that emerge in practice, i.e., when integrating the ERP system with modern digital technologies. Therefore, this research advocates either revisiting the current BM techniques or improving the implementation of digital technologies, including ERP systems with BM concepts and principles by incorporating such BM concepts within the implementation process. This study responds to research calls for maximizing the returned value from the implemented ERP systems by providing insightful recommendations