HUBUNGAN ANTARA KOMUNIKASI INTERPERSONAL DENGAN KEPUASAN PASIEN PEMAKAI GIGI TIRUAN LENGKAP

The process to make full denture uses semi adjustable articulator takes more than one visit therefore need cooperation between patient and dentist. This research focus on correlation between patient and dentist those develop through interpersonal communication. Interpersonal communication between patient and dentist required to bring successful treatment and patient satisfaction. The purpose of this research is to know the correlation between interpersonal communication and patient satisfaction that use full denture. This research was done toward 13 respondents that use full denture with two questionnaire, there are interpersonal communication scale and patient satisfaction scale. The questionnaire that made is an attitude scale of patient according to Likert scale. Interpersonal communication scale has content 19 statements that consist of 5 aspects there are openness, empathy, supportiveness, positiveness, and equality. Patient satisfaction scale has content 18 statements that consist of 3 aspects there are mastication, speech, and aesthetic. The data analysed with normality test, linearity test, simple linear regression test, and Product Moment correlation test. The result showed coefficient correlation R = 0.620 with p = 0.024. Equality regression line Y = 0.728X + 15.694 with F value = 6.886 and r = 0.620. The conclusion showed positive correlation between interpersonal communication and patient satisfaction that use full denture