Sources of Regional Resilience in the Danish ICT Sector

In this paper the use of the term “resilience” is discussed and a definition for use in quantitative studies of industrial evolution is suggested. Resilience is the ability of an industry in a region to exploit the possibilities arising from external events and adapt to thrive under new selection environments. An econometric analysis is undertaken to uncover the effects of the change in selection environment that the ICT industry faced from the burst of the ICT bubble in the year 2000. It is shown that some characteristics of regional industry structure are associated with growth over the whole period while other characteristics have varying effects pre and post burst. Special attention is given to the responsiveness of growth to the evolution of sales of ICT goods and services in Denmark and it is found that the industry structures that restrain growth also are the ones, which make the regional industry better able to exploit changes in sales at the national level.Resilience; Business cycle; ICT sector; Regional growth

Multichannel Management in the Public Sector - A Literature Review

acceptedVersio

Beyond Technological Diversification: The Impact of Employee Diversity on Innovation

This paper investigates the effect of employee diversity in terms of gender, age, ethnicity and education on the firm’s likelihood of introducing an innovation. The analysis draws on data from a recent innovation survey. This data is merged with a linked employer-employee dataset that allow us to identify the employee composition of each firm. We test the hypothesis that employee diversity is associated with better innovative performance. The econometric analysis reveals positive, negative and non-significant effects of the different employee characteristics on the likelihood of introducing an innovation.Diversity, Innovation, Education, Gender, Cultural Backgrund

Channel Choice: A Literature Review

Part 1: FoundationsInternational audienceThe channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestions for future studies