AIOps for a Cloud Object Storage Service

With the growing reliance on the ubiquitous availability of IT systems and services, these systems become more global, scaled, and complex to operate. To maintain business viability, IT service providers must put in place reliable and cost efficient operations support. Artificial Intelligence for IT Operations (AIOps) is a promising technology for alleviating operational complexity of IT systems and services. AIOps platforms utilize big data, machine learning and other advanced analytics technologies to enhance IT operations with proactive actionable dynamic insight. In this paper we share our experience applying the AIOps approach to a production cloud object storage service to get actionable insights into system's behavior and health. We describe a real-life production cloud scale service and its operational data, present the AIOps platform we have created, and show how it has helped us resolving operational pain points.Comment: 5 page

Strategies for Managing Linked Enterprise Data

Data, information and knowledge become key assets of our 21st century economy. As a result, data and knowledge management become key tasks with regard to sustainable development and business success. Often, knowledge is not explicitly represented residing in the minds of people or scattered among a variety of data sources. Knowledge is inherently associated with semantics that conveys its meaning to a human or machine agent. The Linked Data concept facilitates the semantic integration of heterogeneous data sources. However, we still lack an effective knowledge integration strategy applicable to enterprise scenarios, which balances between large amounts of data stored in legacy information systems and data lakes as well as tailored domain specific ontologies that formally describe real-world concepts. In this thesis we investigate strategies for managing linked enterprise data analyzing how actionable knowledge can be derived from enterprise data leveraging knowledge graphs. Actionable knowledge provides valuable insights, supports decision makers with clear interpretable arguments, and keeps its inference processes explainable. The benefits of employing actionable knowledge and its coherent management strategy span from a holistic semantic representation layer of enterprise data, i.e., representing numerous data sources as one, consistent, and integrated knowledge source, to unified interaction mechanisms with other systems that are able to effectively and efficiently leverage such an actionable knowledge. Several challenges have to be addressed on different conceptual levels pursuing this goal, i.e., means for representing knowledge, semantic data integration of raw data sources and subsequent knowledge extraction, communication interfaces, and implementation. In order to tackle those challenges we present the concept of Enterprise Knowledge Graphs (EKGs), describe their characteristics and advantages compared to existing approaches. We study each challenge with regard to using EKGs and demonstrate their efficiency. In particular, EKGs are able to reduce the semantic data integration effort when processing large-scale heterogeneous datasets. Then, having built a consistent logical integration layer with heterogeneity behind the scenes, EKGs unify query processing and enable effective communication interfaces for other enterprise systems. The achieved results allow us to conclude that strategies for managing linked enterprise data based on EKGs exhibit reasonable performance, comply with enterprise requirements, and ensure integrated data and knowledge management throughout its life cycle

Business Process Retrieval Based on Behavioral Semantics

This paper develops a framework for retrieving business processes considering search requirements based on behavioral semantics properties; it presents a framework called "BeMantics" for retrieving business processes based on structural, linguistics, and behavioral semantics properties. The relevance of the framework is evaluated retrieving business processes from a repository, and collecting a set of relevant business processes manually issued by human judges. The "BeMantics" framework scored high precision values (0.717) but low recall values (0.558), which implies that even when the framework avoided false negatives, it prone to false positives. The highest pre- cision value was scored in the linguistic criterion showing that using semantic inference in the tasks comparison allowed to reduce around 23.6 % the number of false positives. Using semantic inference to compare tasks of business processes can improve the precision; but if the ontologies are from narrow and specific domains, they limit the semantic expressiveness obtained with ontologies from more general domains. Regarding the perform- ance, it can be improved by using a filter phase which indexes business processes taking into account behavioral semantics propertie

Knowledge Graphs and Large Language Models for Intelligent Applications in the Tourism Domain

