Influence of national culture and balanced organizational culture on the hotel industry's performance

This study investigates the role of national culture and balanced organisational culture in organisational performance. Hotel management requires flexibility and customer responsiveness to deal with increasingly demanding customers and competitiveness of the market. Studies of the influence of culture on performance in hotel management have not yet revealed the specific impact of national culture and balanced organisational culture on organisational performance. We use the concept of balanced organisational culture which posits that polyrational organisations are more responsive to market changes and more innovative. Data were gathered from 96 hotels in London, UK, and were analysed using structural equation modelling. Our findings show that the national culture of hotel employees influences balanced organisational culture which, in turn, influences performance. This study contributes to existing understanding of factors affecting performance, points towards further research, helps practitioners by demonstrating the importance of taking national culture into account and indicates the importance of achieving balanced organisational culture

Establishing psychological relationship between customers and retailers: a study of the small to medium scale clothing retail industry

Purpose The purpose of this qualitative study is to investigate how young female customers establish psychological relationships with small- to medium-scale retail stores over time forming purchase intentions, actual purchase patterns and repurchase behaviour. Role of various customer typologies was also considered. Design/methodology/approach A case study approach was implemented to collect and analyse data, where data was collected from 20 young female customers and ten clothing retailers using purposive sampling via semi-structured interviews. Interviews with customers were conducted in a place of their choice such as in a coffee shop, whereas data from retailers were collected in the retail stores. Both online and offline retail patronage was considered to incorporate the growing tendency towards online shopping. Results were analysed using thematic analysis. Findings This study managed to reveal a number of interesting findings on how female customers form and develop psychological relationships with clothing retailers over time that ultimately builds customer loyalty. Customer behaviour in pre-purchase, purchase and re-purchase stages can significantly vary according to their individual perceptions, whereas they have a few favourite clothing brands that they frequently shop for. Preference for online shopping was found to be minimal, most of them enjoying in store experiences. Further, word of mouth and unique designs emerged as key contributors in establishing retail brand loyalty. Practical implications This paper provides better insights for clothing retailers and industry practitioners in understanding how customer perceptions affect clothing purchase decisions. Originality/value This paper contributes to the retail literature by emphasizing on various elements that should be amalgamated through proper synthesis to serve customers. The research is unique as it analyses customer behaviour using a recreational activity model as opposed to marketing models to demonstrate how customers develop relationships with retail brands overtime

The association between accruals and stock return following IFRS3

The purpose of this study is to investigate the correlation between accruals and stock return and further the quality of accounting accruals shown in financial statements for shareholders to predict their future returns. This study uses an inimitable location which is provided by FRS3 in the UK to highlight the well-documented accrual anomaly as important components of financial performance to help the users to understand the archived performance of a firm. Specifically, this paper focuses on the accrual anomaly phenomenon in the UK on the adoption of FRS No. 3 for a period from 2008 to 2017. Our result shows that stock returns can be predicted by accruals attributable to accounting misrepresentations. Generally, our findings support the information disclosure due to FRS No. 3. Also, the results are consistent with increased accounting disclosure to help investors protect themselves from inefficiencies and to encourage them to be aware of accurate stock prices in the market

Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation

Organizational agility can play an important role in an organization’s emergent strategy for survival in an increasingly competitive market-place. This paper examines the impact of competitive intelligence on organizational agility through strategic flexibility and organizational innovation. We gathered data from 83 agency managers of insurance companies in Iran, using random simple sampling. These were analyzed using structural equation modeling (SEM) with partial least squares (PLS). Competitive intelligence was found to have an indirect influence on organizational agility through strategic flexibility, which was a mediating variable. Though competitive intelligence influenced organizational innovation organizational innovation did not have a significant effect on organizational agility. Our research contributes to the organizational agility literature by showing that organizational agility is influenced by competitive intelligence but organizational innovation is not as significant as has been assumed, instead strategic flexibility is a more important factor and suggests the human factor may be key to a successful strategy

