The precursor to an industrial software metrics program

A common reason for why software metric programs dasiafailpsila is through lack of participant support and commitment. In this paper, we describe the results of a study which examined the knowledge that subjects had and the opinions they had formed of previous metrics initiatives in the same organization. The research was undertaken by one of the authors as a precursor to a planned metrics initiative in the same large, UK-based company. The study attempted to understand the likely issues that would have to be addressed by that planned metrics program. A key theme to emerge from the analysis was the importance of all participants being aware of the program objectives, and the purpose and use of the data being collected. As part of the analysis, the study also draws on the role that "timely" involvement plays within a metrics program and how that can influence its associated practicalities

A case of mistaken identity: theory, practice and the marketing textbook

PURPOSE One field in business where there is a purported gap between theory and practice is in marketing. This paper examines one area of the debate, the degree of congruence between the established textbook theories of marketing and the practical activity of marketing managers. METHODOLOGY/ APPROACH Phenomenological interviews were carried out with senior marketing managers from a diverse range of organisations. The aim was to establish what types of factors inform manager’s approaches to practice. Meaningful comparisons were made possible, as a range of marketing texts were also examined. FINDINGS Textbook theories represent a flawed view of the practitioner’s world. Many texts are very similar, based on an implicitly systems based paradigm. Universal truths are seen as indispensable modes of representational language. In contrast, the interviews with managers show that marketing is a locally contingent activity, occupying a discursive space separate from textbook theory. RESEARCH IMPLICATIONS Scholars desire to reduce real world activity to over arching explanations has led to the simplification of theory. Textbooks should embrace an approach based on interpretative insights into the realities of marketing practice. Moves away from the `one size fits all’ theory need to occur, to a situation where marketing is recognised as being about a socially mediated, multifaceted approach to business activity. ORGINALITY Substantial attention has been paid to what many commentators regard as an academic practitioner divide in marketing. Most of this concerns the status of research into marketing. Considerable less attention is devoted to the position of the marketing textbook. This paper helps to remedy the situation. Ideas are offered up for the development of marketing knowledge and ways are suggested to help close the theory practice gap in the discipline, through the medium of the textbook

Institutional entrepreneurs as translators : a comparative study in an emerging activity.

This paper analyzes the reasons why some institutional entrepreneurship strategies failed to translate an institution while other succeeded, by paying a specific attention to the interaction between material and discursive dimensions in the translation process. A theoretical framework integrating both dimensions of translation is first proposed in order to study strategies of competing entrepreneurs. Then a comparative study of three entrepreneurs translating practices of corporate social evaluation in the French context is used to investigate the processes through which competing translators achieved their objective more or less successfully.neo-institutionalisme; translation; corporate social responsibility;

Regulating Shadows: Financial Regulation and Responsibility Failure

In the modern financial architecture, financial services and products increasingly are provided outside of the traditional banking system—and thus without the need for bank intermediation between capital markets and the users of funds. Most corporate financing, for example, no longer is dependent on bank loans but raised through special-purpose entities, money-market mutual funds, securities lenders, hedge funds, and investment banks. This shift, referred to as “disintermediation” and described as creating a “shadow banking” system, is so radically transforming finance that regulatory scholars need to rethink their assumptions. Two of the fundamental market failures underlying shadow banking—information failure and agency failure—were also prevalent in the bank-intermediated financial system. By amplifying systemic risk, however, disintermediation greatly increases the importance of what scholars long have viewed as a third market-failure category: externalities. Viewing externalities as a distinct category of market failure is misleading, though: externalities are fundamentally consequences, not causes, of failures; and all market failures can result in externalities. Focusing on externalities also obscures who should be responsible for causing the externalities. This article argues that the third market-failure category should be reconceptualized as a “responsibility failure”: a firm’s ability to externalize a significant portion of the costs of taking a risky action. That not only would more precisely describe the market failure but also would help to illuminate that sometimes the government itself, not merely individual firms, should bear responsibility for causing externalities, and that exercising this responsibility may require the government to enact laws that require firms to internalize those costs

Heroic failures in disseminating novel e learning technologies to corporate clients: a case study of interactive webcasting

In principle, it should be easier to disseminate novel learning concepts based in technology enhanced learning to companies. Unfortunately, many corporations seem to be extremely risk averse, and the challenges inherent in the new models seem to be very hard for them to accept. This paper uses the deployment of interactive webcasting systems to present a series of case studies of dissemination successes and failures. We will suggest that the key to successful deployment is in making critical innovation (and its risk) invisible to the client, whilst matching their expectations with an "appropriate" level of technology. This work has led to a new dissemination portal "Prolearn.TV"

Supervision and the dynamics of collusion : a rule of optimism?

