Using Six Sigma for Continuous Improvement of Asset Management Information Quality

Information is the most important asset of any organization. It is particularly important for information driven businesses like engineering asset management organizations. These businesses maintain the lifeline of economy and, therefore, it is important that the information that they capture if of high quality, processed in right systems, communicated through right channels, and presented to its stakeholders in right format. This highlights that information quality management calls for business organizations to be proactive as well as reactive, i.e. information quality concerns should be proactively addressed for every stage of information lifecycle, and at the same time it should be monitored regularly so as to take corrective action could be taken to ensure smooth functioning of information dependent business areas. The intertwined nature of information quality dimensions, such as timeliness and accuracy, adds more complexity to the already difficult scenario of information quality monitoring. This paper takes a product perspective of information and utilizes an information improvement cycle based on plan, do, check, act principle to propose a framework for information quality monitoring and improvement. It utilizes analytical hierarchy process and six sigma methodologies to obtain objective measurement of information quality by focusing on systematic assessment of multiple dimensions of information quality

Applications of lean thinking: a briefing document

This report has been put together by the Health and Care Infrastructure Research and Innovation Centre (HaCIRIC) at the University of Salford for the Department of Health. The need for the report grew out of two main simple questions, o Is Lean applicable in sectors other than manufacturing? o Can the service delivery sector learn from the success of lean in manufacturing and realise the benefits of its implementation?The aim of the report is to list together examples of lean thinking as it is evidenced in the public and private service sector. Following a review of various sources a catalogue of evidence is put together in an organised manner which demonstrates that Lean principles and techniques, when applied rigorously and throughout an entire organization/unit, they can have a positive impact on productivity, cost, quality, and timely delivery of services

USING LEAN SIX SIGMA AS A MOTIVATIONAL TOOL FOR PROCESSES IMPROVEMENT

The purpose of this paper is to demonstrate how business environment and performance can be improved in an organization that used and implement Lean Six Sigma methodology and who create an organizational framework auspicious for theirs employees. Lean Six Sigma can be a management approach of an organization focused on quality and continuous improvement, based on the participation of all it's employees which aims to ensure long term success. It's very important for a organization to believe in the capacity of work and intellect of their employees, to invest in them, so in this way they will feel useful and will became more self confident and will help the company to move one step ahead in this very competitive market we are facing today.Lean, Six Sigma, knowledge management, business transformation, organisational creativity, innovation

THE SIX SIGMA SYSTEM IN RELATION TO THE BUSINESS' STRATEGY AND PRIORITIES

Now more than ever, corporations the world over are scrambling to redefine the processes, techniques, and strategies they need to survive in an age of uncertainty. Businesses today seek an effective corporate performance measurement system to maximize the bottom line. With the advent of the Internet, ongoing globalization, and standardization in management systems, business leaders must focus on how to measure performance to monitor their continued viability and success. Many existing performance measurement systems were designed to support business practices and to monitor progress. With shrinking margins and competitive pressures, however, corporate performance measurement systems must do more than monitor. They must identify opportunities for optimizing profitability and growth, without pitting one against the other. The idea is to use performance measures to add value, instead of simply measuring for a formality. The Six Sigma method is not only a trendy "new solution", it is not a business whim linked to a single method or strategy - the study trying to draw attention to the fact that Six Sigma is a flexible system to improve the management and the performance of companies. The research paper seeks to demonstrate that the Six Sigma method refers to both the passion for customer service and a drive for new ideas, and to statistics and processing numbers, finding application in the fields of marketing, services, human resources, finance and sales, as well as in production and engineering.Six Sigma method, quality, performance measurement, profitability, growth

Factory Eco-Efficiency Modelling: Framework Development and Testing

Eco-efficiency is becoming an increasingly important organisational performance measure. Its indicators are regularly used alongside productivity, cost, quality, health and safety in operations and corporate social responsibility reporting. The purpose of this paper is to show an eco-efficiency modelling framework, and its application in the case of an automotive manufacturer. The framework composes, models and analyses resource and production data. Focus on energy, water distributions and material transformations in manufacturing, utility and facility assets are used to analyse eco-efficiency. Resources are examined in respect to three data granularity factors: subdivision, pulse, and magnitude. Models are linked with performance indicators to assess asset eco-efficiency. This work contributes to industrial sustainability literature by introducing a modelling framework that links with data granularity and eco-efficiency indicators

Major Indian ICT firms and their approaches towards achieving quality

Of the three basic theories of innovation: the entrepreneur theory, the technology-economics theory and the strategic theory, the third one seems to be highly appropriate for the analysis of recent growth of the information and communication technology (ICT) industry in many developing countries including India. The central measure for achieving quality by the various major Indian ICT firms is widely agreed to have been the adoption of Six Sigma Methodology and various other approaches like Total Quality Management (TQM), Supply Chain Management (SCM), Customer Relationship Management (CRM), etc. It is apparent that the main objective of the firms chosen has been to increase the pace of innovation activities, irrespective of their different areas of product specialisation. Its success also depends largely on the overall improvement in infrastructure, besides active market interaction. To enable both the above, a brief highlight on the establishment of interaction and learning sites (ILSs) in every regional State in India comes to the foreground. The chapter concludes with a mention of the elements observed to be missing among the firms under consideration, and, thereby, delineating the scope for their further improvement.

Breakthroughs in Shared Measurement and Social Impact

A surprising new breakthrough is emerging in the social sector: A handful of innovative organizations have developed web-based systems for reporting the performance, measuring the outcomes, and coordinating the efforts of hundreds or even thousands of social enterprises within a field. These nascent efforts carry implications well beyond performance measurement, foreshadowing the possibility of profound changes in the vision and effectiveness of the entire nonprofit sector. This paper, based on six months of interviews and research by FSG Social Impact Advisors, examines twenty efforts to develop shared approaches to performance, outcome, or impact measurement across multiple organizations. The accompanying appendices include a short description of each system and four more in-depth case studies

Business Process Management Education in Academia: Status, challenges, and Recommendations

In response to the growing proliferation of Business Process Management (BPM) in industry and the demand this creates for BPM expertise, universities across the globe are at various stages of incorporating knowledge and skills in their teaching offerings. However, there are still only a handful of institutions that offer specialized education in BPM in a systematic and in-depth manner. This article is based on a global educators’ panel discussion held at the 2009 European Conference on Information Systems in Verona, Italy. The article presents the BPM programs of five universities from Australia, Europe, Africa, and North America, describing the BPM content covered, program and course structures, and challenges and lessons learned. The article also provides a comparative content analysis of BPM education programs illustrating a heterogeneous view of BPM. The examples presented demonstrate how different courses and programs can be developed to meet the educational goals of a university department, program, or school. This article contributes insights on how best to continuously sustain and reshape BPM education to ensure it remains dynamic, responsive, and sustainable in light of the evolving and ever-changing marketplace demands for BPM expertise

Scor Quality Model Affecting Manufacturing Firm’s Supply Chain Quality Performance And The Moderating Effect Of Qms

The main objective of this study is hypothesis testing to explain the nature of the relationship between the independent variables (The SCOR quality model) and the dependent variable (Supply Chain Quality Performance) and moderated by (QMS). Objektif utama kajian ini adalah untuk menerangkan hubungan antara model SCOR kualiti dengan prestasi kualiti rantaian bekalan sesebuah firma dan QMS memoderasikan huungan model SCOR kualiti dengan prestasi kuality rantaian bekalan

A total productive maintenance & reliability framework for an active pharmaceutical ingredient plant utilising design for Lean Six Sigma

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