Automatically Generating and Updating User Interface Components in Process-Aware Information Systems

The increasing adoption of process-aware information systems (PAISs) has resulted in a large number of implemented business processes. To react on changing needs, companies need to be able to quickly adapt these process implementations. Current PAISs only provide mechanisms to evolve the schema of a process, but do not support the automated creation and adaptation of user interfaces (UIs). The latter may have a complex logic and comprise conditional elements or database queries. Creating and evolving UIs manually is a tedious and error-prone task. This paper introduces a set of patterns for transforming fragments of a business process, whose activities are performed by the same user role, to UIs of the PAIS. In particular, UI logic can be expressed using the same notation as for process modeling. Furthermore, a transformation method is introduced, which applies these patterns to automatically derive UIs by establishing a bidirectional mapping between process model and UI. This mapping allows propagating UI changes to the process model and vice versa. Overall, our approach enables process designers to rapidly develop and update complex UIs in PAISs

Change Support in Process-Aware Information Systems - A Pattern-Based Analysis

In today's dynamic business world the economic success of an enterprise increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Process-aware information systems (PAIS) offer promising perspectives in this respect and are increasingly employed for operationally supporting business processes. To provide effective business process support, flexible PAIS are needed which do not freeze existing business processes, but allow for loosely specified processes, which can be detailed during run-time. In addition, PAIS should enable authorized users to flexibly deviate from the predefined processes if required (e.g., by allowing them to dynamically add, delete, or move process activities) and to evolve business processes over time. At the same time PAIS must ensure consistency and robustness. The emergence of different process support paradigms and the lack of methods for comparing existing change approaches have made it difficult for PAIS engineers to choose the adequate technology. In this paper we suggest a set of changes patterns and change support features to foster the systematic comparison of existing process management technology with respect to process change support. Based on these change patterns and features, we provide a detailed analysis and evaluation of selected systems from both academia and industry. The identified change patterns and change support features facilitate the comparison of change support frameworks, and consequently will support PAIS engineers in selecting the right technology for realizing flexible PAIS. In addition, this work can be used as a reference for implementing more flexible PAIS

Navigating in Process Model Collections: A new Approach Inspired by Google Earth

In complex business environments, business processes (e.g., engineering processes in the automobile industry) may comprise hundreds up to thousands of process steps. Though typically captured in a process model (or a collection of process models), these processes are presented to process participants in a rather static manner, e.g., as simple drawings. However, to effectively support process enactment and to link processes with relevant information,enterprises crave for new ways of visualizing processes and for interacting with them. In particular, process models must be provided in an interactive, more dynamic manner, i.e., they must be both "experiencable" and user-adequate from the perspective of the user. In this paper, we introduce a new process navigation concept for querying process model collections. Specically, we pick up an existing navigation concept for complex information spaces, namely Google Earth, and apply it to business processes. Thereby, we distinguish between geographical and semantic zoom functions, introduce different process views and filter mechanisms, and discuss options to manually configure needed process visualizations

Visualizing Large Business Process Models: Challenges, Techniques, Applications

Large process models may comprise hundreds or thousands of process elements, like activities, gateways, and data objects. Presenting such process models to users and enabling them to interact with these models constitute crucial tasks of any process-aware information systems (PAISs). Existing PAISs, however, neither provide adequate techniques for visualizing and abstracting process models nor for interacting with them. In particular, PAISs do not provide tailored process visualizations as needed in complex application environments. This paper presents examples of large process models and discusses some of the challenges to be tackled when visualizing and abstracting respective models. Further, it presents a comprehensive framework that allows for personalized process model visualizations, which can be tailored to the specific needs of the different user groups. First, process model complexity can be reduced by abstracting the models, i.e., by eliminating or aggregating process elements not relevant in the given visualization context. Second, the appearance of process elements can be customized independent of the process modeling language used. Third, different visualization formats (e.g., process diagrams, process forms, and process trees) are supported. Finally, it will be discussed how tailored visualizations of process models may serve as basis for changing and evolving process models at a high level of abstraction

