Satisfacción, expectativas y fidelidad del turista en Sevilla, España

La inmensa mayoría de los estudios de investigación sobre la satisfacción del turista han analizado este aspecto en destinos turísticos donde existe una tipología de turismo concreta (sol y playa o cultural). Sin embargo, existe una investigación limitada en la identificación de los factores que influyen en la satisfacción, expectativas y fidelidad del turista en destinos turísticos competitivos a nivel internacional en distintos segmentos turísticos. Este artículo desarrolla los resultados de un estudio realizado en Sevilla (España) para determinar las variables que influyen en la satisfacción, expectativas y fidelidad del turista que visita esta ciudad

Food Markets: A Motivation-Based Segmentation of Tourists

Food markets are becoming popular as new spaces for recreation, and this research aims to discover the motivations driving the tourists that visit these markets. Factorial analysis, cluster analysis and Student’s t-test were applied on 456 surveys from two food markets in Córdoba (Spain). Three motivational factors were obtained: Gastronomic experience and novelty; hedonism and leisure; and the relationship of the experience with work. Segmenting and analyzing the profile of the tourist may help economic agents develop new strategies for the tourism management of a destination and more accurate marketing and branding strategies that target specific customers with a niche message. The study could help develop products that align with tourists’ motives to increase satisfaction and loyalty

Sustainable Tourism as a Source of Healthy Tourism

Even though the World Tourism Organization described Sustainable Tourism as a tourism form that could contribute to the future survival of the industry, the current reality is quite different, since it has not been firmly established in society at expected levels. The present study analyzes which variables drive the consumption of this tourism type, taking tourist awareness as the key element. To this awareness, we must add the current crisis experienced by the tourism industry caused by COVID-19, since it can benefit Sustainable Tourism development, promoting less crowded destinations that favor social distancing. For this, the existing literature on Sustainable Tourism has been examined in order to create a model that highlights the relations among these variables. To determine the meaning of these relations, a sample of 308 tourists was analyzed through structural equation models using Partial Least Squares. The results show that there is a clear attitude on the part of the tourist to develop Sustainable Tourism, driven by the positive effects and motivation it entails, as well as the satisfaction the tourist perceives when consuming a responsible tourism type