In the current era of big data, the World Wide Web is transitioning from being merely a repository of content to a complex web of data. Two pivotal technologies underpinning this shift are Knowledge Graphs (KGs) and Data Lakes. Concurrently, Artificial Intelligence has emerged as a potent means to leverage data, creating knowledge and pioneering new tools across various sectors. Among these advancements, Large Language Models (LLM) stand out as transformative technologies in many domains. This thesis delves into an integrative exploration, juxtaposing the structured world of KGs and the raw data reservoirs of Data Lakes, together with a focus on harnessing LLM to derive meaningful insights in the domain of tourism. Starting with an exposition on the importance of KGs in the present digital milieu, the thesis delineates the creation and management of KGs that utilize entities and their relations to represent intricate data patterns within the tourism sector. In this context, we introduce a semi-automatic methodology for generating a Tourism Knowledge Graph (TKG) and a novel Tourism Analytics Ontology (TAO). Through integrating information from enterprise data lakes with public knowledge graphs, the thesis illustrates the creation of a comprehensive semantic layer built upon the raw data, demonstrating versatility and scalability. Subsequently, we present an in-depth investigation into transformer-based language models, emphasizing their potential and limitations. Addressing the exigency for domain-specific knowledge enrichment, we conduct a methodical study on knowledge enhancement strategies for transformers based language models. The culmination of this thesis is the presentation of an innovative method that fuses large language models with domain-specific knowledge graphs, targeting the optimisation of hospitality offers. This approach integrates domain KGs with feature engineering, enriching data representation in LLMs. Our scientific contributions span multiple dimensions: from devising methodologies for KG construction, especially in tourism, to the design and implementation of a novel ontology; from the analysis and comparison of techniques for enriching LLMs with specialized knowledge, to deploying such methods in a novel framework that effectively combines LLMs and KGs within the context of the tourism domain. In our research, we explore the potential benefits and challenges arising from the integration of knowledge engineering and artificial intelligence, with a specific emphasis on the tourism sector. We believe our findings offer a promising avenue and serve as a foundational platform for subsequent studies and practical implementations for the academic community and the tourism industry alike

Career Development Program for Refugee and Migrant Youth

The Career Guidance for Refugee and Migrant Young People project is an initiative of the South Metropolitan Migrant Resource Centre funded by the Department of Education and Training. It aims to develop, pilot and evaluate a career development and planning program that specifically meets the learning levels and needs of refugee youth with low levels of education, cultural life skills and English language ability

Linked Data Science Powered by Knowledge Graphs

In recent years, we have witnessed a growing interest in data science not only from academia but particularly from companies investing in data science platforms to analyze large amounts of data. In this process, a myriad of data science artifacts, such as datasets and pipeline scripts, are created. Yet, there has so far been no systematic attempt to holistically exploit the collected knowledge and experiences that are implicitly contained in the specification of these pipelines, e.g., compatible datasets, cleansing steps, ML algorithms, parameters, etc. Instead, data scientists still spend a considerable amount of their time trying to recover relevant information and experiences from colleagues, trial and error, lengthy exploration, etc. In this paper, we, therefore, propose a scalable system (KGLiDS) that employs machine learning to extract the semantics of data science pipelines and captures them in a knowledge graph, which can then be exploited to assist data scientists in various ways. This abstraction is the key to enabling Linked Data Science since it allows us to share the essence of pipelines between platforms, companies, and institutions without revealing critical internal information and instead focusing on the semantics of what is being processed and how. Our comprehensive evaluation uses thousands of datasets and more than thirteen thousand pipeline scripts extracted from data discovery benchmarks and the Kaggle portal and shows that KGLiDS significantly outperforms state-of-the-art systems on related tasks, such as dataset recommendation and pipeline classification.Comment: 11 pages, 6 figure

LakeBench: Benchmarks for Data Discovery over Data Lakes

Within enterprises, there is a growing need to intelligently navigate data lakes, specifically focusing on data discovery. Of particular importance to enterprises is the ability to find related tables in data repositories. These tables can be unionable, joinable, or subsets of each other. There is a dearth of benchmarks for these tasks in the public domain, with related work targeting private datasets. In LakeBench, we develop multiple benchmarks for these tasks by using the tables that are drawn from a diverse set of data sources such as government data from CKAN, Socrata, and the European Central Bank. We compare the performance of 4 publicly available tabular foundational models on these tasks. None of the existing models had been trained on the data discovery tasks that we developed for this benchmark; not surprisingly, their performance shows significant room for improvement. The results suggest that the establishment of such benchmarks may be useful to the community to build tabular models usable for data discovery in data lakes