Workload characterization and customer interaction at e-commerce web servers

Electronic commerce servers have a significant presence in today's Internet. Corporations want to maintain high availability, sufficient capacity, and satisfactory performance for their E-commerce Web systems, and want to provide satisfactory services to customers. Workload characterization and the analysis of customers' interactions with Web sites are the bases upon which to analyze server performance, plan system capacity, manage system resources, and personalize services at the Web site. To date, little empirical evidence has been discovered that identifies the characteristics for Web workloads of E-commerce systems and the behaviours of customers. This thesis analyzes the Web access logs at public Web sites for three organizations: a car rental company, an IT company, and the Computer Science department of the University of Saskatchewan. In these case studies, the characteristics of Web workloads are explored at the request level, functionlevel, resource level, and session level; customers' interactions with Web sites are analyzed by identifying and characterizing session groups. The main E-commerce Web workload characteristics and performance implications are: i) The requests for dynamic Web objects are an important part of the workload. These requests should be characterized separately since the system processes them differently; ii) Some popular image files, which are embedded in the same Web page, are always requested together. If these files are requested and sent in a bundle, a system will greatly reduce the overheads in processing requests for these files; iii) The percentage of requests for each Web page category tends to be stable in the workload when the time scale is large enough. This observation is helpful in forecasting workload composition; iv) the Secure Socket Layer protocol (SSL) is heavily used and most Web objects are either requested primarily through SSL or primarily not through SSL; and v) Session groups of different characteristics are identified for all logs. The analysis of session groups may be helpful in improving system performance, maximizing revenue throughput of the system, providing better services to customers, and managing and planning system resources. A hybrid clustering algorithm, which is a combination of the minimum spanning tree method and k-means clustering algorithm, is proposed to identify session clusters. Session clusters obtained using the three session representations Pages Requested, Navigation Pattern, and Resource Usage are similar enough so that it is possible to use different session representations interchangeably to produce similar groupings. The grouping based on one session representation is believed to be sufficient to answer questions in server performance, resource management, capacity planning and Web site personalization, which previously would have required multiple different groupings. Grouping by Pages Requested is recommended since it is the simplest and data on Web pages requested is relatively easy to obtain in HTTP logs

BigDataBench: a Big Data Benchmark Suite from Internet Services

As architecture, systems, and data management communities pay greater attention to innovative big data systems and architectures, the pressure of benchmarking and evaluating these systems rises. Considering the broad use of big data systems, big data benchmarks must include diversity of data and workloads. Most of the state-of-the-art big data benchmarking efforts target evaluating specific types of applications or system software stacks, and hence they are not qualified for serving the purposes mentioned above. This paper presents our joint research efforts on this issue with several industrial partners. Our big data benchmark suite BigDataBench not only covers broad application scenarios, but also includes diverse and representative data sets. BigDataBench is publicly available from http://prof.ict.ac.cn/BigDataBench . Also, we comprehensively characterize 19 big data workloads included in BigDataBench with varying data inputs. On a typical state-of-practice processor, Intel Xeon E5645, we have the following observations: First, in comparison with the traditional benchmarks: including PARSEC, HPCC, and SPECCPU, big data applications have very low operation intensity; Second, the volume of data input has non-negligible impact on micro-architecture characteristics, which may impose challenges for simulation-based big data architecture research; Last but not least, corroborating the observations in CloudSuite and DCBench (which use smaller data inputs), we find that the numbers of L1 instruction cache misses per 1000 instructions of the big data applications are higher than in the traditional benchmarks; also, we find that L3 caches are effective for the big data applications, corroborating the observation in DCBench.Comment: 12 pages, 6 figures, The 20th IEEE International Symposium On High Performance Computer Architecture (HPCA-2014), February 15-19, 2014, Orlando, Florida, US

M-commerce perceptual quality of service

Copyright @ 2003 CAiS

A user perspective of quality of service in m-commerce

This is the post-print version of the Article. The official published version can be accessed from the link below - Copyright @ 2004 Springer VerlagIn an m-commerce setting, the underlying communication system will have to provide a Quality of Service (QoS) in the presence of two competing factors—network bandwidth and, as the pressure to add value to the business-to-consumer (B2C) shopping experience by integrating multimedia applications grows, increasing data sizes. In this paper, developments in the area of QoS-dependent multimedia perceptual quality are reviewed and are integrated with recent work focusing on QoS for e-commerce. Based on previously identified user perceptual tolerance to varying multimedia QoS, we show that enhancing the m-commerce B2C user experience with multimedia, far from being an idealised scenario, is in fact feasible if perceptual considerations are employed