Persaingan ,Tak Bisa Dielakkan

These article take the position that-e company should look two ways: at the individual customers it has chosen and the specific competitors it intends to beat. Seen another way, focusing only on customers through CRM will help ensure that they are well taken care of and their value recognized. But paying attention to competitors will help ensure that the company itself, its employees, shareholders and others who depend on the organization are also well looked after

Hubungan antara Persepsi-Keadilan, Kepercayaan dan Komitmen dari Konsumen Pengadu-Keluhan

Complaint is a form of consumer complain behavior. Complainants evaluate their complaining experience by their perceived-justice, which will influence their satisfaction, trust and commitment to the firm. This research finds that cellular-phone operator complainant\u27s perceived-justice has the effect on complainant\u27s trust and commitment, with satisfaction as an intervening variable