Hope for the best, prepare for the worst: barriers to service innovation

Purpose Despite the growing scholarly interest in service innovation and its associated benefits for organizations, research into the barriers to developing new services remains scant. In addition, most of these studies have been mainly conducted at the firm level, failing to incorporate macro forces in the industry. To fill this gap, this study aims to investigate major industry trends as well as organizational attributes that affect organizations’ capability in designing innovative services. Design/methodology/approach A qualitative approach was used. In all, 21 semi-structured interviews with senior executives in different banks were conducted to collect data. Data were analyzed through thematic analysis. Findings The results of this study suggest that privatization, technological shortcomings, legislative inefficiencies and deposit orientation instead of market orientation were major industry trends that affect service innovation. Furthermore, ambiguity in knowledge management regimes, silo mentality and the absence of a collaborative organizational culture, growing need to focus on human capital and risk aversion were the main organizational attributes that should be addressed for effective service innovation. Practical implications Service innovation is a strategic asset for organizations. To effectively leverage the benefits, managers should have an end-to-end approach toward the subject. The findings of this study would inform managers of different obstacles in the development of new services from an organizational and industry-wide perspective. Based on the outputs of the interviews and a thorough review of the literature, managerial implications are presented. Originality/value This study is one of the few studies that explores service innovation challenges at both macro and micro levels of analysis, providing a more holistic view of the phenomenon in the context of service organizations

Digital Technology and Marketing Management Capability: Achieving Growth in SMEs

Purpose The purpose of this study is to evaluate the relationships between digital technology, tangible/intangible assets and marketing capabilities to gain more insight into the factors related to small- and medium-sized enterprises’ (SMEs’) growth in the UK. Based on the resource-advantage theory, this research addresses the question “to what extent does digital technology influence marketing capability which leads to companies’ growth?” Design/methodology/approach Data were gathered through 21 in-depth interviews with managers from different multinational organizations and six focus groups with employees. Findings The study identifies the two key components of digital technology as information quality and service convenience. In addition, the relationships between digital technology, tangible/intangible assets and marketing capabilities perform the significant role of facilitator of a company’s growth. Research limitations/implications The focus on UK SMEs limits the generalizability of the results. Further studies should be conducted in other sectors and country settings to examine the associations identified in the current study. Originality/value This study identifies the main impacts of digital technology on intellectual/physical assets. While managers and employees have specified that marketing capability is significant for organizations, there are a few other areas of concern with regard to consequences related to a company’s growth, competence and core competence, particularly in an SME’s setting. Keyword

Leaders or organisations? A comparison study of factors affecting organisational citizenship behaviour in independent hotels

Purpose - Managers of independent hotels need to maximise organisational citizenship behaviour among employees to gain sufficient competitive advantage in an increasingly competitive environment so it is important to understand what affects it. To achieve this, our study tests if servant leadership, organisational citizenship behaviour and other related constructs have the same relationships between them in two contrasting parts of the world. Design/methodology/approach - Survey data were gathered from managers of independent hotels in Spain (451) and Iran (429). Spain was selected because it is a developed country that is a leading destination for tourists. Iran was chosen as a contrast since it is a developing country with a growing tourist industry. Findings - Our findings show that Spain and Iran demonstrate different patterns of relationships in the selected variables suggesting that Iranians trust their leaders more than the organisational systems while the Spanish trust organisational systems more than their leaders. These results are consistent with Spanish culture having higher individualism than Iranian culture. They are also consistent with Iranian culture prioritising traditional values, such as personal loyalty to managers, and Spanish culture prioritising modern values, such as impersonal rules and objective processes. Research limitations/implications - Our study suggests leadership and justice affects organisational citizenship behaviour in different ways where modern values prevail compared to where traditional values prevail. It suggests that managers of independent hotels in Iran should follow the example of Spanish hotel managers by adopting more objective and fair procedures while showing that inward investors and expatriate managers in Iran should be aware of the importance of personal leadership style. Further research is needed in different countries and regions to improve the generalisability of our findings. Originality/value – Our study contributes to the literature on the application of the servant leadership construct, which was developed in the West, to other regional contexts. It also adds to the literature of independent hotels, which are an important yet under-researched part of the hospitality industry

Vulnerability Reduction of Technology-Based Business research in the Last four Decades: A Bibliometric Analysis

Natural and man-made disasters have increased the attention of practitioners and researchers to vulnerability. Identifying business vulnerability is one of the basic elements of strategic analysis and public policy. The purpose of this paper is to explore evolutionary pathways to reduce the vulnerability of technology-based businesses. The intellectual structure of this subject was examined using both bibliometric co-occurrence and co-citation analyses. We focused on 629 articles published between 1981 and 2021. This article identifies four specific areas. Business performance, small business vulnerability, sources of sustainability in business, and adaptation policy assessment. A novel framework was developed based on the most prominent papers identified in co-citation, and the highly cited papers. The proposed model includes drivers, vulnerability appearance, and vulnerability reduction. This study examines the basis of research concepts, themes, and communities in reducing the vulnerability of technology-based businesses. This article identifies business vulnerability as one of the relevant areas to disaster economics and sustainability studies