The contribution of small clinical centers to local and national sustainable development in developing countries: Can information systems help?

This paper reports the findings of an empirical study of the impact of information systems onthe capacity of small enterprises in the healthcare industry to contribute to sustainabledevelopment in developing countries. Despite the significant advances in enterprise systemsover the past four decades, our understanding of the contribution of information systems tosustainability, especially in developing countries, is limited. This is mainly due to prior researchbeing largely interested in large enterprises, in developed and Western countries, or both. Inthis study, we examined the impact of information technologies on sustainable development indeveloping countries. We were particularly interested in how the implementation of CustomerRelationship Management (CRM) could help medical clinics to contribute to the sustainabilityof their local and national development by providing better-quality services to patients andimproving their operations. The research objective drew upon the understanding that healthcaresystems have significant impact on the sustainable development of developing countries(Anyika, 2014). A model of the relationship between CRM and the sustainability capacity ofsmall medical centres is provided and is based on the findings.Keywords: Business technology, CRM, sustainable development, developing countrie

Praxio-integrative decision-making: From information-based decisions towards wisdom- fostered decisions

Abstract This paper draws on the findings of an empirical research project (PhD dissertation