The scheduler’s balancing act of sensing and reacting: a behavioral perspective on scheduling

The scheduler has been extensively studied from the point of view of their schedules, using operations research. However, the scheduler not only fulfils a decision-maker role but also an informational role, responding to requests and disruptions, both from the supply and the demand side. Responding in a timely manner to such requests and disruptions is paramount for the scheduling job. Using a field study with job shadowing of schedulers in a Fortune 500 chemical company, we characterise the scheduler’s workflow in a simulation model; this allows us to discriminate between contextual factors of the scheduler’s job and behavioural factors inherent to them. Furthermore, it explicitly assesses the effect of increasing the frequency sensing of the outer world on responsiveness. Our findings show that the studied schedulers prioritise sensing activities related to checking emails rather than monitoring for disruptions in a decision support system. Thus, we find a higher potential for relative improvement in terms of responding to possible disruptions shown in decision support systems rather than responding to email requests. Moreover, we show that by adjusting email frequency checking and preemption behaviours, it is possible to revert an out of control situation to finite response times

Improvement of attention times and efficiency of container movements in a port terminal using a truck appointment system, LIFO management and Poka Yoke

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.In the management of port terminals, a common problem has been evidenced, high traffic of trucks and long waiting times given the variability of trucks arrival. This is a significant challenge for ports. This situation has given the opportunity to investigate in this matter and make use of a Truck Appointment System (TAS) together with other tools corresponding to industrial engineering for the optimization of truck service processes within a port terminal in Peru. To do this, a diagnosis is made of the company object of study and through a simulation of discrete systems, the technical viability of the proposal is validated. It was demonstrated that a procedure of attention based on appointments, Last in, First Out (LIFO) management for containers and development of visual management within the container yard; it is a highly viable option to shorten waiting times and unproductive movements of containers

Cold Supply Chain Logistics Model Applied in Raspberry: An Investigation in Perú

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial.This research describes the viability of the processes in the logistics industry of the cold chain of raspberries in Peru. The cultivation of raspberries is in the stage of potential growth opportunities for agribusiness. Output logistics is an essential part of the management of the food supply chain; this improves performance and quality in the fresh product. The cold chain and proper practice techniques preserve quality and reduce raspberry production losses by 15%. This model is based on scientific articles that are the theoretical pillars for the process methodology that develops the competitiveness of the product