In the UK, Serious Case Reviews and Inquiries undertaken over the last five decades continue to evidence that children are both silenced and rendered invisible as a result of parental behaviour and professional inaction. There have been recent calls for practitioners to enact greater professional curiosity in child protection practice, whilst simultaneously acknowledging that practitioners have less opportunity to be curious in overly bureaucratic and unsupportive environments. Good-quality supervision may provide one mechanism to encourage professional curiosity, but supervision and the supervisory processes therein have received scant attention or scrutiny within such inquiries. Whilst supervision can act as a conduit to encourage good practice, ensuring compliance with standards and promoting the positive well-being of individual practitioners (the core conditions under which professional curiosity may flourish), we hypothesise that complex relational dynamics have the potential to disrupt such endeavours. In the discussion that follows, we shall first seek to explore the tenets of good supervision, before scrutinising the potential pitfalls, with a focus on how one specific factor, the rule of optimism, may be transposed onto the supervisory relationship and, as in front line practice, how it may stifle professional curiosity in the supervisory relationship

Facilitating leadership decisions

This chapter illustrates that in order to reach a decision a leader must decide which persons should be involved in the process and when. A relatively common method of involving others is delegating the decision to a group. A main objective of this is often to generate as many innovative ideas as possible, and different techniques can be employed for this, including brainstorming. The proposal generated must then be validated by the group using different criteria on the basis of which it is then relatively easy to filter out proposals that do not reach the goals that have been set. However, a leader needs to collect additional information in order to reach a decision. By the use of information technology vast amounts of information may be accumulated. Thus, different kinds of filtering or weeding methods must be used in order to quickly obtain relevant information. This information can help leaders create forecasts and minimize risks. They must also be able to present their ideas in the most attractive way possible in order to be heard and arrive at decisions. The design of the presentation is therefore critical. Sometimes it is not enough for leaders just to present an idea, they are then obliged to negotiate in order to reach a decision

Testing the Limits of Antidiscrimination Law: The Business, Legal, and Ethical Ramifications of Cultural Profiling at Work

While courts have rarely ruled in favor of plaintiffs bringing discrimination claims based on identity performance, legal scholars have argued that discrimination on the basis of certain cultural displays should be prohibited because it creates a work environment that is heavily charged with ethnic and racial discrimination. Drawing upon empirical studies of diversity management, stereotyping, and group dynamics, we describe how workplace cultural profiling often creates an unproductive atmosphere of heightened scrutiny and identity performance constraints that lead workers (especially those from marginalized groups) to behave in less authentic, less innovative ways in diverse organizational settings

Implementation of repeat HIV testing during pregnancy in Kenya: a qualitative study.

BackgroundRepeat HIV testing in late pregnancy has the potential to decrease rates of mother-to-child transmission of HIV by identifying mothers who seroconvert after having tested negative for HIV in early pregnancy. Despite being national policy in Kenya, the available data suggest that implementation rates are low.MethodsWe conducted 20 in-depth semi-structured interviews with healthcare providers and managers to explore barriers and enablers to implementation of repeat HIV testing guidelines for pregnant women. Participants were from the Nyanza region of Kenya and were purposively selected to provide variation in socio-demographics and job characteristics. Interview transcripts were coded and analyzed in Dedoose software using a thematic analysis approach. Four themes were identified a priori using Ferlie and Shortell's Framework for Change and additional themes were allowed to emerge from the data.ResultsParticipants identified barriers and enablers at the client, provider, facility, and health system levels. Key barriers at the client level from the perspective of providers included late initial presentation to antenatal care and low proportions of women completing the recommended four antenatal visits. Barriers to offering repeat HIV testing for providers included heavy workloads, time limitations, and failing to remember to check for retest eligibility. At the facility level, inconsistent volume of clients and lack of space required for confidential HIV retesting were cited as barriers. Finally, at the health system level, there were challenges relating to the HIV test kit supply chain and the design of nationally standardized antenatal patient registers. Enablers to improving the implementation of repeat HIV testing included client dissemination of the benefits of antenatal care through word-of-mouth, provider cooperation and task shifting, and it was suggested that use of an electronic health record system could provide automatic reminders for retest eligibility.ConclusionsThis study highlights some important barriers to improving HIV retesting rates among pregnant women who attend antenatal clinics in the Nyanza region of Kenya at the client, provider, facility, and health system levels. To successfully implement Kenya's national repeat HIV testing guidelines during pregnancy, it is essential that these barriers be addressed and enablers capitalized on through a multi-faceted intervention program