Application of fuzzy logic to assess the quality of BPMN models

© Springer International Publishing AG, part of Springer Nature 2018. Modeling is the first stage in a Business Process’s (BP) lifecycle. A high-quality BP model is vital to the successful implementation, execution, and monitoring stages. Different works have evaluated BP models from a quality perspective. These works either used formal verification or a set of quality metrics. This paper adopts quality metric and targets models represented in Business Process Modeling and Notation (BPMN). It proposes an approach based on fuzzy logic along with a tool system developed under eclipse framework. The preliminary experimental evaluation of the proposed system shows encouraging results

Application of poor quality indicator model in an emergent software organization

In this paper we describe a model called poor quality indicator model that is intended to be used to support traditional software process improvement initiation approaches. We also summarize the results of a case study tie performed in an emergent organization to demonstrate the applicability of this model

Using software quality characteristics to measure business process quality

Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper

A process based model for measuring process quality attributes

Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper

Using cost of software quality for a process improvement initiative

Process improvement in manufacturing sector traditionally starts with calculation of Cost of Quality. Cost of Quality calculation enables identification of the weakest links of the process that requires immediate attention, prioritization of improvement tasks and establishment of a baseline for these tasks. In the software field, process improvement initiatives usually, leave out the cost of quality calculations. In this paper, we report a case study on the utilization of Cost of Software Quality as an initiator for software process improvement in a public software development organizatio

Artifact-Driven Monitoring for Human-Centric Business Processes with Smart Devices: Assessment and Improvement

Monitoring human-centric business processes requires human operators to manually notify to a BPMS when activities start or end. Even if nowadays smart devices, like smartphones and tablets, are adopted to make the transmission of these notifications easier, such devices usually hold a passive role, being a simple mediator between the BPMS and human operators. In this paper, we adopt the Internet of Things (IoT) paradigm by envisioning an artifact-driven process monitoring where all the objects interacting with a business process instance can be coupled with a smart device to actively detect when process activities start or end. To support the artifact-driven monitoring, we propose an ontology-based approach to assess and improve the monitorability of a process model