Aspect-based sentiment analysis for social recommender systems.

Social recommender systems harness knowledge from social content, experiences and interactions to provide recommendations to users. The retrieval and ranking of products, using similarity knowledge, is central to the recommendation architecture. To enhance recommendation performance, having an effective representation of products is essential. Social content such as product reviews contain experiential knowledge in the form of user opinions centred on product aspects. Making sense of these for recommender systems requires the capability to reason with text. However, Natural Language Processing (NLP) toolkits trained on formal text documents encounter challenges when analysing product reviews, due to their informal nature. This calls for novel methods and algorithms to capitalise on textual content in product reviews together with other knowledge resources. In this thesis, methods to utilise user purchase preference knowledge - inferred from the viewed and purchased product behaviour - are proposed to overcome the challenges encountered in analysing textual content. This thesis introduces three major methods to improve the performance of social recommender systems. First, an effective aspect extraction method that combines strengths of both dependency relations and frequent noun analysis is proposed. Thereafter, this thesis presents how extracted aspects can be used to structure opinionated content enabling sentiment knowledge to enrich product representations. Second, a novel method to integrate aspect-level sentiment analysis and implicit knowledge extracted from users' product purchase preferences analysis is presented. The role of sentiment distribution and threshold analysis on the proposed integration method is also explored. Third, this thesis explores the utility of feature selection techniques to rank and select relevant aspects for product representation. For this purpose, this thesis presents how established dimensionality reduction approaches from text classification can be employed to select a subset of aspects for recommendation purposes. Finally, a comprehensive evaluation of all the proposed methods in this thesis is presented using a computational measure of 'better' and Mean Average Precision (MAP) with seven real-world datasets

SemEval-2016 task 5 : aspect based sentiment analysis

International audienceThis paper describes the SemEval 2016 shared task on Aspect Based Sentiment Analysis (ABSA), a continuation of the respective tasks of 2014 and 2015. In its third year, the task provided 19 training and 20 testing datasets for 8 languages and 7 domains, as well as a common evaluation procedure. From these datasets, 25 were for sentence-level and 14 for text-level ABSA; the latter was introduced for the first time as a subtask in SemEval. The task attracted 245 submissions from 29 teams

Rude waiter but mouthwatering pastries! An exploratory study into Dutch aspect-based sentiment analysis

The fine-grained task of automatically detecting all sentiment expressions within a given document and the aspects to which they refer is known as aspect-based sentiment analysis. In this paper we present the first full aspect-based sentiment analysis pipeline for Dutch and apply it to customer reviews. To this purpose, we collected reviews from two different domains, i.e. restaurant and smartphone reviews. Both corpora have been manually annotated using newly developed guidelines that comply to standard practices in the field. For our experimental pipeline we perceive aspect-based sentiment analysis as a task consisting of three main subtasks which have to be tackled incrementally: aspect term extraction, aspect category classification and polarity classification. First experiments on our Dutch restaurant corpus reveal that this is indeed a feasible approach that yields promising results

Aspect-Based Sentiment Analysis Using a Two-Step Neural Network Architecture

The World Wide Web holds a wealth of information in the form of unstructured texts such as customer reviews for products, events and more. By extracting and analyzing the expressed opinions in customer reviews in a fine-grained way, valuable opportunities and insights for customers and businesses can be gained. We propose a neural network based system to address the task of Aspect-Based Sentiment Analysis to compete in Task 2 of the ESWC-2016 Challenge on Semantic Sentiment Analysis. Our proposed architecture divides the task in two subtasks: aspect term extraction and aspect-specific sentiment extraction. This approach is flexible in that it allows to address each subtask independently. As a first step, a recurrent neural network is used to extract aspects from a text by framing the problem as a sequence labeling task. In a second step, a recurrent network processes each extracted aspect with respect to its context and predicts a sentiment label. The system uses pretrained semantic word embedding features which we experimentally enhance with semantic knowledge extracted from WordNet. Further features extracted from SenticNet prove to be beneficial for the extraction of sentiment labels. As the best performing system in its category, our proposed system proves to be an effective approach for the Aspect-Based Sentiment Analysis