Faktor– Faktor Yang Mempengaruhi Profitabilitas Bank

The purpose of this study is to analyze the effect of the Capital Adequacy Ratio (CAR), Non Performing Loan (NPL), Net Interest Margin (NIM), Loan to Deposit Ratio (LDR) and Operating Expenses to Operating Income (BOPO) to Profitability (ROA) of National Private Banks in Indonesia in 2013-2015. The population of this study is National Commercial Bank that are listed on the Indonesia Stock Exchange in 2013-2015. The samples used were 19 National Commercial Bank listed on the Indonesia Stock Exchange, Purposive Sampling method was used to select the sampel. To test propoced hypothesis, this research used multiple regression analysis. The results based on partial hypothesis test (t-test) showed that the CAR and LDR variable do not affect the bank's profitability while variable NPL, NIM and BOPO significantly effect the bank profitability. The result of the coefficient of determination (R2) obtained R Square of 0.916, this shows that the profitability of banks can be explained by the variable CAR, NPL, NIM, LDR and ROA of 91.6%, while 8.4% are influenced by other factors outside variables studied

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa Program Studi Manajemen Fakultas Ekonomi Dan Bisnis Universitas Muhammadiyah Surakarta

The objective of the research is to identify whether the service quality (tangible, reliability, responsiveness, empathy and assurance) has influence towards students’ satisfaction. The population of the research is all of the students in Management Department Economic and Business Faculty Muhammadiyah University Surakarta. The writer uses convenience sampling as the sampling technique and takes 73 samples as respondents. The result of the research shows there is significancy relation between independent variable is quality of service to dependent variable. It is students’ satisfaction. Value of responsiveness coefficient is variable which gives higher influence on students’ satisfication than tangible, reliability, emphaty, and assurance variable. T-test gets that variable of service quality (tangible, reliability, responsiveness, emphaty, and assurance) have significancy influence on students’ satisfaction. F-test shows that quality of service (tangible, reliability, emphaty, and assurance) collectively same have positive influence on students’ satisfaction. Determining coefficient test of students’ satisfaction is influenced by variable of service quality (tangible, reliability, responsiveness, emphaty, and assurance)

Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen Pada Service Center Perusahaan Oppo Smartphone Di Surakarta

The purpose of this study was to determine the effect of service quality consists of variable; tangible, reliability, responsiveness, assurance, and empathy to customer loyalty in the Service Center OPPO Smartphone in Surakarta. This type of research is quantitative, with a population of customers at the Service Center OPPO Smartphone in Surakarta with a sample of 100 respondents. Decision convinience sampling technique using sampling techniques to the data model used the data crossection. Collecting data in this study using a questionnaire with Likert scale, and used are partially or assessment t test. Obtained results are variable responsive and empathy show the effect on loyalty service center OPPO while variable tanggible, reliability, and assurance no significant effect on loyalty OPPO service center. The test results obtained determination coefficient R Square of 61.9% and the remaining 38.1% is influenced by other factors beyond the variables studied

Analisis Faktor-Faktor Yang Mempengaruhi Keputusan Nasabah Dalam Memilih Layanan Dibank Syariah

The purpose of this study is to examine what the factors of Service Quality, Location, Promotion, Level of Religion, Rate of Return influence Customer Decision to use the product of Islamic Banking in Islamic Banking. Subjects of this Study were 109 customers of Islamic Banking in IslamicBanking. This study used quantitative descriptive method. Technique accumulated of data used by questionnaire technique and to analyze the data helped by IBM SPSS Statistic 20 software. The result of this study indicated that Rate of return was the only one variable that can influence to customer decision. But the other variable such as Service Quality, Location, Promotion and Level of religion were not influence with Customer Decision. It was happen because many customer still use emosional and rasional motif to choose the product of Islamic banking in Islamic Banking. Tujuan dari penelitian ini adalah untuk menguji apakah faktor faktor seperti Kualitas Pelayanan, Lokasi Perusahaan, Promosi, Tingkat Religiusitasdan Tingkat Margin mempengaruhi Keputusan Nasabah dalam memilih layanan di Bank Syariah. Subjek dari penelitian ini adalah nasabah Bank Syariah yang berjumlah 109 orang. Penelitian ini menggunakan metode kuantitatif. Teknik pengumpulan data yang digunakan adalah dengan menyebarkan kuesioner kepada nasabah Bank Syariah yang kemudian data yang terkumpul diolah dengan menggunakan aplikasi software SPSS versi 20. Hasil penelitian menunjukkan bahwa variabel tingkat margin merupakan satu-satunya variabel yang berpengaruh signifikan terhadap keputusan nasabah dalam memilih layanan di Bank Syariah. Sedangkan variabel lainnya seperti kualitas pelayanan, lokasi perusahaan, promosi, dan tingkat religiusitas tidak berpengaruh signifikan terhadap keputusan nasabah dalam memilih layanan diBank Syariah. Hal ini dapat terjadi karena banyaknya nasabah yang masih menggunakan motif rasional dan emosional serta kehati-hatian dalam memilih layanan bank syariah. Dimanan asabah bertindak atas dasar pikiran yang sehat, patut dan layak yang diukur berdasarkan harga, kemudahan, keuntungan dan kehandalan produk berdasarkan pertimbangan – pertimbangan subyektif seperti perasaan kebanggaan, status, harga diri yang diukur berdasarkan status social, kebanggan, kenyamanan serta keamanan