2 research outputs found
Internal communication and participation in quality management systems diagnosis in two Colombian public organizations
This document addresses the diagnosis of the internal communication management versus its role to promote the participation of the servers in the implementation of the quality management systems of two public entities that implemented this management tool under the Norma T茅cnica de Calidad NTCGP 1000: 2009, which was created to comply with what was established in Law 872 of 2003, regarding the implementation of a Quality Management System applicable to the executive branch of public power and other Entities providing services, in the Colombian government sector. This article presents the results derived from the diagnosis developed to determine the role of internal communication as an essential part of the implementation process of the management systems in the two entities under study and their incidence in the participation of public servants in the Taking as its starting point the analysis of the practices, contents and developments of the communication in these two institutions, to determine their integration and alignment with the strategies and with the policy and quality objectives. For this purpose, internal communication was analyzed from its strategic, operative, cultural and learning dimensions and considering factors such as understanding, commitment, awareness, sense of belonging and incidence which, according to the theoretical referents adopted, constitute determinants to facilitate the participation of the employees within its organization and in its SGC. As a result of this research, we present the main conclusions about the description of internal communication dynamics found in the studied entities, the conclusions of the measurement aspects associated with the participation of public servants in the implementation of their systems Of quality management and in addition, the research instruments are presented as a contribution to the understanding of the communicative reality and its relation with the culture of quality, as well as bases for the presentation of methodological alternatives that facilitate the development of the systems of Quality management through the participation of public servants in the Colombian government sector
Diagn贸stico de la comunicaci贸n interna y la participaci贸n en sistemas de gesti贸n de la calidad en dos entidades del sector p煤blico colombiano
This document addresses the diagnosis of the internal communication management versus its role to promote the participation of the servers in the implementation of the quality management systems of two public entities that implemented this management tool under the Norma T茅cnica de Calidad NTCGP 1000: 2009, which was created to comply with what was established in Law 872 of 2003, regarding the implementation of a Quality Management System applicable to the executive branch of public power and other Entities providing services, in the Colombian government sector. This article presents the results derived from the diagnosis developed to determine the role of internal communication as an essential part of the implementation process of the management systems in the two entities under study and their incidence in the participation of public servants in the Taking as its starting point the analysis of the practices, contents and developments of the communication in these two institutions, to determine their integration and alignment with the strategies and with the policy and quality objectives. For this purpose, internal communication was analyzed from its strategic, operative, cultural and learning dimensions and considering factors such as understanding, commitment, awareness, sense of belonging and incidence which, according to the theoretical referents adopted, constitute determinants to facilitate the participation of the employees within its organization and in its SGC. As a result of this research, we present the main conclusions about the description of internal communication dynamics found in the studied entities, the conclusions of the measurement aspects associated with the participation of public servants in the implementation of their systems Of quality management and in addition, the research instruments are presented as a contribution to the understanding of the communicative reality and its relation with the culture of quality, as well as bases for the presentation of methodological alternatives that facilitate the development of the systems of Quality management through the participation of public servants in the Colombian government sector.Este documento aborda el diagn贸stico de la gesti贸n de 聽la comunicaci贸n interna frente a su papel para promover que los servidores participen en la implementaci贸n聽de los sistemas de gesti贸n de la calidad en dos entidades聽p煤blicas que usaron la Norma T茅cnica de Calidad聽y Gesti贸n P煤blica (NTCGP) 1000:2009. Se presentan聽los resultados del diagn贸stico elaborado para determinar聽el papel de la comunicaci贸n interna como parte esencial del proceso de implementaci贸n de los sistemas de gesti贸n en las dos entidades objeto de estudio y su incidencia en la participaci贸n de los servidores p煤blicos, tomando como punto de partida el an谩lisis de las practicas, los contenidos y desarrollos de la comunicaci贸n en dichas instituciones; esto para determinar su integraci贸n y alineaci贸n con las estrategias, la pol铆tica y los objetivos de calidad. Para ello la comunicaci贸n interna se analiza desde sus dimensiones estrat茅gica, operativa, cultural y de aprendizaje, y considerando factores como la comprensi贸n, el compromiso, la toma de conciencia, el sentido de pertenencia e incidencia. Como resultado se presentan las conclusiones sobre la descripci贸n de las din谩micas de la comunicaci贸n interna encontradas en las entidades estudiadas y las de la medici贸n de los aspectos asociados a la participaci贸n de los servidores p煤blicos en la implantaci贸n de sus sistemas de gesti贸n de calidad y adem谩s, los instrumentos de investigaci贸n, como aporte a la comprensi贸n de la realidad comunicativa y su relaci贸n con la cultura de la calidad, as铆 como bases para la presentaci贸n de alternativas metodol贸gicas que faciliten el desarrollo de los sistemas de gesti贸n de la calidad mediante la participaci贸n de los servidores p煤blicos en el sector gubernamental colombiano