Factors influencing ICTs acceptance and usage for e-government services in public organizations in Jordan

E-government in public organisations in Jordan has been in existence for more than two decades. However, there is still lack of studies in discovering the aspects of attitude and behavior of public organisation employees towards e government services. Therefore, this study aims to investigate the determinants of the ICT usage from the perspective of attitude and behavior of the employees in the e-government services. This study employed the Model of Readiness for Organizational Change proposed by Holt as the underpinning theory and further enhanced it to the technology acceptance model III proposed by Venkatesh, and Bala as the additional predictors of ICT acceptance via the intervening effect of attitude towards intention to use for e-government. The study setting was based on three main public organizations from Jordan, namely; Municipality of Zarqa, Municipality of Irbid, Municipality of Mafraq and systematic random sampling of data collection was done through self-administered questionnaire and analysis was done by using the PLS structural equation modelling as the statistical tool. The findings show that principal supports, motivation valence, appreciation, perceived ease of use, perceived usefulness and current usage have a positive significant effect on current usage of e-government services. The findings further reveal that attitude to change positively intervene through current usage and intention to use of ICT acceptance and usage for e-government services. These results are immeasurably valuable to practitioners for managing and executing their strategies in public organisations. Furthermore, it contributes and enriches knowledge pertaining to the predictors of e-government usage

Evaluation of Risk Management Strategies in Government Institutions: Case Study on Abu Dhabi Municipalities

Government institution’s failure around the world has motivated researchers to investigate the link between risk management strategies and performance of government institutions. The prime objective of this study is to examine the impact of risk management framework implementation (RMFI) and risk management success factors (RMSF) on the performance of government institution in Abu Dhabi.  Survey data on 163 employees from three Abu Dhabi Municipalities (Abu Dhabi City, Al Ain City Municipality, Al Dhafra Region Municipality) were collected. PLS-Sem 3.0 software were applied to test hypotheses. The findings of this research release that RMFI, and RMSF has significant effects on the performance of Abu Dhabi municipalities. The study recommends that government firms and regulatory agencies should promote sound risk culture with a view to increase risk awareness, establish a robust information management system for comprehensive risk analysis and reporting, devise internal risk knowledge sharing strategies to boost staff capabilities and entrench effective leadership role to handle complex firms’ operational activities. Keywords: Risk management framework implementation, risk management success factors, government institute firm performance DOI: 10.7176/JCSD/56-03 Publication date: February 29th 202