VALUE-INSPIRED ELDERLY CARE SERVICE DESIGN FOR AGING-IN-PLACE

Most current projects aimed at in-home monitoring for the elderly appear to focus on demonstrating technical feasibility and ensuring safety. In doing so, they often overlook the complexity of the interactions between the elderly and the caregivers. This study explores this complexity by adopting a value-inspired design perspective. Following an action design method, we describe the (re)design of the system and service protocol for an elderly-home monitoring effort. The work requires that we leverage the capabilities (of the technological infrastructure system as well as the service providers) to reconcile the values held by the participants (the elderly and their caregivers). We report design principles developed via this effort, and show that they can enhance the outcomes in such projects

Mobile Phone Use by the Elderly: Relationship between Usability, Social Activity, and the Environment

[EN] Mobile phones have caused diverging opinions regarding the change in communication patterns and the isolation among young people. However, in the case of the elderly, there are positive ef ects related to their use, their social activity, and their environmental awareness. This study connects these three variables beginning with the mobile telephone use by the elderly. A sample of 399 self-reliant elderly people was interviewed in Chile, where 159 had mobile phones. They answered the Usefulness, Satisfaction and Ease of Use Questionnaire (USE) and a series of questions about the environment and social life developed from previous studies. The results were analyzed using a multiple correspondence and correlation analysis. A high correlation between the three variables was found. Hence, a higher usability of mobile phones was associated with higher social activity and a higher environmental concern. These results showed that a design approach for the elderly could increase satisfaction regarding the use of a product and, as a result, improve communication with their social setting. From an environmental point of view, an indirect relationship was seen between the selection, use, and expectations of the end of life of the products.This research was funded by CONICYT FONDECYT grant number 1171037.Briede-Westermeyer, JC.; Pacheco-Blanco, B.; Luzardo-Briceño, M.; Pérez-Villalobos, C. (2020). Mobile Phone Use by the Elderly: Relationship between Usability, Social Activity, and the Environment. Sustainability. 12(7):1-14. https://doi.org/10.3390/su12072690S114127WHO Envejecimiento y ciclo de vida https://www.who.int/ageing/about/facts/es/Indice de envejecimiento de las Americas https://public.tableau.com/views/EnvSal_IndiceEnvejecimiento_viz1/Dashboard1?:embed=yes&:toolbar=yes&:showVizHome=noLife Expectancy and Mortality at Older Ages https://www.un.org/en/development/desa/population/publications/pdf/popfacts/PopFacts_2013-8_new.pdfShaw, L. H., & Gant, L. M. (2002). In Defense of the Internet: The Relationship between Internet Communication and Depression, Loneliness, Self-Esteem, and Perceived Social Support. CyberPsychology & Behavior, 5(2), 157-171. doi:10.1089/109493102753770552Vlontzos, G., Kyrgiakos, L., & Duquenne, M. (2018). What Are the Main Drivers of Young Consumers Purchasing Traditional Food Products? European Field Research. Foods, 7(2), 22. doi:10.3390/foods7020022Gu, F., Summers, P. A., & Hall, P. (2019). Recovering materials from waste mobile phones: Recent technological developments. Journal of Cleaner Production, 237, 117657. doi:10.1016/j.jclepro.2019.117657Bouma, H., Fozard, J. L., Bouwhuis, D. G., & Taipale, V. T. (2007). Gerontechnology in perspective. Gerontechnology, 6(4). doi:10.4017/gt.2007.06.04.003.00Peine, A., Rollwagen, I., & Neven, L. (2014). The rise of the «innosumer»—Rethinking older technology users. Technological Forecasting and Social Change, 82, 199-214. doi:10.1016/j.techfore.2013.06.013Righi, V., Sayago, S., & Blat, J. (2017). When we talk about older people in HCI, who are we talking about? Towards a ‘turn to community’ in the design of technologies for a growing ageing population. International Journal of Human-Computer Studies, 108, 15-31. doi:10.1016/j.ijhcs.2017.06.005Suckling, J., & Lee, J. (2015). Redefining scope: the true environmental impact of smartphones? The International Journal of Life Cycle Assessment, 20(8), 1181-1196. doi:10.1007/s11367-015-0909-4Gartner Gartner says smartphone sales grew 46.5 percent in second quarter of 2013 and exceeded feature phone sales for first time http://www.gartner.com/newsroom/id/2573415Tanskanen, P. (2013). Management and recycling of electronic waste. Acta Materialia, 61(3), 1001-1011. doi:10.1016/j.actamat.2012.11.005OECD Enviroment Directorate Materials Case Study 1: Critical Metals and Mobile Devices http://www.oecd.org/environment/waste/46132634.pdfOngondo, F. O., & Williams, I. D. (2011). Mobile phone collection, reuse and recycling in the UK. Waste Management, 31(6), 1307-1315. doi:10.1016/j.wasman.2011.01.032Zambrano-Monserrate, M. A., & Alejandra Ruano, M. (2020). Do you need a bag? Analyzing the consumption behavior of plastic bags of households in Ecuador. Resources, Conservation and Recycling, 152, 104489. doi:10.1016/j.resconrec.2019.104489Sun, Y., Liu, N., & Zhao, M. (2019). Factors and mechanisms affecting green consumption in China: A multilevel analysis. Journal of Cleaner Production, 209, 481-493. doi:10.1016/j.jclepro.2018.10.241Shahsavar, T., Kubeš, V., & Baran, D. (2020). Willingness to pay for eco-friendly furniture based on demographic factors. Journal of Cleaner Production, 250, 119466. doi:10.1016/j.jclepro.2019.119466Gutiérrez, E., Adenso-Díaz, B., Lozano, S., & González-Torre, P. (2010). A competing risks approach for time estimation of household WEEE disposal. Waste Management, 30(8-9), 1643-1652. doi:10.1016/j.wasman.2010.02.032Pacheco-Blanco, B., Martínez-Gómez, M., Collado-Ruiz, D., & Capuz-Rizo, S. (2018). Sustainable Information in Shoe Purchase Decisions: Relevance of Data Based on Source. Sustainability, 10(4), 1170. doi:10.3390/su10041170SANHUEZA PARRA, M., CASTRO SALAS, M., & MERINO ESCOBAR, J. M. (2005). ADULTOS MAYORES FUNCIONALES: UN NUEVO CONCEPTO EN SALUD. Ciencia y enfermería, 11(2). doi:10.4067/s0717-95532005000200004Proposed Working Definition of an Older Person in Africa for the MDS Project https://www.who.int/healthinfo/survey/ageingdefnolder/en/Glosario Gerontologico http://www.senama.gob.cl/storage/docs/GLOSARIO_GERONTOLOGICO.pdfManual de Aplicación del Examen de Medicina Preventiva del Adulto Mayor https://www.minsal.cl/portal/url/item/ab1f81f43ef0c2a6e04001011e011907Luzardo, M., Márquez, V., Segovia, H., & Rangel, K. (2016). Índice de pobreza multivariante a través de la III Encuesta Nacional de Presupuestos Famililares 2004-2005. Comunicaciones en Estadística, 9(2), 199. doi:10.15332/s2027-3355.2016.0002.02Subnational Human Development Index (4.0) Biobío region 2017 https://globaldatalab.org/shdi/INE Instituto Nacional de Estadisticas Chile Resultados CENSO 2017 región del Biobío http://resultados.censo2017.cl/Region?R=R0