Process Assurance Audits: Lessons Learned

During 1997, A large Information System (IS) Division of a Canadian Phone Company implemented formal process assurance in its Quality Assurance group. This status report presents a new perspective on the measurement of process assurance and the lessons learned after one year of assessing the individual conformance [1] of software development projects to the Corporate Software Development Process (CSDP) of the organization. This status report presents the assurance process overview, goals, benefits and scope, as well as the 1997 results overview, followed by the lessons learned, for the 1998 audit program

Measuring The Size Of Small Functional

This paper describes an extended version of FPA which is proposed to address this measurement issue of lack of sensitivity to small size changes. It also presents the design and the results of an empirical study carried out using this extended versio