A Process-Oriented Approach to Knowledge Audit in Project-Based Organizations: A Qualitative Study

Knowledge audit can be considered the first step of knowledge management; thus, taking a process-oriented approach to knowledge audit in project-based organizations would help enrich the content related to the treasures of knowledge. In this research, the identification of components associated with knowledge audit and the design of the knowledge audit process in project-based organizations are performed based on the priorities and characteristics of such organizations. This study can be categorized as applied research. It has been carried out through a qualitative approach by employing documentary, exploratory, and thematic analysis techniques. The knowledge audit process is designed after the components of the knowledge audit have been identified. The semi-structured interview, a qualitative data collection strategy, was used throughout this research study. 13 experts involved with knowledge management in project-based organizations participated in the case study. Knowledge audit can be performed in 3 phases: the pre-audit phase, the audit phase; and, the post-audit phase. The pre-audit phase includes exploring organizational goals, vision, and mission, identifying the key processes and projects, organizing the knowledge audit team, developing the knowledge audit strategy, determining the assessment checklist and weighting the items, and designing the assessment system. In the audit phase, key projects are identified, and the assessment is carried out regarding the effective components of knowledge audit in project-based organizations. The post-audit phase incorporates developing the knowledge audit strategy, re-auditing; and, performing constant revisions. All the models and methodologies that deal with knowledge audit consider first-level processes; thus, they are too general and cannot guide how to undertake knowledge audit activities in different types of organizations practically. The distinguishing aspect of this paper is its focus on the key projects carried out in project-based organizations and preparing the assessment checklist based on the weighted components of knowledge audit determined for the requirements and priorities of such organizations.https://dorl.net/dor/ 20.1001.1.20088302.2022.20.1.12.

The Reduced Profiteering Quality as a Cause of Sanction in the Airline Companies of Iran (The Case of Zagros Airline Company)

AbstractThe main purpose of the current study was to investigate the factors effective in the service quality of airline companies ba sed on the SERVQUAL Scale. Further, the relationships among service quality, satisfaction, trust and loyalty will be also studied. To achieve the purposes of the research, a field study was conducted on 259 passengers of Zagros Airline Company. The convenience-sampling plan was used to collect the data. The descriptive statistics, the confirmatory factor analysis, Pearson's correlation test and the structural equation modeling were used for data analysis. SPSS and AMOS Software were used for data analysis. The findings show that the service quality has a significant effect on the customer's satisfaction. Customer's satisfaction has also a significant effect on customer's trust, word of mouth (WOM) and the retention intention. In addition, WOM has a positive significant effect on the retention intention of the customers. However, no significant relationship was observed between the trust and the retention intention of the customers

Hegemony of Silence: a Hegelian-Lacanian reading of the relationship between silence and language in Molavi's thought

In the present article we try to trace back what we call the "hegemony of silence" in some of Molavi's verses and poems. The advocates of the "hegemony of silence" over-value silence at the cost of a devaluation of language and take it to have a special kind of intuition, a special kind of insight into the Thing beyond language. This attitude towards silence and language has a long-lasting history and has only been questioned recently. We will try to read this hegemonic attitude against the background of a Hegelian-Lacanian attitude, a modern attitude which highly esteems both language and silence and ultimately considers silence as a linguistic phenomenon. We will argue that these two attitudes have two different logics as their ground: the first attitude, the hegemony of silence, is grounded on Sohravardi's "Imkan-e Ashraf" and the second one, on the retroactive logic of German Idealism. After examining the epistemological and ontological consequences of these two attitudes, we will come to the conclusion that the position of the "hegemony of silence" is a contradictory and impossible position

Evaluating visit quality in plan of health sector evolution in Iran: A local survey from Tabriz

Background and aims: Quality of visit services is a decisive aspect of patient-physician communication that its inadequacy can negatively influence the diagnosis efficiency. The aim of this study was to survey visit quality at provincial level during plan of health sector evolution in Tabriz. Methods: A sample of 540 patients who referred to the outpatient clinics (Sheikh Al Raeis of Tabriz Province) in North West of Iran was randomly selected. Data were collected by a researcher-made checklist and summarized using descriptive statistical methods. Results: The average visit time was found to be 8.52 minutes, which is significantly lower than the minimum average of 15 minutes approved by the Iranian Ministry of Health and Medical Education (MOHME). The average of waiting time was found to be 101.57 minutes for patients. The results showed that the structural quality was found to be 51.36, process quality was found to be 62.69 and outcome quality was found to be 50.82. Conclusion: Visit length was shorter than other developed and developing countries. If the consultation process in health care delivery to patients is incorrect or incomplete, the following process will be without quality and security. This study showed that visit time is short and waiting time is very long

Analyzing the Function of Business Intelligence in Academic Libraries

Purpose: The research was conducted to investigate the impact of business intelligence on the key activities of academic libraries. Method: This study is applied research with an exploratory nature done with the mixed method. The approach of the research is part-to-whole (induction), developed in two stages. First, the key activities were identified with the documentary research (library) method and validated by the fuzzy Delphi qualitative method in two stages. Then, the impact of business intelligence on the identified activities was investigated with the quantitative survey method. The data collection tool was a structured questionnaire, and the statistical population was selected by purposive sampling. Results: Forty-three key activities were identified in 11 functioning fields: 1) strategic management, 2) planning, 3) human resource management, 4) knowledge management, 5) physical space management, 6) evaluation, 7) extra-organizational communication, 8) group building, 9) partnership and cooperation, 10) management Information and organization, 11) reference and information services. Business intelligence in the field of "planning" has the greatest effect while its effect in the field of "physical space management" is the least. Finally, according to experts' opinions, the impact of business intelligence on the key activities of academic libraries was estimated as "high". The greatest impact was observed in the key activity of "change management" and the least in "agility in adapting to environmental changes". Conclusion: By aligning their key activities with technological developments, especially business intelligence, academic libraries can provide innovative and creative services to keep up with the changing society by using data and analytical methods, and effectively increase efficiency in libraries. It is suggested that increasing awareness at managerial levels about the importance of business intelligence in libraries be among the high-priority programs of senior managers of academic libraries