Mining for User-Defined Categorizations as an Approach for Process Simplification in Business Process Discovery

Business process discovery approaches analyse event logs to create process models describing the as-is state of the underlying processes. Because this type of process mining is especially relevant for low structured processes, there are approaches designed to deal with such processes by simplifying the resulting model. Such simplifications are primarily applied with metrics based on the frequency of observed behaviour. However, a high frequency of certain behaviour is not synonymous with a high relevance to the user. Consequently, this paper applies a design science research approach to design and implement a business process discovery approach based on user-defined categories to guarantee relevance to the respective user. During one design science research cycle, a design theory consisting of design requirements and design principles is constructed, a method called categorization approach is created, and this method implemented in a software artefact is evaluated with regard to perceived usefulness in an expert survey

On the Context-aware, Personalized Delivery of Process Information: Viewpoints, Problems, and Requirements

Enterprises are confronted with an increasing amount of data. This data overload makes it difficult to provide knowledge-workers and decision-makers with the needed information. Particularly challenging in this context is the integrated provision of both structured and unstructured information depending on the current process context and user, i.e., the context-aware, personalized delivery of process information. Examples of unstructured process information include all kinds of office documents or e-mails. Examples of structured process information are business process models or data from enterprise information systems. Picking up the need for a context-aware, personalized delivery of process information, this paper presents results from three empirical studies: two exploratory case studies from the automotive domain and the healthcare sector, and an online survey among 219 participants. In a first step, we identify and describe problems with respect to process-oriented information management in general and the personalized provision of process information in particular. In a second step, we derive requirements on the user-adequate handling of process information

PQL - A Descriptive Language for Querying, Abstracting and Changing Process Models

The increasing adoption of process-aware information systems (PAISs) has resulted in large process repositories comprising large and complex process models. To enable context-specific perspectives on these process models and related data, a PAIS should provide techniques for the flexible creation and change of process model abstractions. However, existing approaches focus on the formal model transformations required in this context rather than on techniques for querying, abstracting and changing the process models in process repositories. This paper presents a domain-specific language for querying process models, describing abstractions on them, and defining process model changes in a generic way. Due to the generic approach taken, the definition of process model abstractions and changes on any graph-based process notation becomes possible. Overall, the presented language provides a key component for process model repositories

Using Conceptual Modeling for Designing Multi-View Modeling Tools

Multi-view modeling methods (MVMM) can cope with the increasing complexity of today\u27s enterprise and information systems by decomposing the corresponding model into several viewpoints. The combination of the instantiated views gives the whole model of the system. Modeling tools are vital for efficient utilization of MVMMs. However, sufficient support in the conceptual design of multi-view modeling tools is not given. The paper at hand introduces the MuVieMoT modeling method, dedicated towards the conceptualization of multi-view modeling tools. The method is focused on how to capture, with conceptual modeling means, the constituents of MVMMs, in terms of viewpoints, modeling procedure and consistency mechanisms specification. The method is aimed at method engineers and tool developers, bridging the gap between tool design and tool development. Applicability of the method is illustrated by a case study, hereby defining the conceptual design of a multi-view modeling tool for an enterprise modeling method

Using Concurrent Task Trees for Stakeholder-centered Modeling and Visualization of Business Processes

The different stakeholders in Business Process Management have to deal with various process models in order to understand the business processes being relevant for them. Especially inexperienced stakeholders often have difficulties in comprehending large and complex process models. In this paper a stakeholder-centered approach for modeling, changing and visualizing business processes is introduced. It is based on the Concurrent Task Tree (CTT), which constitutes a task modeling language widely applied in the field of end-user development. In particular, CTT considers stakeholder needs in modeling the behaviour of user interfaces. In the context of our work we apply CTT for modeling, changing and visualizing business processes. To evaluate whether CTT is appropriate for stakeholder-centered process modeling we compare it with imperative process modeling, and introduce a mapping between CTT process models and imperative process models expressed in terms of the Business Process Modeling Notation (BPMN). Finally, we provide an advanced stakeholder-centered visualization concept based on CTT