Public Infrastructural Decay as An Impediment to Effective Performance

This study identified the various public infrastructural facilities—power, health, and information and communication technology (ICT)—that aid the Federal Road Safety Corps (FRSC) in performing their duty effectively. It also examined how public infrastructural decay renders Nigeria’s public service handicapped in its ability to effectively execute its goals. It adopts a survey research design technique, and a questionnaire was used to gather data. The primary data collected were analysed using descriptive statistics, while the hypothesis was tested using Pearson correlation analysis. The sample size was determined by the convenience nonprobability sampling method, and questionnaires were distributed to the respondents. The scope of the study is the FRSC Zone RS 8 Headquarters, Ilorin, Kwara State, Nigeria. The result shows that there is a weak positive relationship between adequate public infrastructural facilities and effective performance in Nigeria’s public service. It also revealed that the effective performance of Nigeria’s public service is aided by adequate public infrastructural facilities. Likewise, inadequate public infrastructural facilities slow down the effective performance of Nigeria’s public service. The study recommended that public infrastructural facilities should be taken as vital tools to enhance Nigeria’s public service performance and that public infrastructural decay should be tackled

Improving public agency performance using balanced scorecard in Lagos Internal Revenue Service (LIRS)

Improving public agency performance vis-à-vis productivity is the greatest challenge facing the public sector. The main objective of this study is to determine the effectiveness of performance measurement using balanced scorecard (BSC) in Lagos Internal Revenue Service (LIRS). Primary and secondary data were utilized for the study.  The primary data collected was analyzed using both descriptive and inferential statistics. Descriptive statistics, such as frequency tables and simple percentages, were used in data presentation and analysis. while the stated hypotheses were tested using Regression Analysis.  The study adopts the theory of change (ToC) postulated by Weiss as a theoretical basis. The findings of the study reveal that using the balanced scorecard to measure performance periodically with stakeholders' reflection in LIRS has increased significantly the annual revenue generation in Lagos State. The study recommends among others that more attention should be paid to the provision of adequate incentives as well as training and development on contemporary issues in tax management for tax officers to promote their efficiency and effectiveness in developing economies including Nigeria. Furthermore, since citizens' expectation on societal general development and demand varies across various divisions and localities in Lagos State, the state government should, therefore, accommodate the aspirations of the various groups to engender sustainable tax compliance by citizens

Using employee creativity to unpack the 'black box' in the High-Performance Work System (HPWS)- firm performance nexus

The extant research findings have identified lacunas (i.e. gaps, unresolved issues, and black box) in the High-Performance Work System (HPWS)-Performance relationship and suggested usage of a mechanism (mediator) that can close up the identified lacunas. Thus, this study investigates whether employee creativity can play a mediating role in the relationship between HPWS and firm non-financial performance. The sample size of the study is 518, and respondents were selected through stratified sampling technique. Data were collected from the sampled 518 managers in Nigeria